The Ritz-Carlton

The Ritz-Carlton

Hotel, Cocktail Bar, and Hotel Pool
Retorno del Rey No. 36, 77500 Cancún, Quintana Roo
Credit Cards:
Yes (incl. American Express & MasterCard)

Our concierges are chosen with care. It goes without saying that they have impeccable local insight, flawless access and incomparable contacts. But more importantly they have a finely tuned radar for the little things that can mean so much when you are visiting a place for the firs... (See all)

9.1/10

Based on 391 votes

Lots of people like this place

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43 Tips

People talk about:

  • "Do the tasting menu at Fantino. You won't be disappointed!" (3 tips)
  • "... are great and the kids Mickey Mouse cake is a perfect adult treat if you just..." (1 tip)
  • "Planning a romantic dinner for two? Our Casistas provide a perfect location..." (1 tip)
  • The Ritz-Carlton

    Planning a romantic dinner for two? Our Casistas provide a perfect location for a memorable dinner on the beach.

    The Ritz-Carlton · January 13
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  • Alex Z.

    Best service in Cancun! Every detail is perfect.

    Alex Z. · February 21, 2012
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  • Kristopher C.

    The club concierge staff made every moment special. You MUST dine at Fantino at least once during your stay. Fantastic.

    Kristopher C. · January 2, 2011
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  • Burcin

    Highly recommending to stay at the Club Level (8th&9th floors).. 5 courses w/ drinks throughout the day, definety worth the money. Overall, very impressed w/ Ritz Carlton Cancun!

    Burcin · May 25, 2013
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  • Daria S.

    Everything and everyone make u smile and think that life is cool!)

    Daria S. · January 17, 2013
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  • Daria S.

    Really want to be back!

    Daria S. · January 17, 2013
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  • Alex Z.

    The club concierge staff made every moment special. You MUST dine at Fantino at least once during your stay. Fantastic.

    Alex Z. · February 21, 2012
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  • Andrew S.

    Do the tasting menu at Fantino. You won't be disappointed!

    Andrew S. · August 13, 2011
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  • Ross A.

    Move up to the 8th floor & get Club Lounge access - totally worth it!

    Ross A. · July 16, 2011
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  • Renee P.

    The pizzas are great and the kids Mickey Mouse cake is a perfect adult treat if you just want a little dessert.

    Renee P. · August 18, 2010
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  • Renee P.

    Best service in Cancun! Every detail is perfect.

    Renee P. · August 18, 2010
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  • Mike K.

    Beautiful hotel, warm and gracious service

    Mike K. · January 7
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  • Alan N.

    On the positive side, the f&b staff were exceptionally friendly and delivered excellent service. Breakfast provides a breadth of choice and sets you up for the day

    Alan N. · November 4, 2013
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  • Alan N.

    A little disappointed with internal communications - requests were not carried out and had to be repeatedly followed up. Plus the small things were repeatedly missed i.e. Complimentary newspaper etc

    Alan N. · November 4, 2013
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  • Darryl V.

    Must stay on the club floor, the service is excellent

    Darryl V. · August 1, 2013
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  • Sharon @.

    Blown away by the service, attention to detail - and Club is amazing!!

    Sharon @. · April 26, 2013
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  • Daria S.

    The best hotel ever I've been to. Everything is really wonderful!

    Daria S. · January 17, 2013
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  • Francisca S.

    Outstanding services welcoming you every minute. Lovely time to stay here as always

    Francisca S. · July 19, 2012
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  • lark

    You've arrived! Time to relax and get a good night's sleep. Check out these sleep tips from LARK by clicking on the link to help you get extra relaxed Read more

    lark · June 23, 2012
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  • Alex Z.

    Try to get access to the beach (without beeing guest o'course) which they are required to allow by Mexican law. It's an important place for sea turtles.

    Alex Z. · February 21, 2012
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  • Alex Z.

    One of the greatest places to stay inn, ask for Beach Dinner... with fire torches and excellent menu!!!!

    Alex Z. · February 21, 2012
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  • Alex Z.

    Good place

    Alex Z. · February 21, 2012
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  • Victor C.

    It is trurly appriciated to have come to a location where the profession of Hotelier lives on. The staff is the most impressive aspect of our stay this far. From the driver to the bellman all pros.

    Victor C. · February 14, 2012
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  • Nicole N.

    Dinner at Fantino is a must! Also try and get the casitas one night - the private dining is outstanding!

    Nicole N. · December 30, 2011
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  • Ross A.

    Rent a beach villa (cabana) for the day ($125). The price for the service and the shade is worth it! Includes a fruit bowl, 2 water & corn chips with guacamole and salsa.

    Ross A. · July 22, 2011
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  • Ross A.

    Try a Carreta during evening cocktails - tequila, lime juice & dark beer. Better than it sounds!

    Ross A. · July 16, 2011
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  • Ross A.

    Hotel WiFi reaches the beach villas.

    Ross A. · July 16, 2011
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  • Marko G.

    One of the greatest places to stay inn, ask for Beach Dinner... with fire torches and excellent menu!!!!

    Marko G. · February 26, 2011
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  • Dayana O.

    Excelente la atención. Aunque estén full no dejan de ser atentos. Love it.

    Dayana O. · November 2, 2011
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  • Poncho L.

    Cuidado con los cargos extras ya que si te descuidas "te la super dejan caer"

    Poncho L. · June 30, 2010
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  • alma_poa

    Una experiencia inolvidable, realmente te sientes como en tu casa. El personal del executive floor & concierge es sensacional!

    alma_poa · June 21, 2013
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  • Travel+Leisure México

    Este Ritz-Carlton (único de la cadena en México) fue elegido por nuestros lectores como uno de Los 250 Mejores Hoteles del Mundo (edición ene-feb 2012). Read more

    Travel+Leisure México · January 6, 2012
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  • Abraham C.

    No tiene internet gratuito, un hotel de lujo con servicios a medias

    Abraham C. · March 16
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  • Mexicomania C.

    Самый лучший!

    Mexicomania C. · November 2, 2013
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  • Mexicomania C.

    Самый лучший отель Канкуна, сервис на самом высоком уровне

    Mexicomania C. · September 28, 2013
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  • Jky B.

    Un increíble hotel. Las instalaciones y la atención son lo máximo.

    Jky B. · April 8, 2013
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  • Coach Alejandro 3.

    Mejora tu técnica de Tennis, acércate al coach Alejandro Pascacio F. Cel. 998 212 8044

    Coach Alejandro 3. · February 5, 2013
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  • Jorge A.

    todo muy bien, el servicio del valet un poco mediocre pero todo lo demas muy bien, albercas calefactadas y playa muy agusto, cuartos amplios y comodos y en si todo el hotel muy bien ambientado...

    Jorge A. · October 21, 2012
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  • Rouge F.

    Un poco cansado el hotel, a comparación con el de SoBe

    Rouge F. · February 26, 2012
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  • Jesus M.

    En junta con el jefe

    Jesus M. · January 19, 2012
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  • Juan C.

    Bien pinche caro. No rifa. Unos tacos y un motel con canales alegres mas chido

    Juan C. · September 30, 2011
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  • Poncho L.

    Cuidado con todos los cargos extras porque si te descuidas te super atoran con lo que pueda.

    Poncho L. · June 30, 2010
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  • Poncho L.

    Cuidado cada mojito cuesta 200 pesos si te descuidas te puede llegar un cuenton loco.

    Poncho L. · June 26, 2010
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