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Starwood Preferred Guest® (SPG)

Sheraton New Orleans Hotel

Hotel
Central Business District, New Orleans
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7.6/10
452
ratings
  • Daniya T.
    "Make a Green Choice initiative"(4 Tips)
    Lindsey S.
    "... is expensive, learn elevator system as soon as possible!"(5 Tips)
    Tara D.
    "Just a great, classy, reliable Sheraton with an incredible view."(19 Tips)
    Rue the TrypChyck
    "Hotel staff very friendly and rooms well appointed and very clean."(14 Tips)
125 Tips and reviews
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  • Daniya T.
    Daniya TamendarovaMarch 8, 2014
    Great location, excellent service. I loved the Make a Green Choice initiative: give up daily cleaning and receive a $5 food voucher. They'll bring you toiletries and fresh towels if you need it.
  • Andrea H.
    Andrea HApril 23, 2013
    Staff was very friendly, elevator system took some getting used to but was really cool. Pool is very small but still glad they had one, gym was very big. Great location in relation to French Quarter.
  • Jetset Extra
    Jetset ExtraSeptember 12, 2014
    The hotel offers 1,100 beautifully appointed suites and rooms and sits just across the street from the French Quarter literally right on the parade route. Read more
  • Caty S.
    Caty SmartJuly 30, 2011
    Amazing hotel. Customer service at front desk and room service is great. Got bumped to a suite since we were only staying for one night:) thennnn my jack n coke was 9.50 at the bar-Owell!
  • Mark V.
    Mark VearyDecember 5, 2014
    Nice hotel but very busy as its a conference hosting hotel. Be prepared to wait a little more in the queue and for the phone in your room to be answered. Green choice room service available
  • Eric T.
    Eric TigreFebruary 22, 2011
    Visiting or attending a conference? The Sheraton New Orleans on Canal St is centrally located near the French Quarter. Warm hospitality, an expansive lobby, and clean guest rooms make a nice stay. Read more
  • Christina D.
    Christina DavisApril 16, 2013
    Unfriendly staff in hotel, Starbucks & gift shop. Best customer service was a late night bar tender and the first porter when we arrived. BUT the beds and the GREEN program are awesome.
  • KC S.
    KC StarMay 4, 2015
    Love this SPG hotel way more than the Westin down the street. Rooms are much newer and quieter!
  • Susan K.
    Susan KearnsApril 11, 2015
    Great River view !stayed on the 37th floor , fabulous pillows ...clean room, great bed. Would stay again. No elevator delay on this trip :-)
  • Joy S.
    Joy SylvesterAugust 21, 2014
    Hotel is not in the French Qtr. It has a Starbucks in the very large lobby. Always treated wonderfully. Rooms are clean and comfortable.
  • Linda M.
    Linda MiklowitzApril 26, 2014
    Jazz Fest tickets sold without Ticket-Master fee of $14.30. But you ave to buy day pass in shuttle bus for $18. Since RTA doesn't take you all the ways and cabs far more expensive each way, good deal.
  • Linda M.
    Linda MiklowitzApril 26, 2014
    2014 Jazz Fest tickets $55 per day until day before first day and $70 during the weekend. Sheraton Hotel ticket desk doesn't charge Ticket Master fee of $14.30 and stays open day before to 4 pm.
  • My Airport Trip
    My Airport TripDecember 13, 2012
    One of the best places to stay in New Orleans. Make a reservation for our premier Limo service to get around New Orleans. Read more
  • Rue the TrypChyck
    Rue the TrypChyckJune 16, 2013
    Hotel staff very friendly and rooms well appointed and very clean. Steps from Bourbon Street so you can party hardy and then escape the revelry when you are ready.
  • Lori L.
    Lori LFebruary 27, 2012
    Don't go to Bourbon street. Try Frenchman street where the locals hang out. The Spotted Cat is a great live music venue.
  • Melanie S.
    Melanie SchubertAugust 24, 2013
    Beds & pillows are super comfy. We got a deaf room which was bigger & had a doorbell that vibrated the bed! Room 2111, nice view of Canal. Bathroom was dimly lit & no refrigerator or microwave. Boo.
  • Justin W.
    Justin WallAugust 14, 2011
    If you don't mind walking park at Harrah's casino. You can leave your car there for 24 hours and you can get it validated by spending ten dollars at Gordon Beirsch!
  • Mark L.
    Mark LoveAugust 25, 2012
    Been here 25+ times
    The new renovated rooms are awesome! Until the whole hotel is finished with the remodel, be sure to ask for one of the new ones.
  • Rachel C.
    Rachel CassadyJuly 18, 2010
    Been here 5+ times
    The beds are super comfy, the shower gets very hot and the views from the top stories are excellent! Beware of the elevators, they can get pretty backed up sometimes.
  • Lori L.
    Lori LFebruary 28, 2012
    It was a great hotel. If you have played Total Rewards call and see if you can get a deal. We payed next to nothing for a great hotel.
  • Jim B.
    Jim BaileyApril 23, 2016
    Nice traditional Sheraton with all the expected amenities. Great location and fantastic views of the Mississippi.
  • Tara D.
    Tara DîanaJanuary 19, 2015
    Just a great, classy, reliable Sheraton with an incredible view.
  • Harold V.
    Harold Van HeeringenJune 24, 2013
    Been here 5+ times
    Enroll in the green programm. Instead of daily room cleaning, they clean the room every other day and in return you get $5 voucher to spend in the bar for the days your room was not cleaned.
  • Jimmy H.
    Jimmy HwangApril 13, 2014
    Ask for a river view on a high floor. Great view of the Mississippi but windows could use a cleaning
  • Kim T.
    Kim TFebruary 13, 2011
    Been here 10+ times
    Kyle the front desk mgr is awesome. The epitomy of southern hospitality. Beautiful hotel and in a great area. Must stay here when in New Orleans!
  • Henri P.
    Henri P.November 11, 2011
    Must comfess we are reaching int'l standards since in another room. The view on the river itself deserves at least 2 stars...
  • Kaitlin T.
    Kaitlin TSeptember 15, 2015
    Very classy hotel with great views of NOLA and a fantastic, convenient location.
  • Annoeska
    AnnoeskaAugust 11, 2013
    Been here 5+ times
    Nice hotel. Rooms got a great view. But the elevator system sucks! Been waiting for 15 minutes, afterwards I decided to walk. complained at the front desk about it. They gave me free wifi in the room.
  • Bachelor10
    Bachelor10May 6, 2011
    Try to avoid this place if it is a music festival or convention weekend. Because of its massive size it gets packed and you’ll spend a LOT of your weekend waiting for elevators. Read more
  • AJ J.
    AJ JindalSeptember 18, 2015
    Views are really nice from this hotel. Nice lounge for the platinum members
  • Erin K.
    Erin KennaDecember 16, 2012
    Super convenient location for sight seeing and enjoying the city. I love the staff!
  • Shawn K.
    Shawn KellyApril 13, 2010
    Been here 5+ times
    The new elevator system is sometimes pretty garbage.. if it is backed up, get on whatever elevator you can and hike the stairwells at the ends of the corridors. youll save lots of time.
  • Tanya B.
    Tanya BlossomAugust 18, 2014
    This place was an oasis for a tired traveler. The staff was very friendly and outgoing. The beds and bedding were high quality. The only negative was the coffee service for the room wasn't stocked.
  • Renee' S.
    Renee' SavantJuly 25, 2013
    Do NOT park here. Highest in the city. You have many other options close by. Unload then park. I found free parking then paid cab 6 bucks each way. Total savings for 3 night stay...$120!!!!
  • Lindsey S.
    Lindsey SnyderNovember 14, 2010
    Great lounge with huge tv, Starbucks in lobby is fantastic, parking is expensive, learn elevator system as soon as possible!
  • Andrew N.
    Andrew NilgesDecember 7, 2015
    Awesome staff! Great views. Wifi is a rip off though. I'd stay here again.
  • AT&T
    AT&TMarch 30, 2012
    In town for the Final Four? Stop by Center Stage at Bracket Town at the Ernest N. Morial Convention Center on Sunday April 1st at 3:30pm for a performance by Mindless Behavior!
  • Jaimy P.
    Jaimy PhilipDecember 21, 2014
    Awesome view from hotel room on 18th floor. Very comfy beds!
  • Michael D.
    Michael DenneyOctober 3, 2013
    The bar service is only good if you sit at the bar. Two nights in a row a glass of water took 20+ minutes and food was 15 minutes later. A/C is inconsistent in ballrooms. Room A/C blew warm air too.
  • Joe K.
    Joe KnappJanuary 27, 2014
    This hotel is staffed with friendly and professional employees. The room was clean, however the toilet was not working. The shower has hot water as long as nobody else was taking a shower next door!
  • Greg K.
    Greg KukwaNovember 17, 2015
    Location. Knowledgeable information desk. Great view of the city.
  • Dana R.
    Dana RussellAugust 25, 2013
    Awesome property! Would definitely stay here again!!!! Wonderful location
  • Bobby M.
    Bobby MeixnerFebruary 21, 2013
    Hope you brought your workout clothes; the gym has top-notch LifeFitness equipment.
  • Joni J.
    Joni JJune 8, 2012
    Been here 5+ times
    Beds are super comfy, bathrooms are tiny and service is barely average (except for Torrie Ragus. SHE is fantastic!)
  • Todd R.
    Todd ReddemanOctober 9, 2010
    Yes, elevator can be slow but other than that nice hotel. Starbucks is fast and staff knows what they are doing
  • Linda L.
    Linda LeeNovember 29, 2012
    ask for a higher floor; the views are vertigo inducing!
  • Charita A.
    Charita AripezApril 1, 2013
    Been here 10+ times
    Clean, fully equipped gym, and walking distance to everything.
  • Steven D.
    Steven DMarch 1, 2015
    The view of the river was amazing.
  • Courtney C.
    Courtney CruthirdsDecember 25, 2015
    Been here 5+ times
    Love this location! Walk to super dome, French Quarter, and casino!
  • Laurent D.
    Laurent DemaillyJanuary 1
    Been here 5+ times
    Location is good, everything else is not - do not pay for the club level - the rooms are dark, windows and rest is dirty, long lines... huge impersonal and overpriced - I won't be back
  • Russell D.
    Russell DavisNovember 12, 2015
    Been here 5+ times
    Great lobby bar! Good selection of local beers.
  • Annette B.
    Annette BowlesApril 16, 2013
    Higher floors give a better view of the river!
  • Becky G.
    Becky Givens-BarnesApril 5, 2013
    Lovely hotel!!! Great staff & accommodations! ♥
  • jooheepomps
    jooheepompsApril 16, 2013
    Best women's bathroom in conference area is on 2nd Floor
  • Paula G.
    Paula GonzalezOctober 17, 2013
    Been here 5+ times
    If you're expecting a package don't take their word for it if they say it hasn't arrived. I had them tell me on 2 separate occasions that a package I was expecting weren't there when they were
  • K P.
    K PMarch 9, 2013
    Been here 5+ times
    Believe the hype about the beds. They really are amazing.
  • Jens B.
    Jens BilleMay 16, 2013
    Make sure that you never get a room on the 9'th floor !!
  • Victoria W.
    Victoria W.March 21, 2012
    Great hotel but WIFI does not work in rooms and drops out in lobby.
  • David H.
    David HabeggerApril 3, 2013
    Been here 25+ times
    Nothing beats having your room cleaned even after you've gotten green choice reward!!!
  • ⚜ Nimesh P.
    ⚜ Nimesh Patel ⚜November 22, 2011
    Been here 10+ times
    Tynel makes awesome drinks, try her Pomojito. It's a good citrus and light sweet explosion.
  • Traveler F.
    Traveler FoodieFebruary 7, 2012
    Centrally located, walking distance to French Quarter. Read more
  • Mellysa
    MellysaAugust 13, 2011
    Park at harrahs garage,one block down..play for 30 min. And park for free for 24 hrs.
  • Johnny D.
    Johnny DaughertySeptember 15, 2015
    Staff, cleanliness
  • Karol T.
    Karol ThompsonFebruary 27, 2012
    Been here 25+ times
    The 42nd floor is great. When you get it
  • Viviana M.
    Viviana MatasaruSeptember 30, 2011
    Opt for the green choice. Saves environment and gives u back starwood points or 5 bucks.
  • John G.
    John GSeptember 8, 2012
    The rooms are very nice, and the bed is amazing
  • Brandon S.
    Brandon ShannonAugust 6, 2012
    Hotel under renovations. But the pillows are AWESOME!!!
  • Kelly B.
    Kelly BrinkmanMay 16, 2013
    They go out of their way to make you feel welcome.
  • Marci B.
    Marci Bellows LindenmanMarch 31, 2011
    Been here 5+ times
    Great room service! Order the bread pudding.
  • Melissa I.
    Melissa IsonFebruary 22, 2012
    Food was gross. Waited over an hour for noodles, waited half over for a drink, found a towel in my bed. Zac and his manger tried to make it better with comp drink. Thanks Zac it did help.
  • Roger H.
    Roger HuffmanSeptember 2, 2014
    Convenient to all the attractions in the French quarter
  • Megan R.
    Megan RoweOctober 9, 2011
    Avoid the Starbucks and go to the coffee shop near the J.W. Marriott instead. The staff was really rude. Plus, since it's inside a hotel the prices are higher than most Starbucks.
  • Kathy R.
    Kathy RamidzanJuly 15, 2012
    The beds are extremely comfortable!! It's hard to get out of it
  • Marcidukes
    MarcidukesAugust 8, 2011
    Amazing staff! Great beds and tv!
  • Larry B.
    Larry BodineFebruary 3, 2012
    Weird digital computer operated elevators. Only one of it's kind in the world.
  • Linda M.
    Linda MiklowitzApril 30, 2014
    Dixieland Jazz in lobby from about 3 pm.
  • David B.
    David BerubeNovember 19, 2011
    Room never cleaned. No towels or coffee. Called downstairs they blamed it on me and offered a $30 credit. Stay across street at Martiott.
  • Wayne A.
    Wayne AJune 7, 2010
    Been here 10+ times
    Manuel the Front Desk MGR is Service exceeding expectation. There are those who make things right...Outstanding.
  • Fergs
    FergsNovember 19, 2011
    Terrible wifi which you pay $7 a day for minimum. Not a good service for the price. Nice hotel but could do with a little tlc and modernizing.
  • Nana
    NanaJuly 21, 2015
    Good view of the river from top floors
  • brooke s.
    brooke sellersJune 8, 2011
    i love this hotel great location and very pretty!
  • Randy H.
    Randy HensleyJune 27, 2011
    Ten dollar a day gym fee pretty steep but there are showers and a sauna.
  • Stephanie S.
    Stephanie SilberstangMarch 23, 2013
    Pimm's cup is amazing!
  • Henri P.
    Henri P.November 10, 2011
    Still searching for at least one of Sheraton New Orleans' 4 stars...
  • Andrew O.
    Andrew OlleroJanuary 14, 2012
    Sleep in after a night of fun in the awesome beds.
  • Tabytha J.
    Tabytha JonesJuly 18, 2011
    Look out the window for a great view!
  • Charles W.
    Charles WaltmanNovember 14, 2013
    Great French Roast Coffee!
  • Jeremy F.
    Jeremy FairleyJuly 23, 2011
    Wireless at the hotel is the slowest I have ever experienced, even though I paid for the fastest connection.
  • Faye I.
    Faye IbarsMay 14, 2011
    Been here 5+ times
    Can't go wrong with a Starbucks in the lobby.
  • Dean P.
    Dean PlevrakisMarch 21, 2010
    Very nice lounge in lobby. Free wifi.
  • Karol T.
    Karol ThompsonJanuary 29, 2012
    Been here 25+ times
    If your getting a Starbucks get up early
  • Alyson M.
    Alyson MimsJanuary 3, 2014
    Been here 5+ times
    The elevator system is absolutely ridiculous!
  • Cherry G.
    Cherry GomezMay 12, 2013
    The beds here are phenomanal
  • Rich T.
    Rich TuckerDecember 1, 2010
    join us at 8pm 12.1.10 for a #Sofresh tweetup in the Lobby Bar.
  • Nate A.
    Nate AlthoffFebruary 10, 2012
    YMN conference!!! Join me for dinner or a drink!
  • Mark P.
    Mark PeacockMarch 11, 2014
    Been here 5+ times
    WiFi here is reasonable: 3.9Mbps - via hotelwifitest.com Read more
  • James T.
    James TeiserOctober 9, 2010
    The Sheraton sucks for not giving us a room with a king-sized bed. Two doubles aren't suitable for a newlywed couple.
  • len f.
    len felMarch 18, 2011
    Very comfy. Satisfied since monday
  • Christopher J.
    Christopher JohnstonMarch 20, 2010
    Checkout the Starbucks downstairs. Very good staff, quick service.
  • Natalie R.
    Natalie RMarch 23, 2013
    Lobby lacks available outlets
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