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Convenient to all the River North and Michigan Avenue attractions and restaurants. The staff is great!
Great place for a convention! #YRNC2015
Customer service is good unless you are dealing with the front desks. They have that rude/polite vibe.
The #AERA2015CONFERENCE is held here
Restaurants here are abysmal! Especially LB Bistro and Patisserie which neither a bistro nor a patisserie! Walk a block north to Illinois St to eat at either Bellweather or Niu Japanese Fusion Lounge.
The gym is 24 hr access and it overlooks the river!
Nice place but holy crap... For the price you'd think parking would be half of what it is and at the very least they could give you free wi-fi and breakfast!
Great place to stay. Wonderful amenities. Breathtaking views!
Great customer service.
Largest ballroom in the city.
Somewhat confusing place to have a big conference because of all the floor hopping. But very pleasant views and good service.
As an SPG platinum guest, I was extremely displeased both with the service and check-in attendants, who locked me out of my room three nights into the stay for "nonpayment," which was mistake. C-
The ballrooms on the fourth floor and the hallways and lobbies around them are horribly short on power outlets. Charge your devices before going to events there.
River view is what to ask for. Only free wifi in lobby. Do not be fooled as 8th floor is the first floor of rooms.
Ask for the upgrade with water river view from your room!
A very special place to stay when in Chicago.
Overnight parking is $45! Outrageous! Forget the rental car, used Echo Limousine 773-774-1074. Same price to and from airport as a rental for 2 days with parking.
Beds so comfy you don't want to get up in the morning. But the in-room Starbucks coffee and Tazo teas are motivating ☕️ 😋
Beautiful river view rooms
Don't even breath on the mini bar or they'll charge you $7 for snickers!! Wow!
Will never stay here again. No Msnbc. Really?
Here annually for a conference and never like it. Thermostats don't work / "save energy", TVs on fritz, bad location, dated decor, blah. MUCH prefer Renaissance for less money.
Free WiFi in lobby
Had an issue with room not being properly cleaned but the front desk switched our room and upgraded us. We had a great stay and would stay there again.
The view is fantastic!!!
Comfy bed.. Perfect for a princess ;)
Best lounge I've seen at a Starwood property in a while!!
I think staff seems helpful and happy.
Call for car services early in the morning or the day before your airport transfer or special event... LimoBank reservations firstname.lastname@example.org 1-888-546-6988
Elizabeth does a wonderful job planning any event or meeting here. If you need a place to hold your event I suggest giving her a call!
If you have a Droid, download and use foxfi app. Your phone can power all of your devices free, just be sure you have a good data plan!
Just don't like when Kids are in the hotel.They can be a bit much .making all that noisrf
3103 always have wifi, and L is the guest name. You're welcome.
Borrow your umbrella when it isn't raining; they tend to run out when it is.
$14 a day for basic WiFi?! Seriously?! #Ripoff
Not sure if I got an old room but its outdated and musty. Showed up and bedcover has stains all over it. Great gym for a hotel though and nice location.
Ask for the water view- construction during weekdays is loud- even on the 23rd fl! Link cafe is a nice quiet space to relax on weekends - riverwalk out to the lake is perfect for a morning run
Spend a little extra and get the suites.there like a damn 1br apartment
Busiest hotel gym I've ever seen! Heathy guests...and some pretty unhealthy ones too;)
Join SPG on your iPhone app, then go thought the SPG check in
Not sure about the bad tips we had a GREAT weekend. Staff was friendly and helpful view was awesome. Make sure to get a west facing room as highs possible.
The swimming pool is small but does the job. Also features great views of the city. :-)
Find a great deal on Expedia, saved me a ton!
Get a river view. You can walk to many downtown spots within minutes from here.
14 dollars for Internet access is a bit steep. It's free in most hotels. Also for a 4 star hotel I wish I couldn't hear neighbors using their bathroom.
There are better places to stay downtown for the same $$.
Request a room with a view!
Allways Stay here.Also when I travel.