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Starwood Preferred Guest® (SPG)

Sheraton Grand Chicago

Hotel
Streeterville, Chicago
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7.9/10
493
ratings
  • Stephen H.
    "Check out the sunset with the river view."(8 Tips)
    Tiffani L.
    "Comfy bed.. Perfect for a princess ;)"(2 Tips)
    Charles L.
    "Great hotel w/ good service."(4 Tips)
    Doug B.
    "The swimming pool is small but does the job."(2 Tips)
123 Tips and reviews
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  • Wrigley F.
    Wrigley FielderMarch 9, 2015
    Been here 5+ times
    Restaurants here are abysmal! Especially LB Bistro and Patisserie which neither a bistro nor a patisserie! Walk a block north to Illinois St to eat at either Bellweather or Niu Japanese Fusion Lounge.
  • Carlos L.
    Carlos LopezOctober 18, 2016
    Been here 10+ times
    Rooms are a bit dated but the views to the river/lake/city make up for it! Big fitness center and great location! Great for business trips.
  • Hannah A.
    Hannah AlkadiDecember 30, 2016
    Been here 5+ times
    Nice views and amenities. It's in a good part of a city where you can walk to all the nice sights — unfortunately the rooms don't have fridges and the bathrooms don'f have fans.
  • Monique U.
    Monique UllomAugust 7, 2011
    Been here 5+ times
    Ask for a corner room with a lake view. It's gorgeous. Overall hotel is very nice except for bathrooms & shampoo the hotel is awesome. It's clean & nicely renovated with a very friendly staff.
  • George M.
    George MejiasJanuary 1, 2013
    Been here 5+ times
    Big hotel. Really big. Do expect to be crowded especially on weekends. Parking is expensive but the self park option at 45 bucks is worth it for the area cause u can leave and renter w/o charge.
  • Justin C.
    Justin CrabbMarch 25, 2013
    Not sure about the bad tips we had a GREAT weekend. Staff was friendly and helpful view was awesome. Make sure to get a west facing room as highs possible.
  • Jam A.
    Jam AliDecember 22, 2012
    Been here 10+ times
    I don't recommend being here Xmas time as it is extremely busy but u def want to be sure u get presidential access. Free drinks and snacks and view is amazing!
  • Carl V. L.
    Carl V. LewisSeptember 28, 2014
    As an SPG platinum guest, I was extremely displeased both with the service and check-in attendants, who locked me out of my room three nights into the stay for "nonpayment," which was mistake. C-
  • Paul S.
    Paul ShimmonsDecember 23, 2014
    Nice place but holy crap... For the price you'd think parking would be half of what it is and at the very least they could give you free wi-fi and breakfast!
  • jiresell
    jiresellNovember 18, 2015
    Convenient to all the River North and Michigan Avenue attractions and restaurants. The staff is great!
  • Mitchell S.
    Mitchell SJanuary 23, 2014
    Overnight parking is $45! Outrageous! Forget the rental car, used Echo Limousine 773-774-1074. Same price to and from airport as a rental for 2 days with parking.
  • Richard C.
    Richard CaplanAugust 17, 2014
    Been here 5+ times
    River view is what to ask for. Only free wifi in lobby. Do not be fooled as 8th floor is the first floor of rooms.
  • Ryan K.
    Ryan K.October 7, 2014
    Somewhat confusing place to have a big conference because of all the floor hopping. But very pleasant views and good service.
  • Adwoa
    AdwoaJuly 20, 2013
    Elizabeth does a wonderful job planning any event or meeting here. If you need a place to hold your event I suggest giving her a call!
  • Wrigley F.
    Wrigley FielderJanuary 22, 2013
    Been here 5+ times
    Parking rates here are highway robbery even by Chicago standards. Coming from the Loop? Take 29 State CTA bus to AMC River North stop. From Olgivie or Union Station? Take CTA Navy Pier 124 to door.
  • LimoBank S.
    LimoBank ServicesJuly 21, 2013
    Been here 5+ times
    Call for car services early in the morning or the day before your airport transfer or special event... LimoBank reservations info@limobank.com 1-888-546-6988
  • Amanda K.
    Amanda KAugust 11, 2012
    Great views and good location. Decent price, but a little too much hall way noise. Overall nice, I would stay here again.
  • Alexandra F.
    Alexandra Faught BivinsSeptember 30, 2013
    Had an issue with room not being properly cleaned but the front desk switched our room and upgraded us. We had a great stay and would stay there again.
  • Ben B.
    Ben BlakeDecember 14, 2011
    Been here 5+ times
    Walk straight out of the hotel and take a left. Walk a block to Fox and Obel to enjoy a nice breakfast or lunch.
  • Doug B.
    Doug BelshawMarch 16, 2013
    The swimming pool is small but does the job. Also features great views of the city. :-)
  • isela
    iselaJanuary 18, 2014
    Been here 5+ times
    Beds so comfy you don't want to get up in the morning. But the in-room Starbucks coffee and Tazo teas are motivating ☕️ 😋
  • Ralph G.
    Ralph GomezNovember 29, 2014
    Great place to stay. Wonderful amenities. Breathtaking views!
  • Kurt K.
    Kurt Kragh SørensenJune 23, 2012
    Been here 10+ times
    Don't touch the right handle going down on the escalator from the lobby as you will get an electric shock. I told the conferencier but seem as if he already knew. He promised to let somebody know :-(
  • Amy A.
    Amy A.March 3, 2013
    Get a river view. You can walk to many downtown spots within minutes from here.
  • Donnie L.
    Donnie LevyNovember 20, 2012
    Been here 25+ times
    Be sure to check out the Sheraton Fitness programmed by CORE PERFORMANCE located on the 7th floor
  • Janet T.
    Janet ThaelerJuly 17, 2013
    If you have a Droid, download and use foxfi app. Your phone can power all of your devices free, just be sure you have a good data plan!
  • Rob P.
    Rob PegoraroSeptember 27, 2014
    The ballrooms on the fourth floor and the hallways and lobbies around them are horribly short on power outlets. Charge your devices before going to events there.
  • Rose G.
    Rose GlennJune 23, 2015
    Customer service is good unless you are dealing with the front desks. They have that rude/polite vibe.
  • Nicole E.
    Nicole EngelFebruary 21, 2013
    14 dollars for Internet access is a bit steep. It's free in most hotels. Also for a 4 star hotel I wish I couldn't hear neighbors using their bathroom.
  • Joe R.
    Joe RockhillMay 6, 2013
    Not sure if I got an old room but its outdated and musty. Showed up and bedcover has stains all over it. Great gym for a hotel though and nice location.
  • ZaarlyChicago
    ZaarlyChicagoAugust 10, 2011
    Can't beat any hotel within shooting distance of a grocery store. And there's even a nice view of the river!
  • Alyssa
    AlyssaSeptember 11, 2011
    Been here 5+ times
    Ask for a river view room. Way better than city view (w vacant lot next door).
  • Anton J.
    Anton JacksonApril 25, 2011
    Can't recommend this hotel more. Wi-Fi, movie theater across the street, shops on the Navy Pier, Millenium Park a walk away. Check in here.
  • AIDS.gov
    AIDS.govNovember 14, 2011
    Interested in HIV in Chicago, the National HIV/AIDS Strategy.Come to the Road to 2012 Town Hall today 5 p.m. to 8 p.m. Ballroom III chicago@roadtoaids2012.org - AIDS.gov will at the event.
  • Michael K.
    Michael KentJune 20, 2011
    Been here 5+ times
    Location is very good but as has been mentioned it's quite outdated and its also a little ghetto. Staff range from cold to disrespectful. There are so many other great choices in town, why bother?
  • dean n.
    dean nicollsMarch 27, 2013
    Busiest hotel gym I've ever seen! Heathy guests...and some pretty unhealthy ones too;)
  • Dave F.
    Dave FleetDecember 14, 2012
    Been here 5+ times
    Room 1855 is huge, and has a great view of the river too.
  • AIDS.gov
    AIDS.govNovember 10, 2011
    The USCA Conference has started. HHS Secretary Sebelius will be the keynote speaker along with Jeff Crowley from the White House. Learn more by following the AIDS.gov blog at AIDS.gov.
  • John K.
    John KellerDecember 4, 2011
    Been here 10+ times
    Robert the concierge recommended Quay Restaurant on Illinois is phenomenal.
  • iNYCity S.
    iNYCity SJuly 1, 2014
    Ask for the upgrade with water river view from your room!
  • Charles L.
    Charles LeeNovember 8, 2011
    Been here 5+ times
    Great hotel w/ good service. Fair price for the Loop.
  • Li Q.
    Li QiangsterDecember 21, 2010
    There is free computer with printing services at b1 ... Supermarket nearby ... Nice river view ... Good exp to stay in ...
  • Felix S.
    Felix SalmonJune 15, 2013
    Borrow your umbrella when it isn't raining; they tend to run out when it is.
  • María F.
    María FernandaJuly 10, 2013
    Been here 5+ times
    3103 always have wifi, and L is the guest name. You're welcome.
  • Tori S.
    Tori ScottJuly 26, 2010
    Been here 10+ times
    Overall a great hotel. The bedsheets are rather uncomfortably stiff and cold, but the heavy water pressure in the shower heads is lovely.
  • Sven O.
    Sven OhlsenJanuary 11, 2013
    Had a Meeting. The Food on the Lufthansa flight home was better than the Gala Dinner and all the other food they served. What a shame. Even the free coffee in the room makes me not feel better.
  • International Council of Shopping Centers
    Been to an @ICSCnextgen event in the past, then you can get discounted hotel rates for the National #NextGenConference Read more
  • International Council of Shopping Centers
    Meet top executives in intimate boardroom sessions @ICSC #NextGenConference ! No separate fee! Complete list here http://bit.ly/hxT4yS
  • Barbara H.
    Barbara HopkinsFebruary 7, 2015
    The gym is 24 hr access and it overlooks the river!
  • Stephen B.
    Stephen BaumgartnerNovember 20, 2016
    Beautiful hotel, though everything is pricey!
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