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Starwood Preferred Guest® (SPG)

Sheraton At The Falls Hotel

Downtown Niagara Falls, Niagara Falls
  • Jennifer S.
    "great meal at TGI Fridays and casino credits."(2 Tips)
    Chris M.
    "No hotel on the U.S. side of the border has a view of the falls."(9 Tips)
    Ron W.
    "Very comfortable beds.Convenient to Falls."(2 Tips)
    Corey A.
    "Wonderful price and the vouchers were awesome."(2 Tips)
49 Tips and reviews
  • scenic views
  • wine
  • free Wifi
  • beer
  • casinos
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  • Popular
  • Joey T.
    Joey TJune 24
    Convenient location but the rooms are dated.
  • Dale A.
    Dale AndrewsDecember 7, 2016
    The lobby is very very nice. Rooms could use some updating but they are not dirty. The underground tunnel to the Casino is... Nice but not enclosed the whole way. Need better eating choices.
  • Fawaz G.
    Fawaz GazanfarOctober 5, 2015
    Worst hotel of the world. I have been around the world. They don't include breakfast. I wonder how is it a 4 star hotel
  • Rim K.
    Rim KarouiMay 28, 2015
    Very nice hotel!! The rooms are spacious and the staff is very helpful
  • Mel R.
    Mel RuppMarch 22, 2015
    Beautiful hotel. Great space for conferences. Awesome rooms. Friday's and Starbucks located inside! Awesome place!
  • Katie P.
    Katie PelesNovember 2, 2014
    Our room key wouldn't work half the time. Don't waste your money.
  • Ron W.
    Ron WalkerOctober 9, 2014
    Very comfortable beds.Convenient to Falls.
  • Michael R.
    Michael RochmanAugust 30, 2014
    Nice hotel and great staff. Excellent value
  • Sarah P.
    Sarah PrinceMay 30, 2014
    Easy stroll to 1885 Frederick Law Olmsted park overlooking American Falls
  • Corey A.
    Corey ArthurDecember 21, 2013
    This hotel is great. Wonderful price and the vouchers were awesome. Only bad thing I can say is room service was loud starting around 10am
  • Kris
    KrisNovember 4, 2013
    These previous tips must be old. Great hotel & service. Get your parking ticket validated @ the desk. And only a walks away from Niagara Falls.
  • Nikki S.
    Nikki S.October 19, 2013
    If you get this hotel, try to the side with a view of the falls. The concierge service was very welcoming to questions, etc.
  • Andrew G.
    Andrew GonzalezOctober 19, 2013
    You can get American cell service!! Free internet is nice too; but there is a $10 resort fee. Self-parking is $20 and valet is $30.
  • Eric P.
    Eric PauleyJune 16, 2013
    Rooms smell of mold, outdated and the entire building is unkempt.
  • Kassi M.
    Kassi McsherryMay 23, 2013
    Hotel room is small but nice. No mini fridge, and only mirror is in bathroom. Service was excellent, and heated pool. No hot tub. Spiders in hallways and easy to find because of casino across street
  • Brian S.
    Brian SandersonApril 29, 2013
    Get the Couples Package. Falls view room, casino credit, dinner credit, and many other bonuses. 100% worth it!
  • Tharaka M.
    Tharaka MuthukumaranaApril 24, 2013
    It was great. The view is awesome; specially at night.
  • Steven T.
    Steven ThompsonMarch 24, 2013
    Great service great ppl...checked in 2 hrs ago and loving every second! Don't let these negative reviews stray you from pickin this place...
  • Yvonne W.
    Yvonne WrightJanuary 15, 2013
    By far not the prettiest views, or the nicest rooms, my remote for the tv didn't even work (despite them putting new batteries after I called the first time). There are better places to stay-find them
  • Yvonne W.
    Yvonne WrightJanuary 14, 2013
    Use your AAA or CAA card to get a 10% discount off the nightly rate.
  • Jenna
    JennaJanuary 3, 2013
    Rooms are very dirty and run down. Do not stay here unless you have no other choice.
  • Balaji P.
    Balaji ParamasivamSeptember 15, 2012
    A old man at the front desk for late night check. Good God !!! 30 mins to check in. Bad service for a Sheraton hotel !!
  • Priyanka T.
    Priyanka TuladharAugust 12, 2012
    I can sleep on these beds forever!
  • Sergiu P.
    Sergiu PredaAugust 6, 2012
    I have to wait 5 hours to check in? is already 5 pm...and the room is not ready...even though we have reservations?!
  • Bernard
    BernardJuly 6, 2012
    Second try of a sheraton in us and second disappointment. Poor service, staff do not like happy to work here, not always clean, strong smell of dog, ... Sheraton in us do not have a correct level
  • Sonia E.
    Sonia EmiliaJune 21, 2012
    Free WiFi :) awesome!
  • Jennifer S.
    Jennifer SweetJune 12, 2012
    We used a Groupon and got a great meal at TGI Fridays and casino credits. Hotel is really nice. Amazing deal!
  • Thomas R.
    Thomas RossmuellerJune 1, 2012
    Food wasn't really good or bad but the view on the falls was great.
  • Marcie N.
    Marcie NortonMay 29, 2012
    If using a groupon here, know the food voucher is not just $20 to spend at TGIF. U have to buy 2 entrees to use it. Only $15/per 4 casino.
  • Aaron
    AaronMarch 31, 2012
    Walls are very thin. People walking down the hall sound like they are in your room. Poor excuse for a Sheraton.
  • Kristy A.
    Kristy AwcklandMarch 18, 2012
    the most comfortable bed ever!
  • Kristina N.
    Kristina NorrisMarch 4, 2012
    This hotel is very dog friendly. Bring your best friend along on your next trip!
  • Bryan R.
    Bryan RauschMarch 4, 2012
    Been here 5+ times
    Sad excuse for a sheraton hotel. Rooms were run down and dirty. Staff was average at best.
  • Eric G.
    Eric GiblockFebruary 26, 2012
    Join the Starwood Perferred Guest program for FREE and they have a reception from 5 to 7 everyday with FREE wine, beer, cheese, crackers, etc... On the 5th floor. That part was worth it !
  • Gina G.
    Gina GranauroFebruary 23, 2012
    The only restaurant inside is T.G.I.F & Starbucks.
  • Valerie S.
    Valerie StablerFebruary 11, 2012
    Room isn't ready at 4 but check in is 4 total bull shit!
  • Jess H.
    Jess HarveyJanuary 16, 2012
    Amazing! Say hi to Jeffery at the front desk! He goes out of his way to make sure your stay is amazing!
  • Amy M.
    Amy MorganJanuary 15, 2012
    Great place to stay! No issues at all! Right across the street from casino. There are also many nice local bars on 3rd street!
  • Trevor B.
    Trevor BracherJanuary 4, 2012
    So convenient to the Casino!
  • Zach D.
    Zach DuntonDecember 26, 2011
    Room has a great view and a fireplace! Haven't found anything wrong yet
  • Clay N.
    Clay NormanDecember 6, 2011
    If you stay here, ask for a fan. That will give u some white noise since the thermostats are fake and are for looks only.
  • Brii D.
    Brii DiStefanoDecember 4, 2011
    At least there's a Starbucks.
  • Frank C.
    Frank CariaOctober 26, 2011
    Don't arrive early... Didn't know niagra falls was so busy but room wasn't ready...
  • Chris M.
    Chris McKeeAugust 22, 2011
    Been here 50+ times
    @Joe: it's nor an excuse but new ownership just took over and there are plans for renovations. I used to work there and I am not obliged to defend them, but give them a chance to renovate.
  • Joseph F.
    Joseph FerrerAugust 20, 2011
    A sad excuse for a Sheraton. Do NOT stay here. Dirty, old, poor service, the list goes on...
  • Chris M.
    Chris McKeeMarch 19, 2011
    Been here 50+ times
    No hotel on the U.S. side of the border has a view of the falls. But the best view here is of the casino lights. Ask for this view. (First come, first served)
  • Tiavina K.
    Tiavina KleberAugust 20, 2015
    Personnel aux petits soins. Accueil exemplaire.
  • Taner G.
    Taner GultekinDecember 21, 2014
    Temizlik,Rahatlık ve kolay Ulaşımı ile 2 ülke arasındaki doğru adres.
  • Erick B.
    Erick BarbosaFebruary 20, 2012
    Quiero volver a ir...
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