The Ritz-Carlton

The Ritz-Carlton

Hotel, Pool, and Boutique
Retorno del Rey #36, Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Credit Cards:
Yes (incl. American Express & MasterCard)

Our destination tips are chosen with care by our concierges for global travelers, collectors of memories, and lovers of luxury.


Based on 156 votes

People like this place

  • What you need to know
    Shelli S.
    "The place is gorgeous..The club level is fabulous.."(2 Tips)
    "Dinner at Fantino was amazing."(2 Tips)
    Brittany S.
    "Amazing tequila, food, and fun in cancun"(3 Tips)
    Brian I.
    "Holy balls this place is super fancy & rich!"(3 Tips)
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57 tips and reviews.

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  • Brad H.

    VERY nice hotel right on the beach, beautiful pool. GREAT service, food, drinks and awesome rooms. If you want something more classy than most hotels in this area, I HIGHLY recommend it.

    Brad Hager · 2 weeks ago
  • Tao T.

    Best hotel in cancun. Breakfast and drinks were outstanding

    Tao Tao · September 7
  • Brian I.

    Holy balls this place is super fancy & rich! This where billionaires come to make fun of millionaires

    Brian Ibarra · August 28
  • The Ritz-Carlton

    As part of our Turtle Guardian Program, guests can be alerted if a turtle comes to shore so they can watch. Don't forget to ask the Concierge about our guidelines to make the most of this experience. Read more

    The Ritz-Carlton · July 14
  • Dionne D.

    Nestor was the best beach attendant!

    Dionne Davis · June 24
  • The Ritz-Carlton

    Our daily kids camp is a fun and safe way for our littlest guests to make some new friends as part of your family travel plans in Cancun.

  • Tyler B.

    Out of all the places in this hell hole, this is nicest.

    Tyler Brock · March 11
  • Brittany S.

    Amazing tequila, food, and fun in cancun

    Brittany Simon · January 20
  • Jordan C.

    It's all about the little things. Delicious food.

    Jordan Crook · January 3
  • Ann Michele L.

    Cosmos are great and so are the Kobe beef sliders. Enjoyed the bar on Thanksgiving Day watching Dallas Cowboys play Philadelphia.

    Ann Michele Logan · November 27, 2014
  • Shelli S.

    The best hotel I ever stayed at.... The service was amazing... The place is gorgeous..The club level is fabulous..

    Shelli Silberman · September 24, 2014
  • Matt Z.

    The service down by the beach is great!! Just pull the little blue flag on your lounge chair up so it can be seen and someone will be at your service in what seems like seconds!!

    Matt Zelinski · August 12, 2014
  • Alessandro D.

    The breakfast is awesome, decent price, the facilities are great. But the stuff is beyond nice. Wonderful experience. Thanks.

    Alessandro Di Felice · August 9, 2014
  • CNN

    The Ritz pulls off its trademark elegance by adding local touches like tequila and wine tastings, Mexican cooking classes in the Culinary Center and volunteer opportunities in Mayan communities. Read more

    CNN · August 6, 2014
  • Marielisa A.

    Don't be fooled by the unassuming terrace cafe. The food is delicious and the service is beyond compare

    Marielisa Argueta · July 15, 2014
  • Chardee

    Dinner at Fantino was amazing. Service was impeccable and food was to die for. What a memorable evening!

    Chardee · June 27, 2014
  • Dan B.

    Try the Frozen margaritas! Delicious. Also ask for a little Ritz Carlton flag for the back of your lounger to signal when a refill is needed!

    Dan B · May 25, 2014
  • Mike K.

    Beautiful hotel, warm and gracious service

    Mike Kass · January 7, 2014
  • Alan N.

    On the positive side, the f&b staff were exceptionally friendly and delivered excellent service. Breakfast provides a breadth of choice and sets you up for the day

    Alan Newton · November 4, 2013
  • Alan N.

    A little disappointed with internal communications - requests were not carried out and had to be repeatedly followed up. Plus the small things were repeatedly missed i.e. Complimentary newspaper etc

    Alan Newton · November 4, 2013
  • Darryl V.

    Must stay on the club floor, the service is excellent

    Darryl Varner · August 1, 2013
  • Burcin

    Highly recommending to stay at the Club Level (8th&9th floors).. 5 courses w/ drinks throughout the day, definety worth the money. Overall, very impressed w/ Ritz Carlton Cancun!

    Burcin · May 25, 2013
  • Sharon @.

    Blown away by the service, attention to detail - and Club is amazing!!

    Sharon @305Pirate · April 26, 2013
  • Daria S.

    Really want to be back!

    Daria Sidorova · January 17, 2013
  • Daria S.

    Everything and everyone make u smile and think that life is cool!)

    Daria Sidorova · January 17, 2013
  • Daria S.

    The best hotel ever I've been to. Everything is really wonderful!

    Daria Sidorova · January 17, 2013
  • Francisca S.

    Outstanding services welcoming you every minute. Lovely time to stay here as always

    Francisca San · July 19, 2012
  • Victor C.

    It is trurly appriciated to have come to a location where the profession of Hotelier lives on. The staff is the most impressive aspect of our stay this far. From the driver to the bellman all pros.

    Victor Cornejo · February 14, 2012
  • Nicole N.

    Dinner at Fantino is a must! Also try and get the casitas one night - the private dining is outstanding!

    Nicole Nadel · December 30, 2011
  • Andrew S.

    Do the tasting menu at Fantino. You won't be disappointed!

    Andrew Stephen · August 13, 2011
  • Ross A.

    Rent a beach villa (cabana) for the day ($125). The price for the service and the shade is worth it! Includes a fruit bowl, 2 water & corn chips with guacamole and salsa.

    Ross Arrowsmith · July 22, 2011
  • Ross A.

    Try a Carreta during evening cocktails - tequila, lime juice & dark beer. Better than it sounds!

    Ross Arrowsmith · July 16, 2011
  • Ross A.

    Move up to the 8th floor & get Club Lounge access - totally worth it!

    Ross Arrowsmith · July 16, 2011
  • Ross A.

    Hotel WiFi reaches the beach villas.

    Ross Arrowsmith · July 16, 2011
  • Marko G.

    One of the greatest places to stay inn, ask for Beach Dinner... with fire torches and excellent menu!!!!

    Marko Guevara · February 26, 2011
  • Kristopher C.

    The club concierge staff made every moment special. You MUST dine at Fantino at least once during your stay. Fantastic.

    Kristopher Chavez · January 2, 2011
  • Evel V.

    Hermoso hotel, es un estilo antiguo pero desde que entras respiras una tranquilidad inmensa y relajante

    Evel Vzm · October 2
  • Miguel M.

    Otro rollo en hotelería

    Miguel Medina · January 27
  • Carla B.

    Hotel luxuosíssimo! Fomos por causa do restaurante (Fantino), mas nos encantamos pela estrutura e atendimento do lugar.

    Carla Basílio · January 19
  • Gaby B.


    Gaby Belio · January 18
  • Benjamin G.

    Iniciando las vacaciones

    Benjamin Gil · December 20, 2014
  • Felipe G.

    Que hotelazo

    Felipe Gonzalez · November 7, 2014
  • Abraham C.

    No tiene internet gratuito, un hotel de lujo con servicios a medias

    Abraham Chavez · March 16, 2014
  • Mexicomania C.

    Самый лучший!

    Mexicomania Cancun · November 2, 2013
  • Mexicomania C.

    Самый лучший отель Канкуна, сервис на самом высоком уровне

    Mexicomania Cancun · September 28, 2013
  • alma_poa

    Una experiencia inolvidable, realmente te sientes como en tu casa. El personal del executive floor & concierge es sensacional!

    alma_poa · June 21, 2013
  • Jky B.

    Un increíble hotel. Las instalaciones y la atención son lo máximo.

    Jky B · April 8, 2013
  • Coach Alejandro 3.

    Mejora tu técnica de Tennis, acércate al coach Alejandro Pascacio F. Cel. 998 212 8044

    Coach Alejandro 360 Tennis · February 5, 2013
  • Jorge A.

    todo muy bien, el servicio del valet un poco mediocre pero todo lo demas muy bien, albercas calefactadas y playa muy agusto, cuartos amplios y comodos y en si todo el hotel muy bien ambientado...

    Jorge Alcocer · October 21, 2012
  • Rouge F.

    Un poco cansado el hotel, a comparación con el de SoBe

    Rouge Frachey · February 26, 2012

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