The Ritz-Carlton

The Ritz-Carlton, San Juan

Hotel and Surf Spot
6961 Ave of the Governors (at Calle Violeta), Carolina 00979, Puerto Rico
Credit Cards:
Yes (incl. American Express)

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9.1/10

Based on 181 votes

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  • What you need to know
    Aaron W.
    "Orlando in the Lobby Bar is the best bartender, period."(7 Tips)
    Ryan B.
    "then hit up the Lobby Bar for a liquid dessert mixed by Orlando."(3 Tips)
    Anthony R.
    "BLT Steak has 50% off all wines from 5-7pm!"(2 Tips)
    Christa M.
    "Pablo is by far the best host Poolside!"(4 Tips)
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71 tips and reviews.

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  • orlando
  • swimming pool
  • lobby bar
  • blt steak
  • cocktails
  • wine
  • scenic views
  • breakfast food
  • blood orange sorbet
  • chicken fingers
  • truffle fries
  • tours
  • gardens
  • fish tacos
  • barbecue
  • books
  • staff
  • hotel
  • corn
  • beach
  • Karl S.

    alix has been here

    Karl Schaffer · November 13, 2015
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  • Mixmasterbrown

    Beautiful scenery. Cordial staff. Clean hotel. I will be back

    Mixmasterbrown · November 1, 2015
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  • Sandy S.

    "Ritz Kids Check-In"

    Sandy So · August 20, 2015
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  • Karl W.

    Swanky casino with an elegant bar.

    Karl With A "K" · May 19, 2015
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  • The Ritz-Carlton

    A walk around our property will reveal many of the native plants that can be found throughout Puerto Rico.

    The Ritz-Carlton · May 18, 2015
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  • Jiro S.

    I was generally underwhelmed by my room, although the pool area was nice and the ground floor walk-out rooms by the pool looked like the best way to go.

    Jiro Soriano · April 3, 2015
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  • L S.

    Terrible hotel, service was poor and for the money go somewhere else.

    L S · January 5, 2015
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  • Madhura I.

    Ritz- Luxury at its best! Warm and friendly staff..

    Madhura Inamdar · November 28, 2014
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  • bruce s.

    Pool and gardens look great

    bruce s · October 31, 2014
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  • The Ritz-Carlton

    Take a self-guided tour around the property to enjoy our mélange of art pieces, like the stone lion fountain in the entrance which was brought over from Europe piece by piece.

    The Ritz-Carlton · September 10, 2014
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  • John K.

    Very welcoming, professional as always. Nice mimosa upon arrival. Rooms are a bit small, but for more $ you can get better ones. Lots a good local fare nearby. Ritz always goes out of the way!

    John Kennedy · August 17, 2014
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  • Simon R.

    Food is terrible - dry beef patty without sauce for $30 at Mares. Useless cocktails - very poorly made -$20 each (incl, taxes + tips). Nauseating

    Simon Rasin · July 10, 2014
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  • Andrew T.

    Chicken tenders with truffle fries at the beach! And the Ritz Coladas!!

    Andrew T · March 3, 2014
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  • Michael D.

    This was our second time at this property and it was amazing. The staff was exceptional, especially Diana in the lobby lounge she was sweet and thoughtful. Looking forward to our next trip there.

    Michael Dutzer · January 12, 2014
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  • Camille B.

    Food is outstanding. Service should've been better...very slow. BBQ corn was great and get the blood orange sorbet it excellent!

    Camille B · November 3, 2013
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  • Long Mei R.

    Excellent hotel. Really nIce gym, steam room and beach.

    Long Mei Ren · October 20, 2013
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  • Joe C.

    Service is pr is kinda laid back.not much attention to small details.

    Joe Ciorra · October 15, 2013
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  • Erin M.

    You come to Puerto Rico because it's Puerto Rico. You come back because of the Ritz!

    Erin Messel · October 8, 2013
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  • Julio L.

    Without a doubt one of the best hotels in San Juan Puerto Rico.

    Julio Lucas · August 5, 2013
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  • Sultanov M.

    Lovely place!

    Sultanov Maskari · August 3, 2013
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  • Emelisa P.

    Great guest service. Drinks made to perfection. Good view of the pool & ocean. No microwave or fridge. Has a mini bar fridge. Soft pillows & beds. Great housekeeping. Casino has 1 Blackjack $10 table.

    Emelisa Perez · July 20, 2013
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  • Dannie P.

    Orlando is also known for his mojito.

    Dannie Pizarro · July 6, 2013
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  • Chris A.

    Most helpful and friendliest Ritz staff ever. Pool food is also very good, not typical beach grub but solid choices from Fish Tacos to delicious Quesadillas-great place to stay!

    Chris Anthony · June 11, 2013
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  • Luquillo T.

    @ With The #1 Reputable and Discount Taxi service in Puerto Rico! Google: "Luquillo TAXI" and check our trip advisor reviews under "Luquillo TAXI" or "Shawn Herrera"E-MAIL ~ luquillotaxi@gmail.com

    Luquillo Taxi · January 20, 2013
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  • Gokul V.

    The lobby lounge is awesome with a good selection of food.

    Gokul Venkatesan · December 29, 2012
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  • Scott B.

    Real gingerbread houses in the lobby. I ate some of the roofs

    Scott B · December 27, 2012
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  • Minnie

    maybe the most friendly service of Ritz chains, but not so sure about the quality for the Ritz. overall experience: not five star one.

    Minnie · December 21, 2012
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  • Luis M.

    GOOD PLACE TO BE RELAXED!

    Luis Maldonado · December 6, 2012
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  • "P.R.Tours" P.

    This place is next to the airport with its own beach 5 stars..

    "P.R.Tours" PuertoRicoFunTours · November 20, 2012
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  • Evan F.

    Ask Orlando at the lobby bar for his newest creation. In a pinch, his mojitos are literally legendary.

    Evan Feist · September 30, 2012
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  • aMerryPrankster

    If you aren't a guest of the hotel, they will not hold your luggage. Loophole: doorman said if you sign up for a casino members reward card (for free), they can hold your bags.

    aMerryPrankster · August 22, 2012
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  • Frank B.

    Orlando dropping RUM knowledge!

    Frank Brown · July 27, 2012
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  • Nancy D.

    Nice lobby lounge but drinks quite expensive... Really enjoyed dinner at Los Platos nearby...reasonable, delicious and fun!

    Nancy Dingle · July 12, 2012
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  • Jay M.

    The beach walk to the right of the resort is longer and nicer than the left.

    Jay Mandel · June 6, 2012
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  • Jay M.

    Walk to Walgreens. 5 mins to right. Stock up on beer and breakfast. You can fit 1/2 gal milk and and one can of beer in the honor bar fridge in your room if you rearrange!

    Jay Mandel · June 6, 2012
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  • Lisa

    Walking in to a Champagne welcome assures you the beginning of a wonderful stay. The jr.suites are lovely

    Lisa · June 5, 2012
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  • Levi S.

    Great hotel, becuse its just a 5 minute walk to the Chabad Jewish Center!

    Levi Stein · May 16, 2012
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  • Shalin P.

    Happy hour is half off drinks but half off liquor amount too :(

    Shalin Patel · May 13, 2012
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  • Jim B.

    Excellent Hotel in PR

    Jim Banister · March 20, 2012
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  • Anthony R.

    BLT Steak has 50% off all wines from 5-7pm!

    Anthony Rallo · March 9, 2012
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  • Anthony R.

    Instead of mediocre room service, order from Il Mulino 'to-go', pick up and have them bring up plates and silverware! The menu is on Ritzcarlton.com

    Anthony Rallo · March 4, 2012
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  • Adam B.

    No bag check at casino. They may turn you away.

    Adam Baritot · February 17, 2012
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  • Ryan B.

    Have dinner at BLT Steak and if you like spice get the jalapeño mashed potatoes. then hit up the Lobby Bar for a liquid dessert mixed by Orlando.

    Ryan Biancofiori · October 16, 2011
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  • Alissa K.

    Overpriced drinks and lots of construction going on! Pass this one up...

    Alissa K · October 8, 2011
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  • Emmanuel O.

    Asome Place

    Emmanuel Ortiz · October 3, 2011
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  • Emmanuel O.

    Nice Place To Be Whit Family

    Emmanuel Ortiz · October 3, 2011
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  • Kelly E.

    The pavilions are lovely for great all day service and personal space. #4 gets the best sun all day.

    Kelly Eaton · July 18, 2011
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  • Queena K.

    The nicest hotel staff you will ever meet. They took care of ALL our questions about the city, places to go, booking for tours, good restaurants to try out, etc. Highly recommended!

    Queena Kou · June 29, 2011
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  • Victor F.

    Steak Wrap at the pool bar.MmmMmm

    Victor Feliz · June 27, 2011
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  • Rodney T.

    Club Level has great food, but the deserts are the best - and don't miss the cocktail hour!

    Rodney Trice · June 9, 2011
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