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GO Transit

Union Station (YBZ)

Train Station, Historic Site, and Metro Station
Financial District, Toronto
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7.1/10
1,377
ratings
  • Arnesh M.
    "Still lots of construction... Nothing new .."(6 Tips)
    David H.
    "Presto Cards up to 20$ at stations"(3 Tips)
    Mark M.
    "... clean washrooms, good WiFi, VIA + GO Rail services."(2 Tips)
    Scottie M.
    "Super cool architecture and convention location to downtown."(3 Tips)
198 Tips and reviews
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  • Chris T.
    Chris ThomsonJanuary 2, 2013
    Been here 25+ times
    They have a PRESTO self-serve kiosk near the Tim Hortons where you can load your card instantly with debit or credit. All the PRESTO goodness, zero online-loading hassle, zero human interaction!
    Upvoted 1 week ago
  • Henry's
    Henry'sJanuary 21, 2013
    Toronto's transit hub, there are so many photo opportunities here. Before you leave, make sure to take a look at the upper level, where the architecture is just amazingly photogenic!
    Upvoted 1 week ago
  • Tom R.
    Tom RatajSeptember 2, 2015
    Been here 10+ times
    Looking for a decent pint of beer while waiting for your train? Now serving Mill St. Beers at UP Express terminal, upstairs at west end. Local craft brew instead of usual big-brand American swill.
  • Akinbode O.
    Akinbode OguntuyiFebruary 12, 2016
    It has the usual "busyness" connected with major terminals, BUT. The layout is excellent and directions are clear, so passengers old or new, can easily make their connections.
  • Elizabeth L.
    Elizabeth LakeFebruary 7, 2015
    Been here 25+ times
    Not too many places to eat at the station when you're waiting for a train. But very easily accessible to a lot of downtown via the underground which is great in the winter.
    Upvoted 2 weeks ago
  • Julie L.
    Julie LMay 12
    The old part of the station is worth to stop a few minutes to have a look around: the high ceilings are magnificent
    Upvoted 2 weeks ago
  • Chris S.
    Chris SmartJanuary 26, 2012
    Been here 100+ times
    If you need to walk slowly, please move to the side. And if you have a hoody on, take it off. You need your peripheral vision especially during rush hour
    Upvoted 2 weeks ago
  • Scott J.
    Scott JamesApril 12, 2017
    Service was great! I got here late, and we know I'm very close to blind. They knew my visual impaired and were prepared to help me. Still a scary place for disabled people. But not a bad rating.
  • Kevin D.
    Kevin DelaneyFebruary 20, 2012
    Been here 10+ times
    You can plug stuff into the outlet in the ceiling by the chairs just to the left of the pretzel place. Great for charging your dying phone ;)
  • Scottie M.
    Scottie MilagroJune 25, 2016
    Super cool architecture and convention location to downtown. Easy and fast train available to Pearson airport as well.
  • The Ritz-Carlton
    The Ritz-CarltonSeptember 6, 2011
    Union Station is the beginning of the "PATH", a 27km underground pathway connecting major buildings in the downtown core. The first path was from Union Station to The Royal York Hotel.
  • RiteanDan
    RiteanDanJune 18, 2013
    The Staff and Red Caps are very helpful for disabled passengers! Seek them out and don't forget to tip them well for checking your bags prior to departure!
  • Stilez
    StilezAugust 5, 2011
    Been here 50+ times
    You have to go upstairs & take the #6 Bay bus if you want to go to The Guvernment, but because of construction, you have to walk up Bay St. a bit for the nearest bus stop.
  • Brian J.
    Brian JengJune 30, 2017
    In the summer time there are pop-up vendors here. Really nice place to sit outside and get some food.
  • EJ
    EJNovember 8, 2009
    Been here 10+ times
    If the ticket lines are long (esp @ end of month when everyone is buying a monthly pass) there is another lesser known ticket counter in the Great Hall across from the VIA train ticket counter. Read more
  • Jordan
    JordanJuly 9, 2013
    If you're heading home on the Lakeshore West line, avoid the Concourse and enter your platform via the Teamway. Always board the higher number platform - there will be less people.
  • 📲 Reid E.
    📲 Reid EllisJuly 5, 2010
    Been here 100+ times
    If you are east of Union Station, use the Bay Street stairs at the east end of the platform. Avoids the rush-hour crowd inside Union Station.Similar stairs at west end for York Street too.
  • Gm0n
    Gm0nFebruary 1, 2012
    Been here 100+ times
    The cellular data signal is very weak at the Go Train platform level. Go to the ends of the platform for the best data signal or you can try connecting to the VIA Train WiFi if available
  • Maeve S.
    Maeve StrathyDecember 5, 2010
    Been here 10+ times
    If you have a smartphone (which you must), rather than printing off your ticket, just enter your confirmation code into the machine. Saves time and paper!
  • Carl G.
    Carl GriffinNovember 28, 2015
    Impressive building. Check out the flags of all the provinces and territories of Canada.
  • Mark M.
    Mark McGuireJanuary 29, 2016
    Beautiful building, people friendly, clean washrooms, good WiFi, VIA + GO Rail services.
  • Android D.
    Android Dav3December 30, 2010
    Been here 5+ times
    sit in the 3rd order 4th car from the front of the tran if you take the 5:43 lakeshore west. much less crowded. rarely do I get someone sitting accross from me.
  • Iain M.
    Iain MMarch 8, 2014
    Been here 10+ times
    Did you know, "GO Transit" stands for "Government of Ontario Transit?" GO is operated by Metrolinx, an agency of the Gov't of Ont.
  • Kari M.
    Kari MDDecember 23, 2011
    Been here 100+ times
    Don't be a douche and try and get on before the rest of the passengers on the opposite side. That courtesy is reserved for passengers needing assistance or those with carriages.
  • Arlene A.
    Arlene AliNovember 25, 2016
    Been here 10+ times
    Currently under renovations. All I have to say is, when it's done it had better be super fantastic!!!!
  • Ryan C.
    Ryan ColemanAugust 20, 2010
    Been here 25+ times
    Pro-tip: the status screens update first in the main concourse & then the screens visible by the stairs after a 30 second delay or so. Don't be a sucker & hang out on the stairs ;)
  • Alex J.
    Alex JegtnesOctober 14, 2017
    Leave more time for getting to your train; especially if you don't come in from the main entrance. Signage is lacking & not enough departure boards. Confusing layout possibly due to construction work.
  • Dean S.
    Dean SmithJune 14, 2013
    If it's raining water will fall through the platform onto your head. Keep a hat or brolly handy.
  • NHL
    NHLNovember 29, 2012
    Lost at Union Station on the way to the game? Follow the blue & white jerseys and they'll lead you to ACC, home of the Toronto Maple Leafs.
  • Chris O.
    Chris OOctober 28, 2014
    Been here 100+ times
    The revitalization project is massive and over the course of a very long time but the fruits of that labour are starting to show.
  • Connie C.
    Connie CrosbySeptember 4, 2012
    Been here 25+ times
    Presto refill machine is located behind the Tim Hortons kiosk in the GO train waiting area
  • David H.
    David HJanuary 28, 2016
    Been here 10+ times
    Go Bus Drivers will load Presto Cards up to 20$ at stations, check your balance online or you may have to do the line up and load at Union.
  • Melissa G.
    Melissa GonzalezMay 29, 2010
    Been here 50+ times
    The Croissant Tree on the lower level, below the Via Rail platforms and Harveys, is a hidden gem in the morning. Great coffee and croissants!
  • Ron C.
    Ron CharityMarch 13, 2013
    Been here 100+ times
    The construction has created huge lineups to get to the royal plaza. Walk above ground.
  • Adam N.
    Adam NowekAugust 8, 2015
    The interior is a bit shoddy and rundown, but the exterior of the building is pretty immense.
  • Nate C.
    Nate CorderyOctober 9, 2012
    Been here 50+ times
    During rush hour buy your GO tix or reload your PRESTO card upstairs. Not nearly the lineup as there is downstairs. .
  • Tyler H.
    Tyler HarrisonSeptember 28, 2015
    Been here 5+ times
    Pretty hefty construction going on right now. Make sure you follow the signs closely
  • Shuvani B.
    Shuvani BurtAugust 20, 2015
    Nice old station with market stalls outside for a bite to eat before your train
  • @FusionRockRadio V.
    @FusionRockRadio Vancouver / Seattle / TorontoJune 28, 2011
    Been here 10+ times
    Just wait for your track to be listed. Please don't go up for no reason and then jump the tracks to grab your train. You will get hit and a hefty fine!
  • Aaron M.
    Aaron McGowanJune 8, 2011
    Been here 5+ times
    Spend the little extra and get business class for longer trips. No lines, meals & excellent customer service!
  • Anu J.
    Anu JApril 30, 2015
    If you need to talk to customer service in the evening, give yourself 10-12 minutes lead time...long line.
  • G X.
    G XJanuary 17, 2011
    Been here 50+ times
    These cold morning certainly bring out more people. Get to the station earlier so you can get a seat. It sucks to stand.
  • Michael H.
    Michael HoldsworthJune 27, 2015
    Been here 10+ times
    Wonderful old station with some fantastic architecture
  • Michael J.
    Michael JosephMay 22, 2013
    Been here 25+ times
    The busiest train station in Canada. Under a lot of construction so make sure you don't miss your train.
  • Kate H.
    Kate HApril 19, 2012
    Been here 100+ times
    If you care about the economy, use a person to buy your ticket, not a machine. You could get forced out by a machine next.
  • Obinna O.
    Obinna OnyensoJuly 24, 2014
    Always check for your pre assigned seat.
  • Bilal S.
    Bilal ShiraziFebruary 28, 2013
    Been here 50+ times
    Need to get home immediately after coming into union but your card is locked out? Click override, tap, cancel, tap, then tap to get back home #protip
  • Michael H.
    Michael HoldsworthDecember 29, 2013
    Been here 10+ times
    Watch out for last minute platform changes, or trains that aren't on the screens, particularly on the GO Trains.
  • Toronto Maple Leafs
    Toronto Maple LeafsDecember 8, 2011
    Heading to a Leafs game? Follow all the people in blue & white jerseys. You're just minutes away from Air Canada Centre. Enjoy the game!
  • Karl B.
    Karl BergerMarch 12
    It is starting to look better now that some of the construction is coming to an end.
    Upvoted 1 week ago
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