The Ritz-Carlton

The Ritz-Carlton, San Juan

Hotel, Resort, and Meeting Room
  • Golly T.
    "I agree -- Orlando is the best bartender!"(7 Tips)
    Ryan B.
    "then hit up the Lobby Bar for a liquid dessert mixed by Orlando."(3 Tips)
    Anthony R.
    "BLT Steak has 50% off all wines from 5-7pm!"(2 Tips)
    Christa M.
    "Pablo is by far the best host Poolside!"(4 Tips)
79 Tips and reviews
  • orlando
  • swimming pool
  • cocktails
  • blt steak
  • lobby bar
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  • Luquillo T.
    Luquillo TaxiAugust 10
    Been here 10+ times
    This Luxury #LuquilloTaxi is your best option when staying on the East Coast of Puerto Rico! With direct service to the St Regis, Rio Mar & El Conquistador we have the BEST RATES & SERVICE
  • Megan L.
    Megan LecasAugust 5
    The Sushi is wonderful -- recommend the "crazy dragon" very yummy!!
  • The Ritz-Carlton
    The Ritz-CarltonSeptember 20, 2016
    Our mixologists at Ocean Bar & Grill recommend combining 2 famous cocktails to make your own Mojito Colada. Blend rum, cream of coconut, citrus juices, mint and top it off with a fresh pineapple slice
  • Chrishon M.
    Chrishon McManusAugust 20, 2016
    This is not a Ritz-Carlton. It's a Courtyard Marriott that charges Ritz prices. The facilities and services are just not on par with the standards at other Ritz-Carlton hotels.
  • Zac N.
    Zac NAugust 9, 2016
    Been here 5+ times
    Get free drinks while gambling, food too
  • The Ritz-Carlton
    The Ritz-CarltonJuly 12, 2016
    At Ocean Bar and Grill our chef honors traditions of cocina criolla by serving medleys of seafood in cast-iron pots. Mixtures of spices and seafood awaken your senses as you take in the ocean view.
  • The Ritz-Carlton
    The Ritz-CarltonMay 24, 2016
    While snorkeling the warm waters off the coast of The Ritz-Carlton, San Juan, keep an eye out for turtles as they glide under the ocean’s surface.
  • The Ritz-Carlton
    The Ritz-CarltonMarch 28, 2016
    Plan a fishing excursion at The Ritz-Carlton, San Juan an hour before sunrise to watch the sky come to life as the sun rises over the Caribbean waters.
  • Valarie M.
    Valarie McCubbinsFebruary 29, 2016
    meh...wasn't impressed...
  • Karl S.
    Karl SchafferNovember 13, 2015
    alix has been here
  • Mixmasterbrown
    MixmasterbrownNovember 1, 2015
    Beautiful scenery. Cordial staff. Clean hotel. I will be back
  • Sandy S.
    Sandy SoAugust 20, 2015
    Been here 5+ times
    "Ritz Kids Check-In"
  • Karl W.
    Karl With A "K"May 19, 2015
    Swanky casino with an elegant bar.
  • The Ritz-Carlton
    The Ritz-CarltonMay 18, 2015
    A walk around our property will reveal many of the native plants that can be found throughout Puerto Rico.
  • Jiro S.
    Jiro SorianoApril 3, 2015
    I was generally underwhelmed by my room, although the pool area was nice and the ground floor walk-out rooms by the pool looked like the best way to go.
  • L S.
    L SJanuary 5, 2015
    Terrible hotel, service was poor and for the money go somewhere else.
  • Madhura I.
    Madhura InamdarNovember 28, 2014
    Ritz- Luxury at its best! Warm and friendly staff..
  • bruce s.
    bruce sOctober 31, 2014
    Pool and gardens look great
  • The Ritz-Carlton
    The Ritz-CarltonSeptember 10, 2014
    Take a self-guided tour around the property to enjoy our mélange of art pieces, like the stone lion fountain in the entrance which was brought over from Europe piece by piece.
  • John K.
    John KennedyAugust 17, 2014
    Very welcoming, professional as always. Nice mimosa upon arrival. Rooms are a bit small, but for more $ you can get better ones. Lots a good local fare nearby. Ritz always goes out of the way!
  • Simon R.
    Simon RasinJuly 10, 2014
    Food is terrible - dry beef patty without sauce for $30 at Mares. Useless cocktails - very poorly made -$20 each (incl, taxes + tips). Nauseating
  • Andrew T.
    Andrew TMarch 3, 2014
    Chicken tenders with truffle fries at the beach! And the Ritz Coladas!!
  • Michael D.
    Michael DutzerJanuary 12, 2014
    This was our second time at this property and it was amazing. The staff was exceptional, especially Diana in the lobby lounge she was sweet and thoughtful. Looking forward to our next trip there.
  • Camille B.
    Camille BNovember 3, 2013
    Food is outstanding. Service should've been better...very slow. BBQ corn was great and get the blood orange sorbet it excellent!
  • Joe C.
    Joe CiorraOctober 15, 2013
    Service is pr is kinda laid back.not much attention to small details.
  • Erin M.
    Erin MesselOctober 8, 2013
    Been here 10+ times
    You come to Puerto Rico because it's Puerto Rico. You come back because of the Ritz!
  • Julio L.
    Julio LucasAugust 5, 2013
    Without a doubt one of the best hotels in San Juan Puerto Rico.
  • Sultanov M.
    Sultanov MaskariAugust 3, 2013
    Lovely place!
  • Emelisa P.
    Emelisa PerezJuly 20, 2013
    Great guest service. Drinks made to perfection. Good view of the pool & ocean. No microwave or fridge. Has a mini bar fridge. Soft pillows & beds. Great housekeeping. Casino has 1 Blackjack $10 table.
  • Dannie P.
    Dannie PizarroJuly 6, 2013
    Orlando is also known for his mojito.
  • Chris A.
    Chris AnthonyJune 11, 2013
    Most helpful and friendliest Ritz staff ever. Pool food is also very good, not typical beach grub but solid choices from Fish Tacos to delicious Quesadillas-great place to stay!
  • Luquillo T.
    Luquillo TaxiJanuary 20, 2013
    Been here 10+ times
    @ With The #1 Reputable and Discount Taxi service in Puerto Rico! Google: "Luquillo TAXI" and check our trip advisor reviews under "Luquillo TAXI" or "Shawn Herrera"E-MAIL ~
  • Gokul V.
    Gokul VenkatesanDecember 29, 2012
    The lobby lounge is awesome with a good selection of food.
  • Scott B.
    Scott BDecember 27, 2012
    Real gingerbread houses in the lobby. I ate some of the roofs
  • Minnie
    MinnieDecember 21, 2012
    Been here 5+ times
    maybe the most friendly service of Ritz chains, but not so sure about the quality for the Ritz. overall experience: not five star one.
  • Luis M.
    Luis MaldonadoDecember 6, 2012
  • PR Fun Tours
    PR Fun ToursNovember 20, 2012
    Been here 10+ times
    This place is next to the airport with its own beach 5 stars..
  • Evan F.
    Evan FeistSeptember 30, 2012
    Ask Orlando at the lobby bar for his newest creation. In a pinch, his mojitos are literally legendary.
  • aMerryPrankster
    aMerryPranksterAugust 22, 2012
    If you aren't a guest of the hotel, they will not hold your luggage. Loophole: doorman said if you sign up for a casino members reward card (for free), they can hold your bags.
  • Frank B.
    Frank BrownJuly 27, 2012
    Orlando dropping RUM knowledge!
  • Nancy D.
    Nancy DingleJuly 12, 2012
    Nice lobby lounge but drinks quite expensive... Really enjoyed dinner at Los Platos nearby...reasonable, delicious and fun!
  • Jay M.
    Jay MandelJune 6, 2012
    The beach walk to the right of the resort is longer and nicer than the left.
  • Jay M.
    Jay MandelJune 6, 2012
    Walk to Walgreens. 5 mins to right. Stock up on beer and breakfast. You can fit 1/2 gal milk and and one can of beer in the honor bar fridge in your room if you rearrange!
  • Lisa
    LisaJune 5, 2012
    Walking in to a Champagne welcome assures you the beginning of a wonderful stay. The jr.suites are lovely
  • Levi S.
    Levi SteinMay 16, 2012
    Been here 100+ times
    Great hotel, becuse its just a 5 minute walk to the Chabad Jewish Center!
  • Shalin P.
    Shalin PatelMay 13, 2012
    Happy hour is half off drinks but half off liquor amount too :(
  • Jim B.
    Jim BanisterMarch 20, 2012
    Excellent Hotel in PR
  • Anthony R.
    Anthony RalloMarch 9, 2012
    Been here 5+ times
    BLT Steak has 50% off all wines from 5-7pm!
  • Anthony R.
    Anthony RalloMarch 4, 2012
    Been here 5+ times
    Instead of mediocre room service, order from Il Mulino 'to-go', pick up and have them bring up plates and silverware! The menu is on
  • Adam B.
    Adam BaritotFebruary 17, 2012
    No bag check at casino. They may turn you away.
  • Ryan B.
    Ryan BiancofioriOctober 16, 2011
    Have dinner at BLT Steak and if you like spice get the jalapeño mashed potatoes. then hit up the Lobby Bar for a liquid dessert mixed by Orlando.
  • Alissa K.
    Alissa KOctober 8, 2011
    Been here 5+ times
    Overpriced drinks and lots of construction going on! Pass this one up...
  • Emmanuel O.
    Emmanuel OrtizOctober 3, 2011
    Asome Place
  • Emmanuel O.
    Emmanuel OrtizOctober 3, 2011
    Nice Place To Be Whit Family
  • Kelly E.
    Kelly EatonJuly 18, 2011
    Been here 5+ times
    The pavilions are lovely for great all day service and personal space. #4 gets the best sun all day.
  • Queena K.
    Queena KouJune 29, 2011
    Been here 10+ times
    The nicest hotel staff you will ever meet. They took care of ALL our questions about the city, places to go, booking for tours, good restaurants to try out, etc. Highly recommended!
  • Victor F.
    Victor FelizJune 27, 2011
    Steak Wrap at the pool bar.MmmMmm
  • Rodney T.
    Rodney TriceJune 9, 2011
    Club Level has great food, but the deserts are the best - and don't miss the cocktail hour!
  • Aaron W.
    Aaron WheelerMarch 10, 2011
    Been here 10+ times
    Orlando in the Lobby Bar is the best bartender, period. Try the Signature Mojito or Old Cuban.
  • Golly T.
    Golly TabatabaieFebruary 13, 2011
    Been here 10+ times
    I agree -- Orlando is the best bartender!
  • Diego C.
    Diego ChavezFebruary 7, 2011
    Been here 5+ times
    Club Lounge rocks!
  • Christa M.
    Christa MangielloFebruary 3, 2011
    Been here 5+ times
    Pablo is by far the best host Poolside! He is the main reason I plan on returning!
  • Karen L.
    Karen LynnnJanuary 30, 2011
    We loved this hotel, 5 stars for sure!!
  • David O.
    David OjserkisJanuary 19, 2011
    Stayed here multiple times. Never have encountered friendlier people. Best hotel on the island.
  • Joseph A.
    Joseph AlbaneseDecember 30, 2010
    Been here 10+ times
    Really great service, everyone is extremely friendly and you are guaranteed a good time (weather permitting haha)
  • Peggy D.
    Peggy DawsonDecember 14, 2010
    Friendliest staff ever. Excellent service. Juan @ the beach went running around to get me a Vogue magazine after I went looking for my missing copy @ the pool shack.
  • Kiri M.
    Kiri MNovember 27, 2010
    Awesome Poolside cocktails.. And cockfights
  • Landy L.
    Landy LabadieNovember 25, 2010
    Been here 5+ times
    Laly and Elmer at pool bar! Get Elmers punch!!
  • Patrick S.
    Patrick StrangeOctober 31, 2010
    Been here 5+ times
    FYI - Only drawback about the place is that they don't have a lot of local cuisine on their menus! Get a cab into Old San Juan for good eats!
  • Patrick S.
    Patrick StrangeOctober 31, 2010
    Been here 5+ times
    Deep tissue massage! Take advantage of all other amenities as well!
  • Patrick S.
    Patrick StrangeOctober 31, 2010
    Been here 5+ times
    Great friendly service all around. Listen to the Coqui around the pool at night.
  • Patrick S.
    Patrick StrangeOctober 30, 2010
    Been here 5+ times
    Be careful by the pool after rainfall, it puddles up and takes awhile to drain. Beautiful pool spot either way!
  • Anthony S.
    Anthony SpiritoAugust 2, 2010
    Been here 10+ times
    We really enjoyed our stay at the Ritz Carlton. Not only would we not hesitate to go back (often), we would enthusiastically recommend it to anyone considering a stay in San Juan.
  • Sean M.
    Sean MaxsonAugust 1, 2010
    Been here 5+ times
    Swiss Bircher parfait @ Mares restaurant for breakfast is out of this world. The secret gem on the b-fast menu is the homemade banana bread
  • Sean M.
    Sean MaxsonAugust 1, 2010
    Been here 5+ times
    Bartender Orlando in hotel lobby us awesome. He'll take care of you. He's also an encyclopedia of rum knowledge.
  • Anthony S.
    Anthony SpiritoJuly 31, 2010
    Been here 10+ times
    Spectacular resort, great service!
    DAVBARRJanuary 26, 2015
    Sufriendo en puerto rico
  • Wellington Bryant Bosswell M.
  • shauna m.
    shauna maherMarch 28, 2011
    Have dinner at Jose Enrique near La Placita in Condado. So so good.
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