Firenze Santa Maria Novella Railway Station (ZMS)

(Firenze Santa Maria Novella)
Train Station and Platform · Centro Storico
Piazza della Stazione, 50123 Florence Tuscany, Italy
Likely open (See when people check in)

People tend to check in during these times:

  • Today
    • 8:00 AM–10:00 PM
  • Sat
    • 8:00 AM–8:00 PM
  • Sun
    • 8:00 AM–10:00 PM
  • Mon
    • 7:00 AM–8:00 PM
  • Tue–Thu
    • 8:00 AM–8:00 PM
Credit Cards:
Yes (incl. American Express)

Biglietterie e Ufficio Informazioni al piano terra, nella galleria di testa. Inoltre, presso i binari centrali (9, 10, 11 e 12) è attivo un desk mobile


Based on 656 votes

People like this place

  • What you need to know
    Said W.
    "Best way to know Siena and Lucca from Florence"(2 Tips)
    Podere il Pino
    "... to Pisa, Livorno, Lucca, Viareggio, Siena, Poggibonsi, Arezzo,..."(2 Tips)
    Seoyoung Y.
    "There isn't any space for luggage T.T only on your head(seat)."(5 Tips)
    Khaled ☤
    "You can book your tickets online!!"(3 Tips)
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  • Popular
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231 tips and reviews.

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  • siena
  • lucca
  • tours
  • museums
  • wine
  • wifi
  • books
  • coffee
  • Tuscany
  • bus
  • classes
  • trenitalia
  • binario
  • biglietteria
  • treni
  • romano
  • museo
  • luogo
  • oreo
  • caffè
  • Janet C.
    It seems like a nightmare. But tickets at the machines! Get a Firenze pass next to church on right hand side for quick and easier access to museums and sites it's worth if it u are going to go around!
    Janet Cheung · August 10, 2014
  • The Florentine
    Welcome to our favourite city in the world! The Florentine is your source for English-language events &news, as well as tips. Let's start with one now: the pharmacy in this station is open 24h ;-) Read more
    The Florentine · February 17, 2011
  • Jackson T.
    Depart from Florence station to Rome! The que for ticket can be time consuming ( take a number and wait) I mean literally WAITED for nearly 40 mins until being called.Or use the machine purchase (PIN)
    Jackson Tsai · September 12, 2014
  • Podere il Pino
    The station is used by 59 million people every year and is one of the busiest in Italy. Very good the service with Train by Freccia Rossa to Milan, Rome, Venice, Naples and Bologna.
    Podere il Pino · March 6, 2012
  • Mark D.
    Don't try to buy your ticket at a machine last minute unless you have a pin for your credit card! Take the bus out front. Same price as train and you have an attendant to buy ticket & AC on the Bus!
    Mark Danford · August 6, 2012
  • Georgette J.
    if you don't want to pay to use the bathroom , go to the mcdonalds in the station... sometimes there are deals for tickets so make sure to ask at the counter...especially if you are younger than 26..
  • Dane G.
    The farmacia at the station is the best in town as all the workers speak good English and offer you generics (something the more centrally located famachi tend not to offer to you).
    Dane G · March 1, 2012
  • Raman S.
    The screen will show the final destination of your train - not each stop in between. I ur on Trenitalia then look at the screens that scroll that show you each stop to make sure ur on the right train!
    Raman Sinha · May 10, 2013
  • Podere il Pino
    The station is also used by regional trains on lines connecting to Pisa, Livorno, Lucca, Viareggio, Siena, Poggibonsi, Arezzo, Grosseto, Prato, Bologna, Faenza, etc...
    Podere il Pino · March 6, 2012
  • Darius G.
    Be sure to validate your train ticket before boarding as the "inspectors" try to con you of "additional fines" when you're on board. Very bad allocation of vital information, rude and racist staff.
    Darius Goh · October 9, 2014
  • Madeline S.
    Tons of convenient stores, and a good taxi lineup as well as convenient bus access. Takes you right into the center of Florence.
    Madeline Stevens · April 22
  • Visit Tuscany
    Welcome! You have arrived in Tuscany’s Capital. Follow Visit Tuscany on Foursquare for more tips and discover all the official channels of the Region of Tuscany here: http://bit.ly/1hiwV9E
    Visit Tuscany · February 8, 2011
  • Padraic M.
    The Piazza del Stazione (adjacent to the Burger King) is where an array of hotel and tour shuttles make their pickups and drop offs.
    Padraic Meehan · December 6, 2013
  • Aidu F.
    Unlike the Rome Train station, those wanting to grab last minute souvenirs will be disappointed. Get all shopping done in city.
    Aidu F · November 6, 2014
  • Mina H.
    There's a mall downstairs with many shops. For moving around in florence U can buy bus and tram tickets from tobacco shops.
    Mina Hebatalla · December 27, 2014
  • Khaled ☤
    The best way to travel within Italy is to take the train! Very convenient and fast. You can book your tickets online!!
    Khaled ☤ · July 17, 2015
  • Aryan J.
    Be sure to validate your ticket before boarding the train if you don't have a seat reserved. Fees will be charged for failing to do so.
    Aryan Jabbari · December 15, 2012
  • TuscanyDesignCenter
    The best "Made in Italy" interior design can only be found at Tuscany Design Center, close to Pisa! We are expecting you! Read more
    TuscanyDesignCenter · July 17, 2014
  • Alana F.
    If you don't need to take all your luggage with you, leave it at the luggage deposit on platform 16. It's cheap and safe - and lets you move around more easily.
    Alana Fisher · April 19, 2013
  • Andrew G.
    You only need to collect your tickets 15 min before your train departs- if you've already booked online that is!!!
    Andrew Goldschmidt · July 24, 2010
  • Christian F.
    You may decide to visit the Chianti area join our Chianti Wine Tour make your online reservation on http//www.chiantiwinetour.com
    Christian Franchomme · May 20, 2013
  • Visit Tuscany
    On strike days essential train services are guaranteed: http://bit.ly/1cQOuk5 Read more about public transportation in Tuscany: http://bit.ly/1hs6j6f 
    Visit Tuscany · February 21, 2011
  • Amit G.
    Direct connections to Rome, Pisa, Venice and Milan. All kinds of shops are available. SMN basilica is very near.
    Amit Gaharwar · October 7, 2015
  • calebo
    Beware of swindlers helping you to carry luggage on the train and then ask you for money after their 'service'.
    calebo · September 17, 2013
  • Osvaldo D.
    Since May 2012 you can take ItaloTrain to reach Rome, Bologna, Florence, Milan. Cleaner, newer, cheaper than FrecciaRossa
    Osvaldo Danzi · June 14, 2012
  • Matteo M.
    If there's queue @ ATM nearby mcdonald's you can find another one in front of the ticket office, aside the newspaper shop
    Matteo Montanari · July 13, 2010
  • Seoyoung Y.
    I took a train 'ITALO'! There isn't any space for luggage T.T only on your head(seat). Free wifi! Clean!
    Seoyoung Youn · August 11, 2013
  • Éder P.
    Caution when you stamp your ticket, because it is not always easy and you may miss the train!
    Éder Porto · December 22, 2012
  • Number1 S.
    Weekend buses to Sina get very busy, arrive at least 30 mins beforehand.
    Number1 Superguy · September 24, 2011
  • Piyush J.
    Avoid booking train tickets in station as they have this stupid long line with waiting.
    Piyush Jain · June 30, 2013
  • Deepak S.
    The best railway station to get into Florence. Near every major tourist destination
    Deepak Santhanam · November 11, 2014
  • Jaime, Jr. B.
    Always Ask if you are not sure where your Binary/train is... Don't be shy.
    Jaime, Jr. Bernal · March 20, 2014
  • vrodekrab
    frecciarossa 1st class is worse than moscow region trains when all these ppl get in and try to find their seat D:
    vrodekrab · September 26, 2012
  • Hansel
    Easy walk to most hotels in historic center
    Hansel · August 26, 2014
  • Raffaele S.
    Freccia Club rooms relocated to main station building at head of platforms.
    Raffaele Sgherri · March 29, 2012
  • Alana F.
    There's a free bathroom in the food area. Look for the Golden Arches.
    Alana Fisher · April 19, 2013
  • Visit Tuscany
    In case of strike check if your train is guaranteed: http://bit.ly/1nmPa5t
    Visit Tuscany · March 11, 2013
  • Sindi S.
    Buy your ticket online then print it at the station. www.trenitalia.com
    Sindi Sheth · April 6, 2012
  • Marco E.
    Where in the hell have you seen Sushi in this train station? The less gross thing is McDonald
    Marco Ermini · September 13, 2011
  • Oliver S.
    Exit to the left for access to bus stops outside McDonald's!
    Oliver Sears · June 27, 2013
  • Yatharth G.
    Just another railway stations, beware of pickpockets.
    Yatharth Gupta · September 21, 2012
  • S D.
    Watch out for pickpockets and gypsies!
    S D · December 8, 2013
  • Saad Alfarraj ™
    it was a quick stop wish we saw this amazing city 😞
    Saad Alfarraj ™ · September 7, 2014
  • Padraic M.
    Take in the the Art Deco interior and signage.
    Padraic Meehan · December 6, 2013
  • Troy N.
    Head underground. It's faster.
    Troy Nachtigall · October 19, 2014
  • Judson S.
    First class is so worth it!
    Judson S · May 7, 2014
  • Konrad R.
    Get coffee outside to the right much better!
    Konrad Rotermund · October 11, 2011
  • Baha s.
    It's hot in here ☺
    Baha shikhoon · August 12, 2013
  • Sabryna Taha
    Friendly staff. Bravo
    Sabryna Taha · April 22, 2015
  • Gabriele C.
    Inside the station there is a pharlacy opened h24
    Gabriele Cecioni · November 20, 2010

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