Starwood Preferred Guest® (SPG)

The Westin New York at Times Square

270 W 43rd St (at 8th Ave), New York, NY 10036, United States
Credit Cards:
Yes (incl. American Express)

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Based on 160 votes

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105 tips. Filter by taste:

  • all tips
  • atrium club
  • scenic views
  • starwood
  • fast elevators
  • spa
  • comfortable
  • free Wifi
  • hotel
  • massage
  • quiet
  • staff
  • showers
  • lounges
  • restrooms
  • club rooms
  • concierge
  • tourism
  • movie theaters
  • gyms
  • dinner
  • Nicole S.

    Double showerheads are wicked cool. Must try them. Good service and a good bar.

    Nicole Scates · August 27, 2011
  • Colleen A.

    The lobby usually smells like popcorn because there is a movie theater next door. Not necessarily a bad thing!

    Colleen Adams · June 28, 2011
  • Christine N.

    Staying in Times Square is not worth acquiring Starwood points, but it's close to my company HQ.

    Christine Ngo · May 11, 2010
  • Matthew D.

    Don't be conned by the expensive WiFi!! Sit in the corner of the lobby closest to the 42nd St. exit, you can get the Starbucks Free WiFi (attwifi). You can sit outside Chevys for a better connection!

    Matthew Davey · August 15, 2011
  • Amanda P.

    Checking out, is horrible.. Long lines..should have sperate lines or checking in and out like OTHER hotels.

    Amanda Paliotti · February 18, 2012
  • Ann M.

    Great beds. Excellent nights sleep!

    Ann McDonough · October 18, 2011
  • Karen M.

    Amazing location!!! A great place to stay if you want to be in the center of all the big apple has to offer

    Karen Mormile · September 8, 2011
  • Brandie

    Wonderful Staff!

    Brandie · October 14, 2010
  • George K.

    We stayed for 10 days and everything was great. We asked for a high floor and we were moved up to 43th floor! Will come again fo sure!

    George Kanetidis · August 11, 2013
  • Thibault M.

    Asked for a view on the hudson, got a free room upgrade with free wifi! Very friendly staff.

    Thibault Marrannes · September 10, 2012
  • Ikai L.

    Wow. Double shower heads. Desk with gorgeous view. This is everything you could ask for - too bad it's in touristville.

    Ikai Lan · July 16, 2012
  • Anita H.

    Great hotel, awesome service from the front door.

    Anita Hasan · December 9, 2010
  • Chris G.

    Great news The Club Lounge is reopen and newly renovated. It looks great and the food is awesome.

    Chris Giordano · April 15, 2010
  • Scott G.

    Great hotel but economy has made them scale back drastically services. used to have a great executive lounge but closed it. Still a great place in a great location.

    Scott Gulbransen · September 2, 2009
  • Kathleen B.

    Atrium Club is great!

    Kathleen Bela · September 19, 2010
  • Jonathan C.

    Rude people and expensive WiFi. Was frustrated for the first hour around check in because of unapologetically rude staff

    Jonathan Chen · May 23, 2013
  • Hakeem B.

    These are some great bathrooms for pooping. 2nd floor next to the hotel bar. Not as good as the Carlton hotel, but a solid 2nd place.

    Hakeem Bilal · May 24, 2012
  • Diego L.

    Best hotel I ever stayed at NY. Highly recommend it

    Diego Lucena · February 19, 2012
  • Mike V.

    Great service, great location. Highly recommended!

    Mike Virata · December 27, 2011
  • Tarun B.

    Not overly impressed

    Tarun Bhatnagar · December 1, 2011
  • Reuters Business Traveller

    The Westin has three ballrooms, 32 meeting and breakout rooms, and 13 theatres available for presentations.

  • Alex C.

    Agreed about the executive lounge. Bring it back! Also what is this $10 charge for the workout facilities. Still my favorite place to stay in NYC. We come here multiple times a year. keep coming back

    Alex Chauss · January 5, 2010
  • Matthew S.

    not a location I would ever want to stay in again, but I liked: fast elevators, firm beds. Disliked: fuck off room service prices

    Matthew Scott · February 5, 2014
  • Mike P.

    The best staff in NYC hands down.Professional, helpful, accomodating and friendly. We have been staying here for years and they never disappoint Great location, beautiful rooms, great staff.

    Mike Phillips · October 19, 2013
  • Larimar F.

    No complementary wifi for paying guests here, they make you pay 15 bucks for a day's worth of terrible poor connexion, #mayorfail

    Larimar Fiallo · July 2, 2013
  • Paul F.

    You can actually sublet your hotel room for the night - check Craig's list

    Paul Fort · June 4, 2013
  • Lily

    A surprising oasis in Times Square. Shula's has excellent food and makes for a great hotel bar. Staff is great. If you don't have one, get an SPG #.

    Lily · April 29, 2013
  • Lynn S.

    Free Internet for platinum stinks. Horrible in room service.

    Lynn Swavely · April 24, 2013
  • Merlyn

    A beautiful hotel! Just above the AMC & Regal Movie Theaters! <3

    Merlyn · January 27, 2013
  • Scott G.

    Customer service here is amazing!

    Scott Gale · January 5, 2013
  • Carolina

    The bar is excellent

    Carolina · January 1, 2013
  • Miles G.

    Amazing hotel but be warned of their outrageous Internet prices, $14.95 for 24 hour access

    Miles Gilbert · December 23, 2012
  • Katie G.

    43rd floor has an amazing view!

    Katie Goodling · October 21, 2012
  • Larissa F.

    The double shower is the best i've ever use. The only problem is that they don't clean the room very well.

    Larissa Fraida · August 25, 2012
  • Kris O.

    Such a great hotel! Rooms are modern and everything is so close. Wouldn't stay anywhere else in the city!

    Kris Orourke · July 15, 2012
  • Michael J.

    One of the worse hotels in the city. Rude service and horrible rooms. Just stay at the Intercontinental. They'll bump you up to a suite free of charge. And the staff kisses your a*s.

    Michael Jared · March 26, 2012
  • Sylvia B.

    Great rooms, ask for a corner! My only complaint is that you can't get a cab out front. I always have to walk a couple of blocks to get one myself.

    Sylvia Booker · March 12, 2012
  • Alex C.

    It's always great to find that some places still offer excellent service! Any yes the lounge smells like popcorn...

    Alex Charles · January 26, 2012
  • Jessie M.

    Less expensive than the double tree at this time of year

    Jessie Mann · November 23, 2011
  • Jerry H.

    Great hotel in a great location. Try to get the Atrium club upgrade!

    Jerry Hong · November 13, 2011
  • Nicole S.

    I like this hotel. The staff is nice and attentive. The beds are super comfy and the bar is nice too. I had a good time here.

    Nicole Scates · August 27, 2011
  • Todd C.

    Pay the little bit extra and get the Spa Room... OMG is it worth it!

    Todd Christensen · June 5, 2011
  • Yangzhi Z.

    Valet takes up to 30 minutes to pull your car up. Plan accordingly.

    Yangzhi Zhao · May 28, 2011
  • david l.

    Smells vaguely of cheap perfume in my room. Not heavenly

    david lee · May 23, 2011
  • Terry M.

    great hotel, but the cable channels I want to watch constantly get poor or no signal

    Terry M · November 20, 2009

    Frio! Neve! NYCITY!! Essa é a cara do Super Bowl 48 meu povo!!! Acompanhe-nos! PICK6!!

    NFL PICK6 · January 22, 2014
  • Carlos

    Excelente ubicación y servicio

    Carlos · April 10, 2013
  • Paco Z.

    Situación inmejorable, a un paso de Times Square y el perfecto punto de partida para conocer Manhattan. Habitaciones amplias, camas muy cómodas y enorme TV. El edificio alto y azul de la foto.

    Paco Zapillo · July 14, 2013
  • sergio

    Buen desayuno y gente amable. Nice breakfast and kind people.

    sergio · April 11, 2013
  • Andrea T.

    Recomiendo que revisen su confirmación de ante mano, a mi me tocó que no la habían registrado y tuve que esperar horas para que me dieran el cuarto.

    Andrea TK · February 20, 2012

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