Starwood Preferred Guest® (SPG)

The Westin New York at Times Square

Theater District, New York
  • John S.
    "Best Starwood room in NYC."(7 Tips)
    Kathleen B.
    "Atrium Club is great!"(4 Tips)
    Miguel S.
    "Love the location, the views and the restaurants."(9 Tips)
    Jovy G.
    "Great double shower heads."(2 Tips)
122 Tips and reviews
  • scenic views
  • atrium club
  • starwood
  • comfortable
  • spa
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  • Rex
    RexOctober 26
    Rooms are starting to show wear and tear, but you can't go wrong with Westin.
  • Jing Z.
    Jing ZhuAugust 18
    Been here 5+ times
    Much better than the W hotel which is very close by. Love their shower and bed!
  • Roxanna
    RoxannaJuly 4
    Crystal super kind , thanks!!
  • Kevin W.
    Nothing, charge you to pick up a tiny package from front desk, long lines even for Platinum members, no towels in room, maid service very poor or timely.
  • Cristina d.
    Cristina de AtelaMay 2
    Been here 10+ times
    Super expensive but comfy, cozy and in an amazing spot!
  • jansen c.
    jansen cMarch 19
    Nice view of the city from the room, walking distance to time square
  • Rif K.
    Rif KiamilFebruary 16
    Been here 5+ times
    If need a good gym while in NYC, this the hotel for you.
  • Nikos B.
    Nikos BartzoulianosJanuary 18
    Been here 5+ times
    Great views at night! Not at par with global Westin brands, but still an oasis ( spacious rooms for NYC) near the crowded Times Square.
    Downvoted Sep 24
  • Ken S.
    Ken SniderOctober 1, 2016
    Great top notch Westin hotel. Modern rooms and amazing sights within walking distance. Don't drive here though! You've been warned!
  • Stephanie D.
    Stephanie DeDeckerSeptember 17, 2016
    Been here 5+ times
    Great hotel, staff are very friendly and accommodating and it's in the heart of Times Square. Ask for the higher floors to make sure your room is quite
    Downvoted Sep 24
  • Fran S.
    Fran SuAugust 5, 2016
    Solid hotel with the usual Westin comfort. Centrally located. Generous room size, especially for Manhattan. Time square location does come with the crazy touristy scenes, could be a negative for some.
    Upvoted Sep 24
  • Noyan A.
    Noyan AyanApril 20, 2016
    Beware that your room most probably won't be ready before 3pm!
  • Yujie Z.
    Yujie ZhuJanuary 31, 2016
    good city view. very close to time square and subway
  • Dominic G.
    Dominic GadouryNovember 17, 2015
    Comfy and quiet in the busy city.
  • Lindsey H.
    Lindsey HoganJuly 31, 2015
    If you can score a room in the Starwood Preferred area, it will completely change your perception of the hotel.
    Downvoted Sep 24
  • Heyam T.
    Heyam TJuly 30, 2015
    Very near to the bus station👌🏻
  • L B.
    L BJune 25, 2015
    Great view
  • Melissa B.
    Melissa BurgessFebruary 3, 2015
    Great hotel but not really worth the price. No free breakfast or free wifi. Within walking distance of Times Square but not super close. Near the Port Authority Bus Terminal. Expect more for my $.
  • darcy m.
    darcy myersDecember 24, 2014
    Heavenly beds! Must get a room on a high floor, though because of the noise.
  • Mingfei Y.
    Mingfei YanNovember 16, 2014
    Will never stay in Westin again. Very rude service, no wifi working and the front desk is not helpful at all. Don't choose this place to ruin your holidays.
  • Willem-Jan B.
    Willem-Jan BoogerdNovember 2, 2014
    Nice rooms, good service. Ideal location centered in Manhattan. Quite expensive.
  • Tiffany
    TiffanyOctober 6, 2014
    Be forewarned, if you opt for 3pm checkout on Sunday, your room keys will stop working at noon!
  • Zachary F.
    Zachary FrySeptember 8, 2014
    Beautiful, and modern hotel, as most Westin hotels are, in busy area of Times Sq good for tourists
  • Miguel S.
    Miguel SolivanSeptember 4, 2014
    Love this hotel. Love the location, the views and the restaurants. The room size is not bad for NYC.
  • Lily J.
    Lily JungJuly 4, 2014
    Only the water from the shelves is complimentary. The water from the fridge is not complimentary. Beware of the $7 charge.
  • Westin Hotels & Resorts
    The Westin New York at Times Square stands at the heart of a vivid action-packed metropolis.
  • Matthew S.
    Matthew ScottFebruary 5, 2014
    not a location I would ever want to stay in again, but I liked: fast elevators, firm beds. Disliked: fuck off room service prices
  • Frank
    FrankJanuary 18, 2014
    New hotel, contemporary finishes... Too bad it's near Times Square and shitty places to eat.
  • Pim v.
    Pim van der KlijDecember 27, 2013
    Great Hotel !💯
  • B B.
    B BDecember 3, 2013
    Been here 5+ times
    Just checked in. Stained bedspread and trash in the closet. Definitely a first for me I. This hotel
  • Christina G.
    Christina GallahanNovember 17, 2013
    First time here. Friendly staff, comfortable and quiet room, convenient location. We have a 3 month old and they provided a crib. Housekeeping checked back since we didn't want AM service.
  • Carol Ann S.
    Carol Ann SchwartzNovember 10, 2013
    Great bathroom. Be sure to give Starwoods # to front desk. Perks given
  • Michael P.
    Michael PhillipsOctober 19, 2013
    The best staff in NYC hands down.Professional, helpful, accomodating and friendly. We have been staying here for years and they never disappoint Great location, beautiful rooms, great staff.
  • Kirsten A.
    Kirsten ArnfastOctober 1, 2013
    Took me 12 hours to get fresh towels. That's gotta be a record.
  • George K.
    George KanetidisAugust 11, 2013
    We stayed for 10 days and everything was great. We asked for a high floor and we were moved up to 43th floor! Will come again fo sure!
  • Paul F.
    Paul FortJuly 30, 2013
    The bellhops here are actually former guests forced to work off unpaid bills
  • Sarah S.
    Sarah SoczkaJuly 9, 2013
    Do not order the burger for room service. Otherwise great space, fun shower, good location.
  • Larimar F.
    Larimar FialloJuly 2, 2013
    No complementary wifi for paying guests here, they make you pay 15 bucks for a day's worth of terrible poor connexion, #mayorfail
  • Larimar F.
    Larimar FialloJuly 1, 2013
    Employees are not well and properly trained, bad service. Politeness left the building
  • Reid F.
    Reid FishlerJune 6, 2013
    Been here 5+ times
    Missed my wakeup call. Make sure to have a backup plan!
  • Paul F.
    Paul FortJune 4, 2013
    You can actually sublet your hotel room for the night - check Craig's list
  • Gadjo S.
    Gadjo SevillaMay 2, 2013
    WiFi is barely usable at the 41st floor. Well appointed rooms but dirty bathroom floors
  • Mindy H.
    Mindy HullMay 1, 2013
    Been here 5+ times
    Recently remodeled rooms & gym are fab.
  • Lily
    LilyApril 29, 2013
    Been here 25+ times
    A surprising oasis in Times Square. Shula's has excellent food and makes for a great hotel bar. Staff is great. If you don't have one, get an SPG #.
  • Lynn S.
    Lynn SwavelyApril 24, 2013
    Free Internet for platinum stinks. Horrible in room service.
  • Angela T.
    Angela TheresaApril 8, 2013
    Been here 10+ times
    Good clean public restrooms, and a lobby to sit and rest or wait for someone.
  • Queen Merlyn (.
    Queen Merlyn (MJ)January 27, 2013
    Been here 10+ times
    A beautiful hotel! Just above the AMC & Regal Movie Theaters! <3
  • Scott G.
    Scott GaleJanuary 5, 2013
    Customer service here is amazing!
  • Carolina
    CarolinaJanuary 1, 2013
    Been here 5+ times
    The bar is excellent
  • Rob M.
    Rob MehtaDecember 30, 2012
    Good break from TS
  • Miles G.
    Miles GilbertDecember 23, 2012
    Been here 5+ times
    Amazing hotel but be warned of their outrageous Internet prices, $14.95 for 24 hour access
  • - Lifestyle, Fashion and Travel
    Great location - ideal to discover NYC - better hotelrooms in NYC possible - but overall experience + location great - always great deals in Jan/Feb
  • Katie G.
    Katie GoodlingOctober 21, 2012
    43rd floor has an amazing view!
  • Bhumik S.
    Bhumik ShahSeptember 27, 2012
    Been here 10+ times
    Don't like the new policy of choosing between points or continental breakfast... I def miss the concierge lounge..will still come back to hotel but hope they bring concierge lounge back.!!
  • Thibault M.
    Thibault MarrannesSeptember 10, 2012
    Asked for a view on the hudson, got a free room upgrade with free wifi! Very friendly staff.
  • Clarissa S.
    Clarissa SuharliSeptember 1, 2012
    wifi costs $15/day,and it sucks!!!!! a nearby starbucks has free and much better wifi -.- meh.
  • Daniel C.
    Daniel CadaviecoAugust 28, 2012
    A great balance between quality and location ( very negar Time Square) - cool Design and great attention - fast elevators - wish FREE internet instead paying additional - overall great hotel
  • Larissa F.
    Larissa FraidaAugust 25, 2012
    Been here 5+ times
    The double shower is the best i've ever use. The only problem is that they don't clean the room very well.
  • Claudia
    ClaudiaAugust 18, 2012
  • Ikai L.
    Ikai LanJuly 16, 2012
    Wow. Double shower heads. Desk with gorgeous view. This is everything you could ask for - too bad it's in touristville.
  • Kris O.
    Kris OrourkeJuly 15, 2012
    Such a great hotel! Rooms are modern and everything is so close. Wouldn't stay anywhere else in the city!
  • Jovy G.
    Jovy GillJuly 10, 2012
    Great double shower heads. Atrium rooms are worth the little extra!
  • Julio B.
    Julio BayonaJune 29, 2012
    Wifi speed
  • Hakeem B.
    Hakeem BilalMay 24, 2012
    These are some great bathrooms for pooping. 2nd floor next to the hotel bar. Not as good as the Carlton hotel, but a solid 2nd place.
  • Scott N.
    Scott NeslundApril 1, 2012
    Been here 10+ times
    Nice bar area on 2nd floor. Very pleasant staff all around.
  • Jennifer B.
    Make sure to turn on the second shower head! It is an amazing experience!
  • Sylvia B.
    Sylvia BookerMarch 12, 2012
    Great rooms, ask for a corner! My only complaint is that you can't get a cab out front. I always have to walk a couple of blocks to get one myself.
  • Hasanna B.
    Hasanna BirdsongMarch 10, 2012
    After a late check out, we were able to change our clothes on the 23rd floor in the spa locker room.
  • Kyle M.
    Kyle MayMarch 2, 2012
    Been here 5+ times
    A lot of grouchy people work here. And it's not just me, several people at our conference noticed and commented. Also ridiculously expensive bar. My tip is, do not stay here.
  • Diego L.
    Diego LucenaFebruary 19, 2012
    Best hotel I ever stayed at NY. Highly recommend it
  • Amanda P.
    Amanda PaliottiFebruary 18, 2012
    Checking out, is horrible.. Long lines..should have sperate lines or checking in and out like OTHER hotels.
  • Jen D.
    Jen DzFebruary 16, 2012
    Been here 10+ times
    Check-in service took forever. Make sure you have plenty of time.
  • Will P.
    Will PhippsFebruary 1, 2012
    Been here 5+ times
    Link your FourSquare and SPG number and check-in to get extra points
  • Alex C.
    Alex CharlesJanuary 26, 2012
    It's always great to find that some places still offer excellent service! Any yes the lounge smells like popcorn...
  • Safraz I.
    Safraz IshmaelJanuary 16, 2012
    Does not live up to the Starwood name. Average overall. Poor bathrooms and long lines at checkin times.
    Downvoted Sep 24
  • Robyn P.
    Robyn PorterJanuary 13, 2012
    Phone reception on the 42nd floor is horrible. Go figure.
  • Warren J.
    Warren JacksonJanuary 1, 2012
    Shitty bellman service, but giant rooms for NYC.
  • Mike V.
    Mike VirataDecember 27, 2011
    Great service, great location. Highly recommended!
  • Joe T.
    Joe TerryDecember 11, 2011
    Great hotel! Outstanding food and service at Shula's!
  • Tarun B.
    Tarun BhatnagarDecember 1, 2011
    Not overly impressed
  • John S.
    John SchwartzNovember 28, 2011
    Been here 5+ times
    Use spg status to get an atrium level room. Boutique style and tons of space. Best Starwood room in NYC.
    Downvoted Sep 24
  • Jessie M.
    Jessie MannNovember 23, 2011
    Less expensive than the double tree at this time of year
  • Jerry H.
    Jerry HongNovember 13, 2011
    Been here 10+ times
    Great hotel in a great location. Try to get the Atrium club upgrade!
  • Jöran M.
    Jöran MaaswinkelNovember 5, 2011
    Been here 5+ times
    The Atrium club rooms don't have the greatest view, but the rooms are large and the shower and bed are great.
  • Ann M.
    Ann McDonoughOctober 18, 2011
    Great beds. Excellent nights sleep!
  • Shela C.
    Shela COctober 9, 2011
    The spa and massages are awesome!!! Its convenient and right in the middle of times square....
  • Ask Iris Fields
    Ask Iris FieldsSeptember 13, 2011
    amazing venue for events!
  • Karen M.
    Karen MormileSeptember 8, 2011
    Amazing location!!! A great place to stay if you want to be in the center of all the big apple has to offer
  • Nicole S.
    Nicole ScatesAugust 27, 2011
    I like this hotel. The staff is nice and attentive. The beds are super comfy and the bar is nice too. I had a good time here.
  • Nicole S.
    Nicole ScatesAugust 27, 2011
    Double showerheads are wicked cool. Must try them. Good service and a good bar.
  • Will P.
    Will PhippsAugust 18, 2011
    Been here 5+ times
    Had a small problem - they not only fixed it bit said sorry in a very professional way. Well done....will return
  • Matthew D.
    Matthew DaveyAugust 15, 2011
    Been here 5+ times
    Don't be conned by the expensive WiFi!! Sit in the corner of the lobby closest to the 42nd St. exit, you can get the Starbucks Free WiFi (attwifi). You can sit outside Chevys for a better connection!
  • Colleen A.
    Colleen AdamsJune 28, 2011
    The lobby usually smells like popcorn because there is a movie theater next door. Not necessarily a bad thing!
  • Todd C.
    Todd ChristensenJune 5, 2011
    Pay the little bit extra and get the Spa Room... OMG is it worth it!
  • Yangzhi Z.
    Yangzhi ZhaoMay 28, 2011
    Valet takes up to 30 minutes to pull your car up. Plan accordingly.
  • david l.
    david leeMay 23, 2011
    Smells vaguely of cheap perfume in my room. Not heavenly
  • Frank W.
    Frank WittenauerMay 20, 2011
    No clock in room, no light at desk, no taxi stand. Huge wait for taxis.
  • Lori
    LoriApril 27, 2011
    Not a fan...stay here about once a year on business and haven't had a good experience yet. Poor service...especially front door. Generally a Starwood fan.
  • Norma M.
    Norma MerceApril 7, 2011
    May have been good a few years ago, but boy have things changed! No clock in the room, dingy towels, leaky a call though, and everything is fixed. If I had a choice: intercontinental.
  • Reuters Business Traveller
    The Westin has three ballrooms, 32 meeting and breakout rooms, and 13 theatres available for presentations.
  • Reuters Business Traveller
    Leave a comment or find out more about this venue on the Reuters Business Traveller page.
  • Eric W.
    Eric WinegardnerJanuary 19, 2011
    Been here 5+ times
    Crown jewel of the NYC SPG properties. Atrium Club rocks! Rooms are incredible and service is impeccable! Location rounds out value. Worth every cent!
  • Anita H.
    Anita HasanDecember 9, 2010
    Been here 5+ times
    Great hotel, awesome service from the front door.
  • Noelle M.
    Noelle MenaNovember 26, 2010
    Excellent service. Our daughter has many food allergies, they brought up a separate fridge for her food from Whole Foods. Management Jessie was awesome in making our stay special.
  • Tara
    TaraNovember 20, 2010
    Been here 5+ times
    I travel often and always stay at Starwood properties mostly the "W" bc of the "cloud beds" - but I will def. Be a return customer to this hotel-Excellent customer service!!! Great rooms, Very clean
  • Brandie
    BrandieOctober 14, 2010
    Been here 10+ times
    Wonderful Staff!
  • Kathleen B.
    Kathleen BelaSeptember 19, 2010
    Atrium Club is great!
  • Christine N.
    Christine NgoMay 11, 2010
    Staying in Times Square is not worth acquiring Starwood points, but it's close to my company HQ.
    Downvoted Sep 24
  • Chris G.
    Chris GiordanoApril 15, 2010
    Been here 50+ times
    Great news The Club Lounge is reopen and newly renovated. It looks great and the food is awesome.
  • Brandon K.
    Brandon KleinJanuary 29, 2010
    Ballroom is pretty, but services are outrageously priced- even for NYC!
  • Alex C.
    Alex ChaussJanuary 5, 2010
    Been here 5+ times
    Agreed about the executive lounge. Bring it back! Also what is this $10 charge for the workout facilities. Still my favorite place to stay in NYC. We come here multiple times a year. keep coming back
  • Scott G.
    Scott GulbransenSeptember 2, 2009
    Been here 50+ times
    Great hotel but economy has made them scale back drastically services. used to have a great executive lounge but closed it. Still a great place in a great location.
  • Roxanna
    RoxannaJuly 4
    Excelente hotel, muy limpio, tranquilo, seguro, no hay ruido, personal amable, tienes muchos restaurants abajo, buen precio.
  • Alfonso E.
    Cómodo y un poco bonito
  • Olaf L.
    Olaf LJanuary 26, 2016
    Lo mejor de este hotel es su ubicación
  • Jose R.
    Jose RuizOctober 12, 2015
    No está mal la localización
    NFL PICK6January 22, 2014
    Frio! Neve! NYCITY!! Essa é a cara do Super Bowl 48 meu povo!!! Acompanhe-nos! PICK6!!
  • Cinara O.
    Cinara OliveiraAugust 24, 2013
    Bem localizado..muito bonito
  • Paco Z.
    Paco ZapilloJuly 14, 2013
    Situación inmejorable, a un paso de Times Square y el perfecto punto de partida para conocer Manhattan. Habitaciones amplias, camas muy cómodas y enorme TV. El edificio alto y azul de la foto.
  • sergio
    sergioApril 11, 2013
    Been here 10+ times
    Buen desayuno y gente amable. Nice breakfast and kind people.
  • Carlos
    CarlosApril 10, 2013
    Been here 5+ times
    Excelente ubicación y servicio
  • Andrea T.
    Andrea TKFebruary 20, 2012
    Recomiendo que revisen su confirmación de ante mano, a mi me tocó que no la habían registrado y tuve que esperar horas para que me dieran el cuarto.
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