Starwood Preferred Guest® (SPG)

Sheraton Princess Kaiulani

Hotel and Resort
Waikiki, Honolulu
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5.9/10
181
ratings
  • Anna L.
    "resort fee added per night"(6 Tips)
    Chris K.
    "great job at accommodating starwood members."(4 Tips)
    Keiko K.
    "Beautiful view from the 2nd tower which faces Waikiki Beach."(3 Tips)
    Sasha-Nicole T.
    "lovely views over the ocean and mountains"(8 Tips)
78 Tips and reviews
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  • Maggie M.
    Maggie MacGAugust 29, 2016
    The actual rooms are kind of dated but the staff here is very nice and the views are pretty fantastic.
  • Sasha-Nicole T.
    Adore this hotel! Great rooms with lovely views over the ocean and mountains, fantastic food (try the Kalua pork nachos) and brilliant location near Waikiki beach, shops and restaurants!
  • Eric N.
    Eric NakagawaDecember 5, 2015
    The breakfast buffet could be considered sufficient but not worth $24pp.
  • Joel R.
    Joel ReedFebruary 12, 2015
    Rooms are old and need a facelift. Ocean view rooms are blocked by other hotels. Decent hotel, but stay at the Westin if you can get a room.
  • Roman N.
    Roman NurikJanuary 25, 2015
    Super-thin walls; could clearly hear a conversation in the adjacent room… at 3am :-/
  • Chris K.
    Chris KovarikOctober 1, 2014
    Been here 5+ times
    Not beach front but a half block away. Only higher floors have an ocean view. But they do try hard here, and do a great job at accommodating starwood members. Classic trade off... Half the price!
  • Rie S.
    Rie SadlerAugust 12, 2014
    Been here 10+ times
    King bed not guaranteed. First night of my honeymoon we had to sleep in double beds.
  • Doug S.
    Doug SchwartzMarch 6, 2014
    Resort fee is now $25!
  • Evan[Bu]
    Evan[Bu]November 16, 2013
    Been here 5+ times
    Is this a college dormitory or a hotel? In any event, stop bitching about the hotel. Is it a shithole? Yeah, kinda. But no one really goes to Hawaii to spend time in the hotel room.
  • Jason C.
    Jason ChabakNovember 9, 2013
    Do NOT, under ANY circumstances, stay at this hotel.
  • Keiko K.
    Keiko KasperSeptember 20, 2013
    Beautiful view from the 2nd tower which faces Waikiki Beach.
  • Keiko K.
    Keiko KasperSeptember 20, 2013
    Pay the extra $23 to get free wi-fi, parking, local newspaper...
  • Penny P.
    Penny PoulosSeptember 10, 2013
    Rude staff here. Beware!!
  • Anna L.
    Anna LeJuly 27, 2013
    Nice location, but hotel is run down. And there's a resort fee added per night ( $24) includes free parking, free wifi, and free beach chairs & water at Waikiki beach.
  • Joseph Q.
    Joseph QuintanaJuly 13, 2013
    The rooms are bit small on the 18th floor. Don't know if all the rooms are like that. Entering a the Sheraton Princess I killed a swift cockroach too. But the view is great from my room :)
  • Corrie E.
    Corrie ElstonJuly 6, 2013
    Breakfast buffet is great. Decently broad selection of Japanese and western dishes hitting all the favorites at a quality/price point that makes it my go to spot early in a vacation.
  • John W.
    John WalshJuly 3, 2013
    Been here 10+ times
    The haters of this property have not been to the other hotels near by, they are far more expensive. Comparing this to moana and royal Hawaiian is not fair.
  • Elice C.
    Elice CaruanaJune 7, 2013
    Rooms for 60 if you work at any Sheraton, great price, lovely staff, must go bar and get pineapple cocktail.
  • Fed
    FedMay 23, 2013
    Avoid this shit hole. Incredible!!!
  • Daryl K.
    Daryl KorvemaaMay 17, 2013
    Been here 50+ times
    Full guest room wireless internet coverage (specifically Ainahau Tower) coming May 2013.
  • Timo J.
    Timo JehleApril 7, 2013
    Its really an old hotel. We have got a upgrade to a family room. It's clean but old. The resort fee is noch 18 USD. It's steal! For wifi, 2 bottles water per day and beach service.
  • Erik @ S.
    Erik @ SC VapesMarch 23, 2013
    Been here 5+ times
    Hotels dated but great views and location.
  • Randy M.
    Randy MillerMarch 18, 2013
    The resort charge is now $18.00 (plus tax) and is even a bigger rip off. Especially if you have gold or platinum status. This hotel is not a resort! It is old and in need of a major reno.
  • Christoph I.
    Christoph InhelderFebruary 27, 2013
    The hotel charges 18$ for the resort fee now. Be sure to REQUEST a 4G router or a tower with Wi-Fi.... Not all rooms are equipped with Wi-Fi.
  • Mark P.
    Mark PriorJanuary 16, 2013
    Been here 5+ times
    No WiFi in the rooms so bring something with an Ethernet if that is important.
  • Amily M.
    Amily MoniJanuary 14, 2013
    Been here 25+ times
    Elevator are too old, v.noisy bad bad bad
  • Kris C.
    Kris CarriganDecember 28, 2012
    don't spend the money on the dinner show its not worth it
  • Shawn P.
    Shawn PandolfiDecember 1, 2012
    What a TOTAL DUMP!!!! This place.should be avoided at all costs unless you like a noisy, filthy hotel that has not been refurbished or updated in any way in at least 25 years. Try another hotel.
  • William Y.
    William Yardley IVOctober 21, 2012
    Awesome location for the price.
  • Jonathan T.
    Jonathan TashimaOctober 12, 2012
    Been here 5+ times
    This property really needs to get with the program and offer the "Green Choice" option to skip housekeeping. Every other Sheraton offers it!
  • David S.
    David StrasserJune 27, 2012
    Don't be alarmed, that smell in the lobby is just the dinner buffet.
  • Paul K.
    Paul KempJune 2, 2012
    The cost of parking is included in the mandatory resort fee.
  • Jeffrey C.
    Jeffrey CharMay 12, 2012
    Been here 5+ times
    Resort charge increased to $18/day.
  • Kent G.
    Kent GearhiserMay 4, 2012
    Right in the
  • Celi N.
    Celi NgatuvaiApril 27, 2012
    If you have kids, they can't take floatables (other than a life vest) into the pool
  • M F.
    M FrenchyApril 23, 2012
    Been here 5+ times
    Abc for STUFF
  • Cristian M.
    Cristian MatiesApril 15, 2012
    The check in special is not recognized
  • Cristian M.
    Cristian MatiesApril 13, 2012
    This place is a shame for SPG , rooms are poor , the manager is hardly any help but the hit is the AC it looks like from stone age
  • Gerard Y.
    Gerard YuMarch 4, 2012
    Been here 5+ times
    $18+ tax service charge includes 2 bottle of water each day, big kahuna beach service, 2 non-alcoholic drink voucher and free internet
  • Rob B.
    Rob BFebruary 5, 2012
    Shit hole indeed. I would much rather stay at the Aston, Hyatt, Moana Surfrider, etc.
  • Jake D.
    Jake DaffornJanuary 7, 2012
    Been here 10+ times
    Don't expect anyone to serve you by the pool being they only have one person serving that whole area, but the rooms are clean and offer great views of the ocean and the city
  • DAVBARR
    DAVBARRJanuary 3, 2012
    The resort fee went up to $18.00 but well worth it. Includes parking
  • Michele
    MicheleNovember 27, 2011
    Been here 10+ times
    Don't lose the towel cards or you have to pay $20 fee
  • Mike C.
    Mike ChanNovember 26, 2011
    This starwood hotel would have been a category two or lower anywhere outside of Hawaii. Rooms are small, old, dirty, and worst of all, extremely bad sound insulation. Avoid at all cost!
  • Michele
    MicheleNovember 24, 2011
    Been here 10+ times
    Get a fruit punch from the bar! Yumm
  • Chris W.
    Chris WolfsNovember 13, 2011
    Avoid the breakfast buffet. Go to McDonalds and save yourself $20.
  • Lloyd
    LloydOctober 21, 2011
    Been here 10+ times
    Premium location! Heart of a busy and lively strip! Surrounded by all da fancy eats and shops
  • Brad B.
    Brad BurchOctober 15, 2011
    See marsha at the tour & activity company next to the drop off. She is wonderful and full of information. She can try and book you the best vacation and let you know what to see..
  • Allison S.
    Allison Strachan-FalgrenSeptember 30, 2011
    They lost our reservation and the room looks like something out of the golden girls. Other than those 2 things this place is okay.....I have stayed in better hotels that aren't resorts
  • Marku M.
    Marku MedranoSeptember 27, 2011
    Been here 100+ times
    Make sure u don't leave your kids unattended bcuz there's a "predator" that calls himself Rappa Nui aka Kenui from big island
  • Luke P.
    Luke ProfancikSeptember 22, 2011
    Been here 10+ times
    This place is a dump. If you can stay at the other starwood properties
  • Luke P.
    Luke ProfancikSeptember 22, 2011
    Been here 10+ times
    This place is a dump. If you can stay at the mona surf rider or the other sheraton
  • Rappa N.
    Rappa NuiSeptember 2, 2011
    Been here 5+ times
    Don't say hi to "Mark Medrano" he hits on ALL the guys !!!
  • Marku M.
    Marku MedranoAugust 30, 2011
    Been here 100+ times
    Don't talk to that guy "Rappa" Nui...creeper status that kid :)
  • Rappa N.
    Rappa NuiAugust 21, 2011
    Been here 5+ times
    Say HI to "Rappa Nui" (;
  • Christopher S.
    Christopher SmithAugust 11, 2011
    Well its now $14 a day for wifi...Craziness :@
  • Tony Y.
    Tony YJune 29, 2011
    Pigeons at the breakfast restaurant should be stamped out.
  • Jeff C.
    Jeff CooperJune 16, 2011
    Place is a complete dump. Starwood should really revoke this property's franchise.
  • Marc T.
    Marc TacchiMay 14, 2011
    Total shit hole.
  • Alastair T.
    Alastair TseFebruary 6, 2011
    Avoid rooms x11 as they are right beside the noisy lifts.
  • Eileen L.
    Eileen LeeFebruary 6, 2011
    Music at night is the best! One drink minimum, though.
  • MissMaybelline
    MissMaybellineJanuary 16, 2011
    Been here 25+ times
    My favorite hotel in Waikiki. We come every year & love to see our favorite staff members year after year. Bands and Mai Tais by the pool at night are the best!
  • Kirk W.
    Kirk WakefieldDecember 25, 2010
    Ok, but no wifi in room (and Internet charge at Sheratons is so bogus); bathroom circa 1994.
  • Peter S.
    Peter ScottDecember 19, 2010
    Been here 10+ times
    If you're doing Honolulu on a budget, load up the fridge in the hotel room with food (incld. great sushi), soft drinks and beer from the food pantry around the corner... It'll save you a fortune!
  • Scott N.
    Scott NoonNovember 18, 2010
    Fire trap. Stay away.
  • Emilie M.
    Emilie MSeptember 4, 2010
    Don't stay here. Third tier hotel for first tier prices. Royal Hawaiian!!
  • Dana R.
    Dana RitterbuschAugust 9, 2010
    Been here 5+ times
    Fourteen dollars a day for wireless is unreal. Not even the Marriot Ko Olina charges for internet.
  • Cryssy N.
    Cryssy NelsonMay 23, 2010
    Skip the luau. Buffet food is mediocre, show is terrible. Save your money.
  • Michelle P.
    Michelle PorterApril 8, 2010
    Read The Honolulu Advertiser (free) in the lobby.
  • Junhwan O.
    Junhwan OhApril 14, 2016
    전자레인지 사용은 JTB 사무실에서 사용할수 있어요 근데 오전 9시에 문을 열어요 그리고 여긴 일본 그룹여행 사무실인듯 ㅋㅋ
  • Yilei
    YileiAugust 30, 2015
    以后再也不住Sheraton这种酒店了
  • papecco2017
    papecco2017August 7, 2014
    隣のインターナショナルマーケットプレイスと共に再開発の為解体されるとの事です。
  • Makoto E.
    Makoto E.November 18, 2013
    古いのは否めない。そもそも昔からあるホテルだし、JTBツアー価格で、他のホテルより10万円近く安いわけだから仕方ないかと。他のTipsでも書かれてるけど、ショー付きの食事は高いと思う。ショーと言っても、2人ないしは1人がギター弾きながら歌うだけ。外で食べる方がリーズナブル。お風呂は水がながれにくくてシャワー中にお湯が溜まります。ほっとけば流れました。眺望や雰囲気を重視しないなら、良いホテルです。
  • Masaaki T.
    Masaaki ToraiwaOctober 24, 2013
    海に行く前にプールデッキでタオルとビーチチェア借りれます。ビーチでは、フルーツとお水のサービスまで!?
  • Asaki A.
    Asaki AAugust 29, 2013
    水まわりの古さは否めず、お風呂が詰まって流れてくれなかった。フロントに言うとすぐ対応してくれる。全体的に感じは良いし、ロケーションもいい。夜はインターナショナルマーケットプレースの音楽が楽しめる(もしくは煩いと感じるか)
  • H S.
    H SFebruary 13, 2013
    古さは感じるけど良いホテル
  • Jiwoong K.
    Jiwoong KimDecember 26, 2012
    와이키키 해변이 가까운 것 말고는 그닥 메리트가 없는듯... 좋은 점보다는 아쉬운 점이 많은 숙소!!
  • Dai O.
    Dai OguraMarch 10, 2012
    Been here 5+ times
    部屋の作りは古いね。電子レンジは有料オプション。湯沸かしポットはなし。定額のリゾート料は取られるけどWiFiと駐車料金が含まれるので悪くはないかと。シェラトンという名前に引っ張られずふつうのホテルと思えば上等。
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