People tend to check in during these times:
Seemed easy enough. Yes they hold $500 for insurance. And you can't take the car off the island (no farrys to other islands).
Never coming here again they hold u $500 if u don't get their insurance.
Super easy! Quick in, quick out. They even called a taxi for us to get to our hotel for our last night in San Juan since it was out of their shuttle area.
Beyond disappointed with this place. Not coming here again.
Give yourself extra time to get or return a car here.
If you get into the airport after 10pm don't bother waiting for the Thrifty shuttle. Take a taxi to your hotel and get your car in the morning.
Everything will be fine if you're prepared
It took us almost two hours to get through the line on a Monday afternoon. Budget extra time.
If dropping off on the way to the airport leave yourself plenty of time. Their shuttle that runs every 5-10 minutes took 45 minutes to show up
Great service! We had a hard time finding the place, but the staff on the phone were a big help!
Long lines/wait... Go early if you're returning.