The Ritz-Carlton

The Ritz-Carlton, San Juan

Hotel and Surf Spot
Carolina
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9.0/10
221
ratings
  • Aaron W.
    "Orlando in the Lobby Bar is the best bartender, period."(7 Tips)
    Ryan B.
    "then hit up the Lobby Bar for a liquid dessert mixed by Orlando."(3 Tips)
    Anthony R.
    "BLT Steak has 50% off all wines from 5-7pm!"(2 Tips)
    Christa M.
    "Pablo is by far the best host Poolside!"(4 Tips)
76 Tips and reviews
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  • Chrishon M.
    This is not a Ritz-Carlton. It's a Courtyard Marriott that charges Ritz prices. The facilities and services are just not on par with the standards at other Ritz-Carlton hotels.
  • Zac N.
    Zac N2 weeks ago
    Get free drinks while gambling, food too
  • The Ritz-Carlton
    At Ocean Bar and Grill our chef honors traditions of cocina criolla by serving medleys of seafood in cast-iron pots. Mixtures of spices and seafood awaken your senses as you take in the ocean view.
  • The Ritz-Carlton
    While snorkeling the warm waters off the coast of The Ritz-Carlton, San Juan, keep an eye out for turtles as they glide under the ocean’s surface.
    Upvoted May 28
  • The Ritz-Carlton
    Plan a fishing excursion at The Ritz-Carlton, San Juan an hour before sunrise to watch the sky come to life as the sun rises over the Caribbean waters.
  • Valarie M.
    meh...wasn't impressed...
  • Karl S.
    Karl SchafferNovember 13, 2015
    alix has been here
  • Mixmasterbrown
    MixmasterbrownNovember 1, 2015
    Beautiful scenery. Cordial staff. Clean hotel. I will be back
  • Sandy S.
    Sandy SoAugust 20, 2015
    "Ritz Kids Check-In"
  • Karl W.
    Karl With A "K"May 19, 2015
    Swanky casino with an elegant bar.
  • The Ritz-Carlton
    The Ritz-CarltonMay 18, 2015
    A walk around our property will reveal many of the native plants that can be found throughout Puerto Rico.
  • Jiro S.
    Jiro SorianoApril 3, 2015
    I was generally underwhelmed by my room, although the pool area was nice and the ground floor walk-out rooms by the pool looked like the best way to go.
  • L S.
    L SJanuary 5, 2015
    Terrible hotel, service was poor and for the money go somewhere else.
  • Madhura I.
    Madhura InamdarNovember 28, 2014
    Ritz- Luxury at its best! Warm and friendly staff..
  • bruce s.
    bruce sOctober 31, 2014
    Pool and gardens look great
  • The Ritz-Carlton
    The Ritz-CarltonSeptember 10, 2014
    Take a self-guided tour around the property to enjoy our mélange of art pieces, like the stone lion fountain in the entrance which was brought over from Europe piece by piece.
  • John K.
    John KennedyAugust 17, 2014
    Very welcoming, professional as always. Nice mimosa upon arrival. Rooms are a bit small, but for more $ you can get better ones. Lots a good local fare nearby. Ritz always goes out of the way!
  • Simon R.
    Simon RasinJuly 10, 2014
    Food is terrible - dry beef patty without sauce for $30 at Mares. Useless cocktails - very poorly made -$20 each (incl, taxes + tips). Nauseating
  • Andrew T.
    Andrew TMarch 3, 2014
    Chicken tenders with truffle fries at the beach! And the Ritz Coladas!!
  • Michael D.
    Michael DutzerJanuary 12, 2014
    This was our second time at this property and it was amazing. The staff was exceptional, especially Diana in the lobby lounge she was sweet and thoughtful. Looking forward to our next trip there.
  • Camille B.
    Camille BNovember 3, 2013
    Food is outstanding. Service should've been better...very slow. BBQ corn was great and get the blood orange sorbet it excellent!
  • Long Mei R.
    Long Mei RenOctober 20, 2013
    Excellent hotel. Really nIce gym, steam room and beach.
  • Joe C.
    Joe CiorraOctober 15, 2013
    Service is pr is kinda laid back.not much attention to small details.
  • Erin M.
    Erin MesselOctober 8, 2013
    You come to Puerto Rico because it's Puerto Rico. You come back because of the Ritz!
  • Julio L.
    Julio LucasAugust 5, 2013
    Without a doubt one of the best hotels in San Juan Puerto Rico.
  • Sultanov M.
    Sultanov MaskariAugust 3, 2013
    Lovely place!
  • Emelisa P.
    Emelisa PerezJuly 20, 2013
    Great guest service. Drinks made to perfection. Good view of the pool & ocean. No microwave or fridge. Has a mini bar fridge. Soft pillows & beds. Great housekeeping. Casino has 1 Blackjack $10 table.
  • Dannie P.
    Dannie PizarroJuly 6, 2013
    Orlando is also known for his mojito.
  • Chris A.
    Chris AnthonyJune 11, 2013
    Most helpful and friendliest Ritz staff ever. Pool food is also very good, not typical beach grub but solid choices from Fish Tacos to delicious Quesadillas-great place to stay!
  • Luquillo T.
    Luquillo TaxiJanuary 20, 2013
    @ With The #1 Reputable and Discount Taxi service in Puerto Rico! Google: "Luquillo TAXI" and check our trip advisor reviews under "Luquillo TAXI" or "Shawn Herrera"E-MAIL ~ luquillotaxi@gmail.com
  • Gokul V.
    Gokul VenkatesanDecember 29, 2012
    The lobby lounge is awesome with a good selection of food.
  • Scott B.
    Scott BDecember 27, 2012
    Real gingerbread houses in the lobby. I ate some of the roofs
  • Minnie
    MinnieDecember 21, 2012
    maybe the most friendly service of Ritz chains, but not so sure about the quality for the Ritz. overall experience: not five star one.
  • Luis M.
    Luis MaldonadoDecember 6, 2012
    GOOD PLACE TO BE RELAXED!
  • PR FUN TOURS P.
    This place is next to the airport with its own beach 5 stars..
  • Evan F.
    Evan FeistSeptember 30, 2012
    Ask Orlando at the lobby bar for his newest creation. In a pinch, his mojitos are literally legendary.
  • aMerryPrankster
    aMerryPranksterAugust 22, 2012
    If you aren't a guest of the hotel, they will not hold your luggage. Loophole: doorman said if you sign up for a casino members reward card (for free), they can hold your bags.
  • Frank B.
    Frank BrownJuly 27, 2012
    Orlando dropping RUM knowledge!
  • Nancy D.
    Nancy DingleJuly 12, 2012
    Nice lobby lounge but drinks quite expensive... Really enjoyed dinner at Los Platos nearby...reasonable, delicious and fun!
  • Jay M.
    Jay MandelJune 6, 2012
    The beach walk to the right of the resort is longer and nicer than the left.
  • Jay M.
    Jay MandelJune 6, 2012
    Walk to Walgreens. 5 mins to right. Stock up on beer and breakfast. You can fit 1/2 gal milk and and one can of beer in the honor bar fridge in your room if you rearrange!
  • Lisa
    LisaJune 5, 2012
    Walking in to a Champagne welcome assures you the beginning of a wonderful stay. The jr.suites are lovely
  • Levi S.
    Levi SteinMay 16, 2012
    Great hotel, becuse its just a 5 minute walk to the Chabad Jewish Center!
  • Shalin P.
    Shalin PatelMay 13, 2012
    Happy hour is half off drinks but half off liquor amount too :(
  • Jim B.
    Jim BanisterMarch 20, 2012
    Excellent Hotel in PR
  • Anthony R.
    Anthony RalloMarch 9, 2012
    BLT Steak has 50% off all wines from 5-7pm!
  • Anthony R.
    Anthony RalloMarch 4, 2012
    Instead of mediocre room service, order from Il Mulino 'to-go', pick up and have them bring up plates and silverware! The menu is on Ritzcarlton.com
  • Adam B.
    Adam BaritotFebruary 17, 2012
    No bag check at casino. They may turn you away.
  • DAVBARR
    DAVBARRJanuary 26, 2015
    Sufriendo en puerto rico
  • Wellington Bryant Bosswell M.
    Todo.........!
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