VAT Refunds

Building and Government Building
at Terminal 3 (LHR Airport), Hounslow, TW6 1EW, United Kingdom
Hours:
Likely open (See when people check in)

People tend to check in during these times:

  • Today
    • 7:00 AM–8:00 PM
  • Tue
    • 8:00 AM–Noon
    • 2:00 PM–8:00 PM
  • Wed
    • 9:00 AM–11:00 AM
    • 1:00 PM–2:00 PM
    • 4:00 PM–8:00 PM
  • Thu
    • 9:00 AM–11:00 AM
    • 3:00 PM–8:00 PM
  • Fri
    • 7:00 AM–7:00 PM
  • Sat
    • 8:00 AM–9:00 PM
  • Sun
    • 7:00 AM–9:00 PM
Total Visitors
514
Total Visits
614
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16 Tips

  • Helen L.

    It could be better if the waiting line was shorter...

    Helen L.💕 · January 26
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  • Louis K.

    Stop at the refunds place across the hall. Then fill out the form and mall it in for free. Don't wait in this line.

    Louis Klieger · January 7
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  • Nataly K.

    12pm: no lines at all. The fastest VAT refund ever. Choose the credit-card option and get your money back in 5 days with no commission.

    Nataly Koukoushkina · June 24, 2014
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  • Hippo K.

    Ridiculous! Average q 2hours!

    Hippo Koe · October 8, 2013
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  • Linh H.

    Not sure if rates are better if you convert to your country's currency with 0% commission OR keep the refund in local currency in which case they do charge commission. #profitmakingmachine

    Linh H. · September 4, 2013
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  • Piya B.

    คิวยาวมาก ไม่ยอมปรับปรุง

    Piya Benjasut · July 17, 2013
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  • Shin Y.

    大部分都是中国人和中东人…

    Shin Yang · July 12, 2013
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  • Catarina

    Credit card refund might be faster, but did you know, unless you get cash, it is not guarantee you will get your cc refund, and because you have handed in all receipts, there is no way to chase it.

    Catarina · March 15, 2013
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  • Vincci

    Fill in your forms ahead of time and come early. Lines are long.

    Vincci · February 24, 2013
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  • Suzanne L.

    Please follow the instruction that only the person doing the VAT come in, so the rest of us can get a real idea of how many people are ahead in the queue and how long it might take!

    Suzanne L · October 29, 2012
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  • Lukjan S.

    วันนี้คนจีนไม่ได้มาแซงค่ะ คนไทยนี่แหละ ไม่รู้ใหญ่มาจากไหน หน้าไม่อาย

    Lukjan Sukho · October 11, 2012
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  • raccoon w.

    คิวยาวมากมาก่อนสัก2-3ช.ม. กรอกฟอร์มให้ครบแล้วระวังคนจีนแซงคิวพวกนี้มารยาทแย่มากอย่ายอมๆ

    raccoon werkgang · September 28, 2012
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  • Khalifa A.

    Don't forget to go to VAT exports on the left to get your VAT papers Stamped before Queuing at the VAT refund.

    Khalifa Al Qamzi · August 31, 2012
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  • Jason T.

    Leave enough time. Queues can be long. Complete forms ahead of time.

    Jason T · April 26, 2012
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  • Qaiser B.

    Try to choose the "card" method for the refund. The process will take 5 minutes.

    Qaiser Bachani · October 8, 2011
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  • yasushi t.

    There'll be a loooooong line. Refund while you are in town --- but it's too late.

    yasushi tsugihiro · September 20, 2011
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