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Terminal 2 - The Queen's Terminal

Airport Terminal
Hounslow
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  • Tom H.
    "great facilities for Star Alliance Premiere members."(8 Tips)
    Hani E.
    "Clean new terminal."(5 Tips)
    Onur A.
    "Vat refunds is open 5 am and first check-in time is 4.40 am."(4 Tips)
    Aaron K.
    "International transfers on B gates takes time and walking."(3 Tips)
93 Tips and reviews
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  • star alliance
  • vat refund
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  • Stephen H.
    Stephen HanniganSeptember 24, 2017
    Slow arrivals process, no egates working. Took half as long to get out of the terminal as it did to fly from Lisbon
  • paul c.
    paul creaseSeptember 17, 2017
    Spacious and clean
  • Thorsten G.
    Thorsten G.September 13, 2017
    Free chilled water right after security
  • Maik T.
    Maik TAugust 2, 2017
    Long walks.
  • Zeynep Ozturk O.
    Zeynep Ozturk OzyerJuly 23, 2017
    Long walking! Always watch how long it will take to walk for your gate!
  • Paige H.
    Paige HunterApril 19, 2017
    Perhaps one of the most comfortable airport terminals in the world. Lots of shops and restaurants available before catching a flight.
  • Erdem K.
    Erdem K.April 17, 2017
    Amazing AirPort!
  • Ubershopper
    UbershopperApril 15, 2017
    Get to T2 in plenty of time for departure. The check-in area is a mess with no crowd control. You will be walking to your gate for more than half an hour to 45 mins at a fast pace.
  • Xiao Y.
    Xiao YuMarch 10, 2017
    What's not to love. The ultra fast and non stressful security, the reasonably fast VAT refund, the nice staff that doesn't have TSA's power tripping bloodthirst.
  • Rickard J.
    Rickard JonssonJanuary 29, 2017
    Been here 10+ times
    A good and modern terminal with a good selection of restaurants and shopping. B Gates are a good 15 minute walk from the central area
  • Luci d.
    Luci deLonJanuary 27, 2017
    Been here 10+ times
    Really nice design, simple, no complications
  • just m.
    just meDecember 24, 2016
    Everyone is so unfriendly here
  • Çiğdem B.
    Çiğdem BiçerDecember 12, 2016
    Systematic, very fast and every thing to be thought of
  • Lina K.
    Lina KastritiNovember 14, 2016
    Food , shops all perfectly placed within the most elegant terminal you ve ever seen!
  • Mark A.
    Mark AshworthOctober 22, 2016
    I like the 24 hour Costa here. Great place for a snooze before your flight.
  • Steve R.
    Steve RudlandOctober 1, 2016
    Been here 25+ times
    Perfectionist Cafe
  • businessBoris
    businessBorisSeptember 19, 2016
    What's good here? The exit.
  • Natalia P.
    Natalia PapakyriazisSeptember 15, 2016
    Much better than it used to be. Many food options.
  • Lef G.
    Lef GermenlisAugust 28, 2016
    Really good and easy to navigate, I love this airport
  • Sharon C.
    Sharon ComminsAugust 21, 2016
    Been here 5+ times
    Free wifi! Long walk from gates in far part of terminal. Badly designed car drop off for when it's raining.
  • Levent E.
    Levent ErtogluAugust 14, 2016
    Convenient self checkin kiosks and passport controls. Variety of restaurants and shops including Hamleys and London Pride
  • Krzysztof L.
    Krzysztof L.August 13, 2016
    Rich terminal.plenty of shops, restaurant and lounges... I like it!
  • Richard P.
    Richard PeatAugust 6, 2016
    Improvement over the old terminal 2, but is still what you'd expect from an exceptionally busy and crowded airport terminal.
  • James S.
    James StewartJuly 28, 2016
    Been here 25+ times
    Priority Pass lounge is hidden away by the re-check in terminals underneath security.
  • Mike A.
    Mike AnthonyJuly 19, 2016
    Been here 5+ times
    Good shopping and food - nice!
  • Onur A.
    Onur AvcıJuly 12, 2016
    Vat refunds is open 5 am and first check-in time is 4.40 am.
  • Cheen T.
    Cheen The CuriousJune 21, 2016
    Claiming VAT refunds. As you face the checkin counters, it's all the way on the extreme left, after counter A19. It's obscure, so ask around if you have to. Expect to spend about 10-15mins queuing up
  • Rob H.
    Rob HavasyJune 11, 2016
    Nice place to depart but arrivals immigration can vary from a few minutes to two or more hours. Bring a book just in case.
  • Cheen T.
    Cheen The CuriousJune 8, 2016
    Local unlimited mobile data plan. Plenty of £1 SIM cards @ WH Smith as u exit Customs. For unlimited data, I was recommended THREE. For £25, activate all-u-can-eat data add-on (30 days)
  • Alexandre C.
    Alexandre CurielApril 14, 2016
    Mostly served by Star Alliance airlines (SAS, Lufthansa, Aegan, LOT.....)
  • Dave G.
    Dave GlassFebruary 18, 2016
    Very nice and modern.
  • Hani E.
    Hani EFebruary 12, 2016
    Clean new terminal. Really easy to get around. Can't complain.
  • Chetan
    ChetanJanuary 25, 2016
    Airport is massive. Wanted to visit entire terminal. Bloody luggage :( browse through all duty Free shops. Amazing
  • Xin R.
    Xin RogoJanuary 15, 2016
    Been here 5+ times
    Leave 20mins to walk from your tube/Heathrow express to the terminal check I'm desks if you skip the elevators. It takes faster to get to Heathrow from Paddington..who designs these God only knows.
  • Mark I.
    Mark IronManRecordsDecember 18, 2015
    If your vehicle is over 3m high you need a permit for £25.87 to pick up passengers. Go to the West Ramp bus park.Back through tunnel from terminal 2 then first left, up ramp round to right. Nonsense
  • Ellis P.
    Ellis PaulNovember 2, 2015
    Bad news: there are very few USB charging ports hidden randomly between seats in this ultra-modern airport. Good news: most of them are broken already so you're not missing out if you can't spot them.
  • Aaron K.
    Aaron KohnOctober 17, 2015
    Been here 5+ times
    International transfers on B gates takes time and walking.
  • Aaron K.
    Aaron KohnOctober 17, 2015
    Been here 5+ times
    Fast Track for Star Alliance Gold. All Star Alliance gates in one terminal.
  • Maggie M.
    Maggie MacGAugust 18, 2015
    Great remodeled terminal for international arrivals.
  • James S.
    James StewartAugust 9, 2015
    Been here 25+ times
    Don't forget that oversize baggage comes to other carousels. There's a sign on the regular carousel saying where else to look.
  • Tom H.
    Tom HalleranJuly 17, 2015
    There is very little near the B gates. Unless you are going to one of the lounges, you're best staying by A with all the shops and restaurants.
  • Tom H.
    Tom HalleranJuly 17, 2015
    Very new, nice restaurants, great facilities for Star Alliance Premiere members.
  • Edelyn
    EdelynJune 29, 2015
    Been here 10+ times
    Economy class passengers need to check in, print luggage tag and boarding pass using self check in machine, then proceed to baggage drop. Efficient but lots of people were confused causing long queue
  • Ilias C.
    Ilias ChantzakosMay 17, 2015
    This new terminal is of course clean and modern, and a huge convenience for Star Alliance travelers.
  • Benjamin 🚀
    Benjamin 🚀April 19, 2015
    Lots of shops and restaurants...like a mini T5! Make sure you do your VAT refund paperwork before coming to the airport so you can skip the long que before security and do it on the other side 😄🇬🇧
  • Eren Ö.
    Eren ÖZTÜRKApril 13, 2015
    Been here 10+ times
    Like a shopping mall.
  • Maria T.
    Maria TelloApril 12, 2015
    Few places to eat
  • David B.
    David BeaucheminApril 7, 2015
    Fast and courteous border clearance. New terminal.
  • Matthew G.
    Matthew GuestApril 6, 2015
    New, but brutally inefficient check in and bag drop make this the worst of Heathrow's terminals
  • Bhan L.
    Bhan LamApril 6, 2015
    Singapore Airlines operates from this terminal. Check-in counters at A section on departures level.
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