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Starwood Preferred Guest® (SPG)

Sheraton on the Falls Hotel

Hotel
Niagara Falls
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7.7/10
194
ratings
  • Jake F.
    "Great Fallsviews, excellent accommodations and friendly staff !"(4 Tips)
    Paul A.
    "The View from the fall Suites are out of this world."(31 Tips)
    Aaron T.
    "The jacuzzi suite with full fall view rocks!"(2 Tips)
    Nicholas A.
    "Casino Niagara without going outdoors"(2 Tips)
74 Tips and reviews
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  • Nirbhay K.
    Nirbhay KumarAugust 11, 2012
    Must try the Windows by Jamie Kennedy onsite. Fantastic farm-to-table menu, great view of falls and friendly service. Those with kids should ask for the grilled cheese sandwich with fries. Fantastic!
  • Tommy Y.
    Tommy YangNovember 10, 2016
    The check in line can be crazy. Thankfully SPG elite members can use the separate line on the right side. The hotel's location is almost unbeatable but our room is showing its age.
  • Toshio N.
    Toshio NabetaMarch 24, 2015
    Superb hotel. Excellent location and view. Great service. Parking can be difficult. The room was worth the price. It was clean, tidy and the bed was extremely comfortable. Definitely recommended
  • J T.
    J TronOctober 12, 2015
    great location and price. Steps away from Clifton Hills and the Falls. Connected by tunnel and building to Casino Niagara.I recommend booking their package deals from the website for better value.
  • Cameron
    CameronMarch 7, 2013
    Overall an amazing experience. Be ready for everything to be overpriced, but it's tough to beat a top-floor fallsview room! We loved the dining, casino, and floor-to-ceiling windows.
  • Nicholas A.
    Nicholas AllumFebruary 6, 2016
    Great view of both the Falls and you can access Casino Niagara without going outdoors, which is great in the winter.
  • Samantha G.
    Samantha GuerinAugust 19, 2013
    If you're willing to pay for it, get the Sheridan Club which includes wifi, an in-room fridge, and access to the club lounge (which serves breakfast, afternoon snacks and unlimited drinks).
  • Hugh M.
    Hugh MeighanAugust 2, 2013
    Got a free upgrade to American Falls view room. Nice room. Only complaint is that the elevators are a zoo at peak times. Fridge in room, big tv, & even a tv in bathroom.
  • Philippa W.
    Philippa WadsworthAugust 16, 2016
    Great hotel, dito staff and gym! Indoor pool tooooo hot. View is awesome oh and their breakfast is super
  • Ashley K.
    Ashley KiyanaDecember 20, 2012
    The view of niagara falls is amazing from this hotel. Also the Casino is right in the hotel so you dont have to walk outside.
  • Kathy H.
    Kathy HogeveenApril 28, 2010
    Been here 5+ times
    We experienced the Spa Package...excellent experience up until we received the bill. Ensure you know how much the Spa services are valued at vs. what is in the package.Great service up to that point! Read more
  • Miranee
    MiraneeMay 4, 2013
    I give this place 2 out of 5 stars for the beautiful Falls view. I am writing this at 4:44 am out of annoyance & irritation. Room 960 -- walls are paper thin. Can hear everything from next door!!!
  • Frank L.
    Frank LewanduskyApril 8, 2013
    Awesome view but they hit you with crazy taxes and fees. We stayed two nights. The first night was $159 and the second was $179 but after breakfast, parking, & Internet it was $600. I feel shafted.
  • Klaus S.
    Klaus SchaeferJuly 8, 2013
    The falls view is incredible! The jacuzzi suite is offering wide space and a hige kong size bed....
  • Eylem B.
    Eylem Barut1 week ago
    Odadan çıkmadan şahane manzara izleyenilirsiniz. You can watch amazing view from your room.👍👍👍
  • Marcus C.
    Marcus CoxJune 2, 2013
    Bypass the in lobby Starbucks and head to the Tim Hortons around the corner on Clifton Hill in front of the Sky Wheel - $11.50 for cup and coffee for the week. Compare to $28 for a week at SB.
  • Neil J.
    Neil JJuly 22, 2011
    Been here 5+ times
    These folks treat the platinum member well!! It was soooo hot but they did their best to keep everything running. Great place.
  • Crenguţa Elena L.
    Crenguţa Elena LindqvistNovember 29, 2014
    great waterfall view, loved the fireworks especially the waterfall like firewalls. restaurant buffet is ok.
  • Paul A.
    Paul AlfredSeptember 1, 2013
    The View from the fall Suites are out of this world.
  • Phillipee J.
    Phillipee JonesJanuary 15, 2012
    Nice view of falls... What is wrong with this hotel.. you can't warm your room to above 17c in the winter. Only stay here in winter if you are immune to cold. For the price, there should be room heat!
  • Andrew H.
    Andrew HaggithOctober 31, 2013
    If you don't want housekeeping, leave the brown sign out before 2am and you'll get a $5 starbucks giftcard (for the starbucks in the lobby) sure most drinks are over $5, but it's better than nothing.
  • Deema A.
    Deema AlzamilSeptember 22, 2013
    Good view, Free Starbucks in the hotel rooms & an amazing spa
  • Steve S.
    Steve SchnelwarJuly 7, 2013
    Make use of the concierge desk, especially Josh. Enormously helpful!
  • Kelly C.
    Kelly CarterNovember 6, 2016
    The view is amazing. Worth the upgrade.
  • Jamillah R.
    Jamillah RossSeptember 22, 2011
    Sometimes when the tell you you're getting a "Deluxe Room", they really mean tiny room beside the elevator with a deluxe price.
  • Jake F.
    Jake FallsavenueFebruary 6, 2014
    Spring Thaw Event with Chef Jamie Kennedy Friday April 25th, 2014...To Book go to... www.sheratononthefalls.com/niagara-falls-packages/culinary-experiences.php
  • Chris C.
    Chris CamaraMay 27, 2014
    Great Breakfast buffet with great hospitality.
  • Amelia N.
    Amelia NicoleJuly 30, 2012
    The view from the falls view rooms is incredible
  • Jake F.
    Jake FallsavenueOctober 9, 2013
    Great Fallsviews, excellent accommodations and friendly staff !
  • Nirbhay K.
    Nirbhay KumarAugust 11, 2012
    Starbucks onsite is a rip-off. $3.85 for a tall glass of warm milk! 2x the price of Manhattan!
  • 🌞🌞Sunny🌞🌞 S.
    Had a great stay with a room with a view. Will be back.
  • Daniel L.
    Daniel LamoureuxJuly 19, 2011
    Been here 5+ times
    Very expensive for what you get! NO freebees! And if you are on the top floor be prepared to WAIT and WAIT some more because elevators (2) are long to come and make so many stops... Stairs an option!
  • Amanda S.
    Make sure you book a room looking out to falls
  • Hamish L.
    Hamish LittinJanuary 2, 2012
    View Room recommended. Sew your pockets shut in anticipation of the Vegas like charges : 0)
  • Rob
    RobFebruary 3, 2013
    The arcade has poorly maintained games and a manager who is kind of useless. Look at the deep sea treasure game coins fall and get stuck on the ramp
  • Paul A.
    Paul AlfredAugust 31, 2013
    The view from the suites are anazing!
  • James M.
    James MoralesOctober 10, 2013
    View from our room in 1968 is ABSURD, lovin it!
  • Jake F.
    Jake FallsavenueFebruary 6, 2014
    Celebrate Family Day and March Break with great deals... www.sheratononthefalls.com/niagara-falls-packages/marchbreak-waterpark-2014.php?
  • Som P.
    Som PimApril 13, 2016
    The view of the Fall is magnificent.
  • Falls Avenue R.
    Follow us on Twitter as well... Read more
  • Aaron T.
    Aaron TothSeptember 1, 2011
    The jacuzzi suite with full fall view rocks!
  • Juh Claro M.
    Juh Claro MendesJuly 6, 2011
    Internet is the slowest ever and it`s free only at the lobby. parking`s 20 dollars per night... but the room and employees are great.
  • Lisa C.
    Lisa CharleyboyJune 28, 2011
    They are clueless about gluten allergies so be very careful when ordering from room service.
  • Ashu
    AshuMarch 23, 2013
    Room 762, best views ever
  • Bree Damaris G.
    Bree Damaris GoviJanuary 25, 2016
    Beautiful hotel!
  • Philipp R.
    Philipp RiedelAugust 20, 2015
    The air conditioning outside at the rooftop was really loud.
  • Chris R.
    Chris RJuly 25, 2011
    Been here 5+ times
    Breakfast may be free for the kids, but it's $20 for adults.
  • Duncan P.
    Duncan PJAugust 29, 2014
    Very average lunch buffet food but the most amazing view ever
  • Jen L.
    Jen LAugust 12, 2013
    The "PF room" charge is NOT a "tax". It's a "fee". Don't let them BS you that it's a "local tax". It's a "promotional fee" that most businesses charge to contribute to advertisement & firework etc.
  • Sarah A.
    Sarah AlwaselDecember 25, 2015
    Great hotel and great view
  • Rusty S.
    Rusty ShacklefordJanuary 13, 2013
    Get at least 10 Km away from border to buy anything
  • A K.
    A KayJune 17
    View from 19th floor
  • Gidipwincess A.
    Gidipwincess AJune 12, 2013
    I've definitely stayed at better hotels
  • Matthew B.
    Matthew BayaFebruary 18, 2014
    Dinner buffet is $34.95 per adult! Yikes!
  • Glenn C.
    Glenn CurtisJuly 2, 2011
    Join SPG rewards - great way to get free stuff and upgrades
  • Tayaba J.
    Tayaba JafriAugust 4, 2015
    With @ghazalajafri @sidrajafri @baaqarjafri @kulsoomjafri @anilazaidi @alizaidi @khadijazaidi
  • Mitchell S.
    Mitchell SagerMarch 19, 2010
    Been here 5+ times
    For every adult that orders breakfast at the Fallsview Restaurant one of their kids eats free!!
  • Benny F.
    Benny FangJanuary 5, 2012
    No fridge, no water boiler, WiFi is $15 except in lobby. View of falls is nice though
  • jesse H.
    jesse HDecember 28, 2013
    Try the wallnuts!
  • Jeff E.
    Jeff EhrhartJune 29, 2012
    Nice view. Time to go.
  • Ash B.
    Ash BaerFebruary 23, 2013
    Been here 5+ times
    Get the presidential suite !
  • Niagara A.
    Niagara Airbus Inc.January 11, 2015
    Best Fallsviews in Niagara
  • Daniel J.
    Daniel JoanesOctober 25, 2014
    Good morning from
  • Ryan
    RyanJanuary 24, 2011
    Get a room with a view of Niagara Falls.
  • Crenguţa Elena L.
    Crenguţa Elena LindqvistNovember 29, 2014
    waterfall view
  • Daniel L.
    Daniel LamoureuxJuly 25, 2011
    Been here 5+ times
    Check your bill! They will charge valet parking instead of Self parking!$$$
  • Antonio M.
    Antonio MouallemNovember 1, 2010
    No breakfast included, no free wifi, no free parking, no inroom fridge!
  • Lisa C.
    Lisa CharleyboyJune 26, 2011
    Self-parking here sucks. Just pay for valet.
  • Suga J.
    Suga JamSeptember 22, 2011
    The last two times I was here the on demand movies did not work.
  • Mitchell S.
    Mitchell SagerMarch 12, 2010
    Been here 5+ times
    Kiosks in the lobby really speed up the check in process!!
  • BJ N.
    BJ NewtonApril 4, 2011
    Been here 5+ times
    No heat, barely any channels on tv, hair in my "clean" bed, and brown stain on my "fresh" towel. Thumbs down.
  • Chayale M.
    Chayale MendyAugust 22, 2011
    Don't put your hands in there.
  • Robert Z.
    Robert ZackSeptember 1, 2012
    Terrible Customer Service for SPG members
  • Manuel A. D.
    Manuel A. Diaz PerdomoNovember 1, 2015
    Recomiendo coger habitación con vistas a Niagara Falls. La habitación que nos toco tenía hasta chimenea y era muy acogedora. Teníamos incluido café en la habitación
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