The Westin New York Grand Central

The Westin New York Grand Central

Hotel
Midtown East, New York
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7.3/10
327
ratings
  • Camron K.
    "Love the location and the hotel/rooms are comfortable and clean."(9 Tips)
    Chris L.
    "Good luck trying to use platinum upgrades."(2 Tips)
    Gary C.
    "Great location, clean rooms and friendly staff."(8 Tips)
    Till
    "Good place to stay for SPG Platinum tourists w/ Suite Night Awards"(2 Tips)
55 Tips and reviews
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  • Parham H.
    Parham HaghighiJune 26, 2017
    No free wifi! Comfortable beds.
  • Pieter L.
    Pieter LevelsJune 5, 2017
    Great place but they charged us for WiFi! Criminal! 🙅
  • Scott Kleinberg
    Scott KleinbergFebruary 20, 2017
    One of the older hotels in the area, but it was fine.
  • Stephanie D.
    Stephanie DeDeckerOctober 4, 2016
    Been here 5+ times
    Great location and clean rooms, but often rates are more expensive than it's worth
  • Matt L.
    Matt LawJune 27, 2016
    Worst thing after a long day of travel delay is showing up in a long line at check-in. Well, this is the hotel... Long wait with one person. fool me twice now, will not have a third time !
  • Dorothy H.
    Dorothy HuntApril 30, 2016
    The bed was comfortable. It wasn't as noisy for me. They charge for EVERYTHING its overpriced even for NYC. Don't buy drinks at the bar walk up the street you'll thank me later!
  • Fran S.
    Fran SuMarch 16, 2016
    Comfortable SPG bedding, relatively quiet midtown neighborhood.
  • Johan V.
    Johan Von SolmaNovember 30, 2015
    Great location.
  • Nora L.
    Nora LamartiSeptember 19, 2015
    Awesome dirty martinis!
  • Lindsey H.
    Lindsey HoganJuly 31, 2015
    Make sure your room is clean before committing to staying in it; colleagues found left over sandwiches in their mini-fridge. Makes you wonder what else they skipped over in the cleaning.
  • Christopher S.
    Christopher ShabazzJuly 11, 2015
    This hotel died not impressed me none. Everything was expensive. The housekeeping staff dust not leave fresh towels and the room was not as clean, finding hairs on the bathroom sink.
  • Cheryl
    CherylJuly 8, 2015
    Upgraded to a comfy king bed in corner room. Westin workout service is ridiculously slow - 1 hr to get all requested gear correct. Otherwise tranquil hotel unlike SPG Times Square properties.
  • Nic R.
    Nic RothMarch 13, 2015
    Friendly checkin, comfy bed, great shower. What more does one need?
  • Amol K.
    Amol KDecember 24, 2014
    Great views from the higher floors.
  • Beth D.
    Beth DwyerNovember 8, 2014
    WiFi is 15 bucks a day per room!
  • Rhonda S.
    Rhonda ScharfSeptember 5, 2014
    Easy walk from Grand Central Terminal - great location
  • Fortune C.
    Fortune CookieSeptember 3, 2014
    One lane, one way driveway
  • Tasos C.
    Very nice hotel. Central location and good service. I can't understand why it is not a 5* hotel.
  • Bana A.
    Bana AMay 10, 2014
    Reema graduation!! <3<3
  • Westin Hotels & Resorts
    Meet me under the clock. As the literal center of the station, there's never a dull moment waiting here. Read more
  • Westin Hotels & Resorts
    Tucked inside Grand Central Station, the Campbell Apartment is truly a hidden gem. With its cozy couches and grand fireplace, the Campbell Apartment is the perfect place for a nightcap. Read more
  • Westin Hotels & Resorts
    The Westin New York Grand Central is in prime Midtown East location makes it easy to experience Manhattan.
  • Antz A.
    Antz AMarch 8, 2014
    Too noisy. Room at 17th floor and still couldn't sleep because of traffic noise. Nice beds and correct size rooms.
  • Camron K.
    Camron KingFebruary 13, 2014
    Westin Grand Central repeat customer here! Love the location and the hotel/rooms are comfortable and clean. May not be the most upscale Westin, but it's on brand and a great property.
  • Sachin G.
    Sachin GaurJanuary 26, 2014
    No bottled drinking water in the room unlike other Westin hotels
  • Lucien
    LucienOctober 28, 2013
    Been here 5+ times
    Customer service is terrible at this hotel. Had issues at each of my stays.
  • Dennis A.
    Dennis AgusiOctober 28, 2013
    Great place to stay! Love the large rooms and convenient central location.
  • Jeff G.
    Jeff GunnOctober 20, 2013
    Been here 10+ times
    Serves Stumptown. Book it.
  • Pamir A.
    Pamir AydinogluOctober 18, 2013
    Friendly door keepers, room cleaning PERFECT, street noise is at very normal amount. Of course it is better if your rooms are at higher floors.
  • Chris L.
    Chris LockhartOctober 7, 2013
    Been here 5+ times
    The unrenovated rooms are gross. The place is always full. Good luck trying to use platinum upgrades.
  • Gary C.
    Gary CruzSeptember 23, 2013
    Great location, clean rooms and friendly staff. You should stay here.
  • Katy C.
    Katy CliffSeptember 8, 2013
    Hotel Restaurant is surprisingly good.
  • Paul L.
    Paul LomaxSeptember 6, 2013
    Been here 10+ times
    Location is perfect, & beds are comfortable. But rooms can be noisy, & room service is sloppy. However, it's currently half the points of other Westins for SPG Free Nights, so works out well.
  • SanDee P.
    SanDee PriserSeptember 6, 2013
    Rooms are OK but service, especially for SPG Platinum, is consistently disappointing. Very slow check in. Only 12 suites so forget upgrade even if you request Suite Reward 2 weeks in advance.
  • Kate G.
    Kate GeilingSeptember 5, 2013
    This place is perfectly fine, I don't hear any traffic noise.
  • Christina C.
    Christina CaraveoSeptember 3, 2013
    Concierges were grumpy and a bit snooty. See the cheery bellmen for quick help for things. Got an upgrade without having to use my Suite upgrade points - check in desk was more than kind to us.
  • Henry L.
    Henry LiJuly 27, 2013
    Been here 25+ times
    Rooms here at the Westin are generally bigger than NYC W's for the same price. Great location just a couple blocks from Grand Central. Duane Reade conveniently located around the corner. Nice spot!
  • Stéphane G.
    Stéphane G.July 7, 2013
    Go somewhere else, tiny rooms and bathroom, street noise, old rooms...better off at W or Sofitel.
  • Jonathan K.
    Jonathan KhooJune 15, 2013
    Do they not believe in fabric softener? My $2.99 towel from Walmart is less sandpapery.
  • Daniel A.
    Daniel AdamsJune 11, 2013
    Need a late night snack? Don't pay for the mini bar. There is a CVS on the corner.
  • Aleksey
    AlekseyMay 31, 2013
    Clean and nice with a fresh and pleasant smell in the rooms. Rooms are a bit small, but accurate. Biggest drawback? Paid Internet. Come on, it's 21st century. Don't nickel-and-dime your visitors.
  • Till
    TillMay 30, 2013
    Been here 5+ times
    Internet here is comfortably fast! (Not like in other Starwood hotels in Europe where "high speed Internet access" is often comparable to 1998 modem speed.)
  • Till
    TillMay 30, 2013
    Been here 5+ times
    Good place to stay for SPG Platinum tourists w/ Suite Night Awards: Use them here and get a Junior Suite with view at Chrysler Building. But don't expect hight plat recognition (this is NYC after all)
  • Miguel S.
    Miguel SolivanMay 21, 2013
    The room is comfortable, bigger than the rooms at the W or Waldorf Astoria at least. To me the problem is sound proof. You can hear everything and when you are trying to sleep that is a problem.
  • The F.
    The FleegMarch 25, 2013
    Been here 5+ times
    No complaints. Platinum upgrade on pts stay Sat-Sun. Reasonably large size rooms for the city and the recently renovated rooms are nice and comfortable. Easy walk to grand central - will stay again.
  • Hakan
    HakanMarch 16, 2013
    The most beautiful top two girls of US are serving breakfast...
  • Heather H.
    Heather HorensteinMarch 9, 2013
    Beautiful hotel since renos have been done.
  • Jodi
    JodiJanuary 27, 2013
    Westin Times Square is so much nicer. Friendlier staff as well.
  • Alicia
    AliciaDecember 2, 2012
    Been here 10+ times
    Skip this Westin. Platinum service is subpar and rooms hardly live up to the Westin name.
  • John B.
    John BigdaNovember 5, 2012
    Been here 10+ times
    Check in line takes a looking time and you can skip room service bc it is the same terrible food from before the renovation
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