Syracuse Hancock International Airport (SYR)

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Syracuse
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5.3/10
456
ratings
  • Michelle L.
    "Also dont need alot of time before flight to check in.. Def a plus!"(20 Tips)
    John R.
    "But always ensure you have enough time anyway for delays on the way."(10 Tips)
    Brent
    "Plenty of parking, great Cafe Kubal coffee, and free wifi."(5 Tips)
    Jason P.
    "All security checkpoints are now in the middle of the airport."(6 Tips)
196 Tips and reviews
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  • Tana D.
    Tana DippolitoJuly 8, 2013
    Compared to the old security checkpoints, the new central security is much more organized. There are actually more than 2 TSA now & they open before 5am finally! No more missing your early am flight!
  • James U.
    James UnderbergNovember 20, 2015
    Easy to move through although a paucity of food choices in the delta/United terminal - stop at the Dunkin Donuts first - maybe your best option for breakfast - Beer Garden makes a good egg scramble !!
  • Meghan D.
    Meghan DoDecember 31, 2012
    Been here 5+ times
    This is by far the easiest airport to get through security! You don't need much time to check in and get through security. And the TSA people here are really nice! Welcome to Syracuse :)
  • Kevin M.
    Kevin MontanoMay 7, 2013
    Been here 10+ times
    Check-in and security doesn't take too long . TSA and gate agents all very nice. Grounds crews do a great job with winter weather! Not many food options in the terminal but it does have free wifi!
  • Justin B.
    Justin BarberMarch 11, 2012
    Been here 10+ times
    Skycaps at US Airways are friendly,super helpful plus easy cut with line at ticket counter, have your boarding pass/ itinerary and license for quick and easy check in. Tip was well deserved
  • Rounded
    RoundedAugust 4, 2011
    Now that you've arrived in Syracuse - head straight to Dinosaur BBQ to treat yourself to the best BBQ in the US. If you're leaving, don't come back until the summer, unless you're an eskimo
  • Jim R.
    Jim ReillyJune 5, 2016
    Middle Ages Brewing Co. has a restaurant in the AA gate wing. Serves eggs, omelettes, etc. in am, brews and paninis, salads for lunch and dinner.
  • Christine B.
    Christine BurkardFebruary 16, 2014
    It doesn't have a lot to offer, but it's simplicity is appreciated. Fast lines, free wifi, outlets everywhere. I'll take that over 50 different overpriced retail options. I love you NNY!
  • Dominic U.
    Dominic UlianoAugust 12, 2013
    Been here 25+ times
    The new security gates have been moved to a central location. All of the passengers go through and the lines are now longer and it takes much longer to get through (40 min).
  • Michelle S.
    Michelle S.August 25, 2013
    Been here 25+ times
    Cafe Kubal is some of the best coffee in town. I am so glad they have a kiosk here now! Located directly across from security.
  • Chris F.
    Chris FowlerJuly 27, 2013
    Been here 10+ times
    Make sure and stop by Cafe Kubal and get a delicious locally roasted cup of coffee. It's a Great locally owned business. It's directly across from security. Cheers!
  • Justin I.
    Justin IrizarryMarch 7, 2011
    There is a military courtesy room by the baggage claim on the first floor for any active or reserve military they have free waters and snacks a tv too so if your waiting a while stop in.
  • Kristen K.
    Kristen KMay 28, 2013
    Been here 5+ times
    The airport just went through a new white & sterile-like renovation. Security is in a new spot. Some of us SYR veterans had a panic attack that we landed at the wrong airport... It looks so different!
  • Jim B.
    Jim BaranAugust 5, 2013
    Been here 5+ times
    Airport upgrades... Nice rocking and Adirondack chairs after passing the new central security checkpoint
  • Eric H.
    Eric HinmanJanuary 30, 2011
    Been here 50+ times
    Great place to go to randomly greet people when they arrive home from their trip. Best if you come offering a hug with tears in your eyes.
  • Carrie W.
    Carrie WardOctober 14, 2013
    Getting ready to head to board for DC. They better get the memorial and Smithsonian's opened before we get there cuz we are going one way or the other !!!!
  • Brent
    BrentJanuary 27, 2014
    Been here 25+ times
    Plenty of parking, great Cafe Kubal coffee, and free wifi. Oh yeah, they have airplanes, too.
  • Kathleen O.
    TSA pre-check may not be open, but it was easy enough to get through security in the normal way. We got through in ten minutes, tops. Nice airport all around.
  • Toni 3.
    Toni 305 🇮🇹 ♋ ✌December 27, 2011
    Been here 10+ times
    The people who work here are very nice. This is such a welcome treat when traveling. You do not find this in large airports.
  • Jonathan H.
    Jonathan HosterMay 11, 2013
    Been here 50+ times
    Cafe Kubal, the best local coffee shop and cafe, is opening here Summer 2013! Check it out!
  • Jill Rachel E.
    Jill Rachel EvansJune 16, 2013
    Been here 25+ times
    Really nice new upgrade to the security area. There is a new priority security line as well!
  • Tiffany
    TiffanyFebruary 6, 2014
    Been here 5+ times
    SYR = nicest airport in the USA. They once called asking me to come immediately to catch the earlier flight because mine would be delayed...not the airline, the airport! Today - free twizzlers.
  • Michelle L.
    Michelle LeahMarch 11, 2012
    Very calm atmosphere here compared to other airports I've been to. Also dont need alot of time before flight to check in.. Def a plus!
  • Paul M.
    Paul MJuly 11, 2013
    Been here 5+ times
    Look for Cafe Kubal here, just inside central security screening. It's guaranteed to be the airport's best coffee and food.
  • Joe S.
    Joe SalomeMarch 1, 2012
    There are more TSA employees at this airport than people flying in and out. Get a frisk while your there and have some fun with it.
  • James E.
    James EstesJuly 24, 2011
    Free Wi-Fi! If you're really early for a flight, don't go through security, as there are couches outside of security where you can sleep.
  • Zachary W.
    Zachary WinnieDecember 30, 2012
    Don't forget your ice scrapper if you plan on parking in long-term parking outside in the winter!
  • Nani S.
    Nani SheatsAugust 1, 2013
    When my hotel shuttle never came and the hotel wouldn't answer phones, the airport staff comped a taxi so I wasn't stranded with 3 kids at 10:30 pm. Wonderful people!
  • Kris P.
    Kris PritchardFebruary 19, 2014
    Everything closes by midnight at least. Including rental car desks. Even when your flight land at 1am.
  • Jared K.
    Jared KruegerFebruary 14, 2013
    Been here 25+ times
    TSA people are insanely strict. Probably out of boredom and the want to feel important and effective at something. Pretty humorous and annoying.
  • Cameron G.
    They've done a good job adding some modern touches, but security can move a bit slow given how small it is.
  • Valerie
    ValerieMay 17, 2013
    Been here 25+ times
    Great improvements! Now only one tsa line and it is 4x as long as what it used to be. If you're not priority, be prepared to wait... And wait... And wait.
  • Linchi K.
    Linchi KwokMay 28, 2013
    Been here 10+ times
    Construction inside the terminal is completed (still going on for outside construction), but spare extra time (2 hours) for long lines. Used to be 1 hour and easy.
  • Melissa G.
    Melissa GreenMay 18, 2013
    Been here 25+ times
    Whoa! Major renovation. All security is in middle of airport now (as of mid May, 2013). Seems to be running relatively smoothly on a Saturday morning.
  • John R.
    Very easy to access. Small enough not to have to arrive too early. But always ensure you have enough time anyway for delays on the way.
  • Seth R.
    Seth RaperDecember 7, 2010
    Been here 10+ times
    I am proud of living in Syracuse but our airport is sooooo lacking! There's a game room with arcade games and literally 2 restaurants!
  • David G.
    David GrandinettiMarch 24, 2010
    Been here 5+ times
    SYR has the world's largest single blade snowplow. When a flight is delayed, it is *rarely* because of issues on our end. It's usually those amateurs down at EWR or PHL that can't handle a little snow
  • ROSA B.
    ROSA BEVINGTONJanuary 1, 2013
    The gateway cafe isn't bad food or price. The people could be more friendly though. I got a muffin and coffee for $5.
  • Brett A.
    Brett AfrickJanuary 2, 2011
    Been here 100+ times
    Hint... It snows in Syracuse. Park in the INDOOR parking. Its only $2 more per day. WELL worth it.
  • John R.
    John RiceDecember 16, 2011
    Been here 5+ times
    If Italian food is your thing check out Angottis on Burnet Ave or Cicero Country Pizza in Cicero
  • Jose R.
    Jose RiosNovember 30, 2013
    Not too many dining options. Be sure to plan accordingly so you don't waste your life here.
  • Anita P.
    Anita Prather HarvellMay 29, 2013
    Been here 5+ times
    New security check-in is in the center of the airport, not at each terminal anymore. Allow the standard 1 hour before departure or you'll be running to catch your flight.
  • Michael W.
    Michael WMarch 17, 2016
    Been here 100+ times
    Try to arrange transportation before you arrive. Taxis are outrageously expensive and one company has a monopoly at the airport!
  • Jason P.
    Jason PhippsOctober 19, 2013
    Been here 100+ times
    The new doors as you exit the A or B concourses. The ones that slow you down, trapping you in a tiny space while they decontaminate you (LOL) are *STUPID*!! >:^\
  • Nate L.
    Nate LundquistMay 29, 2013
    Been here 10+ times
    I got to the airport 20 minutes before boarding time and still had plenty of time. New security system worked great!!
  • Tim B.
    Tim BallFebruary 12, 2013
    You might as well just empty your entire carry-on onto the belt at the "security" checkpoint and cut out the middle man.
  • Brandon M.
    Brandon McNeilAugust 10, 2011
    Been here 5+ times
    Check out the sweet museum halfway down the building with a life sized model of a cockpit!
  • Autumn
    AutumnJuly 2, 2013
    Love all my freinds here but holy rain! Can't wait 2 c the sun again....bye cuse! Hello l.a.!
  • Molly
    MollyJune 15, 2013
    Been here 25+ times
    There are only 2 small hard benches for people waiting for arrivals. Don't get here early!
  • Nathan J.
    Nathan J.March 28, 2012
    Great flight service; this airport is really small, so flights are quick
  • Nathan B.
    Nathan BDecember 19, 2012
    Been here 25+ times
    Incase you're not sure where you've landed, there's a sign
  • Griffin C.
    Griffin ChaseMay 20, 2013
    Been here 10+ times
    New security line is much slower if you are used to the speed of the old jet blue line.. Will need extra time
  • Kai B.
    Kai BrinkerOctober 7, 2013
    Six people fit in the futuristic exit capsules. Don't hold everyone by waiting to go solo!
  • Jason P.
    Jason PhippsMay 24, 2013
    Been here 100+ times
    All security checkpoints are now in the middle of the airport. Newly remodeled!
  • Ela L.
    Ela LockeNovember 17, 2012
    Quick check in process, even during a holiday. Be ready to go outside to board your plane, though.
  • Jake T.
    Jake TruchelNovember 11, 2013
    Been here 5+ times
    Don't wear nice clothes. They'll soak up the lovely smell of fried food
  • Nando
    NandoJanuary 6, 2011
    Been here 10+ times
    Got stuck here once and was at the mercy of a paltry snack machine. Pack emergency snack just in case! Also, security had me take out my Nook from bag. JFK never saw this as an issue. Oh well...
  • Romanus P.
    Romanus PrabhuMay 4, 2013
    I'm lucky to be here in Sunny days
  • Allen R.
    Allen RMay 21, 2013
    Ticket counters are on the ground floor. It would be nice if they had at least one sign that said so.
  • Crystal
    CrystalJune 7, 2010
    Eat before you get here. Not a lot of food choices and everythig closes early. However, they do have vending machines and plenty of free outlets to charge your phone.
  • Sachin D.
    Sachin DJuly 11, 2013
    Been here 10+ times
    No good food choices. If you want a decent meal, eat before you come. Forget it if you're delayed. They renovated security, but only one person working during rush hour.
  • Carol Ann S.
    Carol Ann SchwartzNovember 10, 2013
    Free wifi, lots of outlets, lots of seating.
  • Brian W.
    Brian WoolseyJanuary 21, 2011
    Been here 25+ times
    Make sure you take your belt off and if you have a Nike running disc in your shoe take it out...the TSA here is perplexed by them...guess they don't exercise here.
  • Tony V.
    Tony VolturnoOctober 2, 2014
    Been here 5+ times
    Smaller two terminal airport. Don't need to get here hours early to check in thankfully.
  • Jody C.
    Jody ChanJune 7, 2012
    Looking for a quick snack? Look no further, the Chilli at Gateway Cafe will sure satisfy you!
  • Sarah R.
    Sarah RocheNovember 16, 2012
    Been here 10+ times
    Well, it's no Centro Transit Hub, but this airport gets you where you're going. Or rather, it gets you to the airport that will get you to where you are going.
  • Katie
    KatieMay 17, 2010
    Been here 5+ times
    Be sure to get something to eat before your evening flight. Restaurants close around 7pm. Any delay and you're out of luck!
  • Sarah S.
    Sarah SlivaSeptember 30, 2013
    Been here 5+ times
    Aww, why so much Hancock hate? New renovations look nice, and it's always nostalgic for me coming home....
  • Frank M.
    Frank MazzottiFebruary 8, 2013
    Been here 25+ times
    For some reason TSA is really after you if there is a CD in your bag.
  • The Rach™
    The Rach™August 30, 2012
    Been here 25+ times
    GET THE SAUSAGE, EGG & CHEESE ON A BAGEL! - Said nobody ever. No really, don't get it -_-
  • Lef C.
    Lef CarrollAugust 27, 2012
    Try using deodorant once in a while. Others will appreciate it
  • Lauren K.
    Lauren KentJune 1, 2010
    Been here 10+ times
    today's invented security issue: two granola bars in my bag "looked like a large bottle of liquid" and warranted a manual check.
  • Leslie C.
    Leslie CameronDecember 27, 2011
    Been here 50+ times
    The Gateway Cafe has a decent breakfast......croissant egg sandwiches and oatmeal....
  • Tania V.
    Tania VillalbaMay 8, 2011
    Really cute airport themed kids indoor playground on ground transportation level.
  • Brad S.
    Brad SlavinNovember 2, 2014
    Been here 5+ times
    Security has never taken me more than 20 minutes here. Nice and easy.
  • Nick C.
    Nick CiceroDecember 8, 2012
    Been here 25+ times
    One of the fastest security line times I have ever experienced.
  • Mark P.
    Mark PilipczukAugust 24, 2010
    Security is a breeze here compared to the cattle call I have to endure at IAD. Might have had to wait five minutes once. Need more choice from Dulles. United fares too high!
  • Brian L.
    Brian LucatchMay 31, 2012
    Been here 5+ times
    Delta Area .. I never show up more then an hour early .. super fast through security.
  • Caroline G.
    Caroline GoddenSeptember 30, 2011
    This place is small enough to get through security fast, so no need to be 3 hours early!
  • Bill M.
    Bill McKeeverJanuary 12, 2011
    Been here 50+ times
    Security is fast, I fly out of here ~20 times a year and never had a problem.
  • Leigh ~.
    Leigh ~:}¥{:~March 6, 2013
    Great people, very helpful & understanding!
  • Anastasia K.
    Anastasia KNovember 1, 2010
    the fact that there is free wifi here is awesome bit the lack of food options makes waiting and delayed flights pretty miserable.
  • Eric H.
    Eric HinmanJanuary 30, 2011
    Been here 50+ times
    You can fly to NYC for a little more than it costs to take a taxi from the airport to downtown Syracuse #makescompletesense #highprofitmargin
  • liz l.
    liz liddyJune 14, 2011
    Been here 100+ times
    Check out the terrific poems & artwork in the Syracuse Poster Projects!
  • Keni P.
    Keni PatelSeptember 27, 2013
    Easy airport but the restrooms are miles away from rest etc gates. ..
  • Jeff R.
    Jeff RubinJanuary 16, 2010
    Been here 10+ times
    Compared to larger airports you don't have to give yourself much time to check-in. If you are not checking bags you should only need to arrive 30-45 mins. before your flight
  • Melody E.
    Melody EwingAugust 30, 2010
    If you have anything remotely resembling ANYTHING that could be misconstrued as liquid or aerosol in your carry-on, put it in a Ziploc. They pilfered through my stuff for a bottle of Maalox TABLETS.
  • Chad J.
    Chad JenningsDecember 2, 2013
    TSA Precheck is like Christmas. Or the baby Jesus. It brings me joy.
  • Olga C.
    Olga CentenoAugust 17, 2014
    2 words: Free wifi. Thats all :)
  • Claire E.
    Claire EllenJune 13, 2013
    Been here 5+ times
    The constuction is done no need to show up more than an hour early
  • Boney M.
    Boney McGeeMay 11, 2012
    Get here more than an hour early. This TSA is a waste. Hey I guess all the missed flights make u money though
  • Paul S.
    Paul ScottApril 21, 2014
    Been here 5+ times
    No line at security on a Monday morning. Check in was really easy.
  • Kris
    KrisNovember 5, 2013
    Free wifi! Always a plus!
  • Mike J.
    Mike JonesMay 25, 2012
    Heading to Gate 15? Don't miss the hard right turn in the middle of security screening!
  • Syracuse University
    Syracuse UniversityJuly 26, 2014
    Whether you're coming from near or far, welcome to Syracuse!
  • Glenda W.
    Glenda WellsOctober 13, 2011
    Get here 15 mins than you planned if Delta. Super slow security.
  • Jon G.
    Jon GesickiJuly 4, 2011
    Fly out of BUF. It's nicer and has more flight options like Southwest.
  • Amol K.
    Amol KOctober 16, 2013
    They have TSA PreCheck in Terminal A! But still nothing to do once you get here.
  • Becky B.
    Becky BottrillMay 23, 2013
    Wow! It doesn't look like a third world country's airport anymore!
  • Ed C.
    Ed CoombsMay 2, 2016
    Been here 5+ times
    Nice small airport to fly from
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