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Virgin America

Virgin America

Airport Service
West Los Angeles, Los Angeles
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7.7/10
331
ratings
  • Brian
    "Great flight as usual - love main cabin select!"(22 Tips)
    Stephen C.
    "Main Cabin Select"(6 Tips)
    Carol C.
    "your food at the LaBrea bakery kiosk"(2 Tips)
    evangelina o.
    "WiFi, comfortable seating, la Brea turkey and avocado sandwich,"(2 Tips)
102 Tips and reviews
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  • Nikki C.
    Nikki Cawley5 days ago
    Never had a bad time with Virgin!
  • Cheapeats I.
    Cheapeats IncAugust 11, 2016
    My fave airline. Your own TV people
  • Lynne 🐰 Q.
    Lynne 🐰 QuJuly 26, 2016
    Been here 10+ times
    Since there is no app to tell you your gate changed, better check the latest gate either in the terminal or google.
  • joni
    joniJuly 1, 2016
    everyone raves about the VX service, so i'm SHOCKED at how bleak the food options are at the terminal! there's fake food BK, overpriced gladstone's, and la brea bakery and starbucks.
  • evangelina o.
    evangelina ornelasMay 13, 2015
    WiFi, comfortable seating, la Brea turkey and avocado sandwich,
  • Staci S.
    Staci StevensApril 25, 2015
    Avoid Virgin ticket agent Rachel- incredibly unprofessional and rude.
  • 💎T
    💎TFebruary 23, 2015
    I've always had great customer service with them! They're always very nice and accommodating.
  • Florence H.
    Florence HFebruary 6, 2015
    PARTY PLANE.
  • JJ V.
    JJ VenturiniFebruary 3, 2015
    In flight wifi works great. Very cool
  • Andrey K.
    Andrey KlenJanuary 18, 2015
    It's always comfy around
  • Onur A.
    Onur AvcıDecember 19, 2014
    Good service...
  • Ariel M.
    Ariel MorrisonNovember 23, 2014
    Most comfortable and accommodating airline
  • Erika Enid
    Erika EnidOctober 13, 2014
    Going to my home #Miami #southfloridarealestate #luxurylifestyle
  • Marlon A.
    Marlon AlaanOctober 13, 2014
    First time using Virgin America. I like it so far. Newer planes, much leg room....but wait, no inflight magazine? 😆
  • Ed O.
    Ed OremSeptember 4, 2014
    Checked the kids in and sending them off to #Disneyworld for 2 weeks then off to England for 3 Years!
  • Cheyene O.
    Cheyene OrtegaJune 2, 2014
    Main cabin select is a dream... Movies, wifi, credit card swipe on your personal seat-back monitor... and if you have Flight Attendant Bugsy on your flight, she's a total hottie (and single).
  • John T.
    John TestaMay 22, 2014
    They have a Burger King, and a Starbucks there. If those aren't up your alley I'd make sure to eat ahead of time.
  • Peter W.
    Peter WilsonMay 4, 2014
    The best airline around!
  • Keith S.
    Keith SchulnerMarch 21, 2014
    There are some outlets behind seats near wall at terminals. If you are not charging something, please try to avoid taking up seats near charging centers. Thanks.
  • Luis M.
    Luis MendozaMarch 5, 2014
    If you're heading to Austin for SXSW follow @SouthByFreeNoms! It's my SXSW specific Twitter reporting on all the free food and drinks.
  • Debbie S.
    Debbie SavianoFebruary 3, 2014
    Been here 5+ times
    ❤️ Affair with #Virgin! So know how to take care of us!
  • Jeff D.
    Jeff DeGeorgiaJanuary 13, 2014
    wifi here sux.
  • Laura G.
    Laura GoldmanNovember 24, 2013
    Been here 10+ times
    La Brea bakery (kiosk) turkey & avocado sandwich only decent thing to eat here
  • Angel T.
    Angel TriggsNovember 11, 2013
    Best airline there is. Never fly anybody else unless I have to.
  • Frank G.
    Frank GerechterNovember 7, 2013
    Been here 5+ times
    Decent sandwiches on board to purchase
  • Mary
    MaryNovember 3, 2013
    Upgrade to Main Cabin and skip the long lines.
  • Ben D.
    Ben De HoOctober 16, 2013
    Dont forget your ID
  • Brian H.
    Brian HustonSeptember 7, 2013
    Best flight experience I have ever had. Will fly Virgin again.
  • Carol C.
    Carol CernugelSeptember 3, 2013
    Get your food at the LaBrea bakery kiosk - unless you're gluten intolerant of course
  • Sheryl L.
    Sheryl LinnAugust 20, 2013
    For longer flights, I feel like it's worth it to go Main Cabin Select. No baggage fee, free food, drinks, movies and on demand tv with a little extra leg room. If you add up what the extras cost...
  • Michael
    MichaelJuly 19, 2013
    Silver or Gold members - go to the loft for free drinks and food! The stairs leading up are tricky to find but it sure beats the alternatives. Passes: Silver (2), Gold (3).
  • Drita K.
    Drita KesslerJuly 10, 2013
    If you are traveling to the East Coast check your flight for major delay! Still waiting at LAX Terminal do to storms in NY.
  • Drita K.
    Drita KesslerJuly 10, 2013
    Delayed again...ugh!
  • Joselynne B.
    Joselynne BoschenJune 24, 2013
    Been here 5+ times
    Always check ur flight status before leaving the comfor of ur own home. It isn't as nice waiting for a 2 hr delay in an airport bar 😝
  • DAN C.
    DAN COXJune 9, 2013
    Do not ask to speak with the Virgin. She is not on your flight.
  • Brian
    BrianJune 4, 2013
    Been here 5+ times
    Great flight as usual - love main cabin select!
  • Seth K.
    Seth KaplanMay 17, 2013
    Breakfast options are sparse here but the sausage omelette at Gladstone's is a good bet.
  • Bonnie W.
    Bonnie WolfeMay 16, 2013
    If you are flying to SFO from LAX, check for weather delays. If the plane orginates in LA (first flight of the day then a delay is less likely). If the plane orginates from SFO delays likely.
  • Whitney F.
    Whitney FMay 10, 2013
    2 words for any couple who has ever wondered if two laptops are really necessary for a weekend vacation: flight delays.
  • Sam
    SamMay 6, 2013
    Concur with Leo, see ya United
  • Marissa M.
    Marissa MantissaMay 2, 2013
    An upgrade will get you unlimited booze! Plus movies and food.
  • Milque K.
    Milque KApril 27, 2013
    Been here 5+ times
    Best Airline and coolest staff!
  • DivaDanielle W.
    DivaDanielle WhiteApril 26, 2013
    Friendliest airport staff ever!
  • Jessica M.
    Jessica MeddowsApril 25, 2013
    I've never seen so many drunk, bogan Aussies waiting for a flight. Book business class if you can to avoid them on a long haul flight.
  • LuAnne G.
    LuAnne GeffenApril 5, 2013
    Word to the wise: There is a serious malfunction with the operation at check-in/baggage check. Therefore, don't check a bag unless you absolutely have to. Expect to wait FOREVER.
  • Christina U.
    Christina Uy-PendonApril 5, 2013
    This airline is so hip!!!!! Love the mood lights and the sounds!! My style of traveling.
  • Stephen C.
    Stephen Clyde, RE/MAX RealtorApril 3, 2013
    Been here 5+ times
    Upgrading to Main Cabin Select is well worth the money you will love the miles of extra leg room and the unlimited food and drink
  • Matt S.
    Matt SMarch 9, 2013
    You'll probably go hungry in the terminal if you are veggie
  • Mark I.
    Mark IveyMarch 3, 2013
    Don't bother with the in-flight wi-fi. The speed is terrible.
  • Marco R.
    Marco RobertJanuary 30, 2013
    "The Virgin Counter"...it sounds like a great place!
  • Wendy B.
    Wendy BakerJanuary 10, 2013
    Been here 5+ times
    Lovely new lounge/loft!
  • graceface k.
    graceface killaJanuary 2, 2013
    Been here 25+ times
    Link to a topguest account to score some Virgin frequent flyer points when you check in.
  • Erich M.
    Erich MaloNovember 15, 2012
    "GLOW SO HARD" #ETRAIN
  • Sampion
    SampionOctober 26, 2012
    Been here 5+ times
    Virgin America. A place were it doesn't feel like subsidized public transportation.
  • Jessica A.
    Jessica AlvaradoOctober 23, 2012
    Best airline yet!! Grreat service and priced flights gotta love the club style in flight lighting
  • Jesse C.
    Jesse CoaneOctober 11, 2012
    Stuck on a long flight? Watch the short film "Table for One" for free! It's in the Napa Valley Film Festival section under "Best of the Web"
  • Brielle C.
    Brielle CoronadoSeptember 30, 2012
    Love Virgin America. Love the purple lights and seat-to-seat chatting :)
  • Jeremy S.
    Jeremy StanfordAugust 24, 2012
    Been here 50+ times
    Check to see if you can upgrade once on the plane... usually a good deal.
  • Kat
    KatAugust 17, 2012
    This is the longest most inefficient wait I've ever had for check in. With my late connection arrival, I am missing my flight because of Virgin.
  • Jeremy S.
    Jeremy StanfordAugust 17, 2012
    Been here 50+ times
    Great lighting makes all the difference creating Virgin's cool vibe.
  • Caroline L.
    Caroline LogueJune 14, 2012
    The upside of flying virgin is almost outweighed by the downside of the terminal. NOT somewhere you want to spend a lot of time!!
  • Amy K.
    Amy KoMay 29, 2012
    No longer sure about Virgin. It's customer service is no better than any other airline. Going to try United again next time!
  • graceface k.
    graceface killaMay 24, 2012
    Been here 25+ times
    Self check-in for a solo party.
  • Justin C.
    Justin CMay 13, 2012
    Virgin is the only way to fly. Super easy to fly in and out of LAX.
  • Kevin W.
    Kevin WuMay 12, 2012
    They made the check in counter like a night club
  • Andy F.
    Andy FierroMay 9, 2012
    Been here 10+ times
    Such a great Airline, not to mention the music selection they play for you at the counter. Staff are friendly, from the ticket counter agent to the Pilot.
  • Patty B.
    Upgrade, it's worth it :) cocktail time !!!
  • Whitley B.
    Whitley BabyMay 4, 2012
    I prefer jet blue. Just saying
  • Ani J.
    Ani JohnsonApril 1, 2012
    The 9:25 pm flight is running an hour late. My first time on virgin and I have to say...never again!
  • Jenny R.
    Jenny RoseMarch 31, 2012
    Virgin America at LAX, your restaurant options suck. Gladstone's is way overpriced for Long John Silver food. Starbucks has better options.
  • Darren A.
    Darren AlexanderMarch 10, 2012
    This place is a mess, I think they need more counters or staff or something.
  • Andrea M.
    Andrea McCarthyMarch 5, 2012
    Awesome airline! Highly recommend .
  • Charles E.
    Charles EdgeMarch 2, 2012
    Great service!
  • Gina B.
    Gina Blancarte-MillardFebruary 14, 2012
    Leaving on a Monday afternoon seems less crowded. Small wait to check in at this time
  • Karl D.
    Karl DetkenFebruary 13, 2012
    Been here 5+ times
    If you're bringing a guitar make sure it's in a hard case to gate chk it because they don't have a closet.
  • Matias V.
    Matias ValenzuelaFebruary 4, 2012
    Look for hidden power plugs behind the service counters, by the seats, those are less crowded than the samsung power poles
  • Chef P.
    Chef PaulJanuary 21, 2012
    The worst. 7 hour delay from lax to sfo
  • Anjali S.
    Anjali SinghalJanuary 2, 2012
    La Brea Bakery is a rip-off!!! $10 for a sandwich
  • Sorah S.
    Sorah ShinDecember 4, 2011
    Make sure you're at the right terminal! Virgin Atlantic is at terminal 2 while Virgin Australia and America are at terminal 3... Lol
  • STALYON
    STALYONNovember 26, 2011
    Been here 100+ times
    Here's a $20 Gift Certificate for friends + brand ambassadors to enjoy: http://t.co/0mQTgPD Exp. 11/26/2011-Promo Code: STALYONFRIDAY
  • IamSir'leon G.
    IamSir'leon GillNovember 21, 2011
    The best freakin airline EVER.......
  • @DavidCruiseSF
    @DavidCruiseSFNovember 18, 2011
    Been here 10+ times
    Enjoy a #VirginBull cocktail when you get on board
  • Janet J.
    Janet JohnsonNovember 4, 2011
    if the gate area for Alaska in terminal 3 is jammed (and it usually is, go next door to gates 35-39 and there's a possibility for luxurious space and peace!
  • Scott W.
    Scott WilsonOctober 29, 2011
    Open a tab on a flight through the touchscreen... They deliver food and drinks fairly reasonably on demand without a long wait. Keep tab open if you want to order movies, etc. it will email receipt
  • Devon M.
    Devon MaloneySeptember 26, 2011
    Two hours, shmoo hours. When you're flying with Virgin, getting here an hour early is more than enough.
  • @DavidCruiseSF
    @DavidCruiseSFAugust 26, 2011
    Been here 10+ times
    You are truly fierce and know exactly how to travel like a Rockstar! Order yourself a #VirginBull when you get aboard..Cheers!
  • Bryan B.
    Bryan BuskasAugust 20, 2011
    Been here 5+ times
    Get there early or they will leave you behind and give away your seats and charge you fees to rebook on standby!
  • Amit G.
    Amit GoldsteinJuly 28, 2011
    Been here 10+ times
    Only one bar - Gladstone. Terrible service, but folks who want a drink have no choice.
  • Lauren C.
    Lauren CMay 26, 2011
    Been here 10+ times
    Check in 1 hr or so before flight and get good upgrade deals for first class from main cabin select: )
  • AdventureGirl S.
    AdventureGirl StefMay 16, 2011
    The best airline ever! Best staff! Rock on!
  • Daniel O.
    Daniel O'LearyMarch 20, 2011
    Been here 5+ times
    Only pay wifi in this terminal is TMobile
  • Linh T.
    Linh TNovember 29, 2010
    check your bags in online or be prepared to be yelled at
  • AdventureGirl S.
    AdventureGirl StefNovember 17, 2010
    Virgin America rocks it! I try to book it above all other airlines!
  • Henry J.
    Henry JoseOctober 13, 2010
    Get ready to dance.. Coolest check in counter ever. Feels like your in a night club! Speedy service and great staff!
  • Mike R.
    Mike RowanSeptember 27, 2010
    Sit in first class if you can, and just relax and enjoy!
  • Keenan K.
    Keenan KelseySeptember 8, 2010
    Been here 25+ times
    pack light if your flight is onl an hour(to SF). however, if you must check in a bag, you might as well pay an extra $10 to upgrade to MCS and drink onthe waythere.
  • Tony B.
    Tony BielSeptember 7, 2010
    Been here 10+ times
    Eat something before you arrive at Terminal 3. The food choices are bleak. Gladstone's (greasy sea food), Burger King (fast food) or Starbucks. Yes, Starbucks is probably the best option.
  • Andy K.
    Andy KimSeptember 3, 2010
    pack light - i just paid $25 to check-in one bag for a flight that's only an hour
  • Lisa P.
    Lisa PhungSeptember 2, 2010
    Bathrooms smell
  • Brittany L.
    Brittany L.August 4, 2010
    Virgin doesn't do curbside check-in until 5:00am
  • Ray Y.
    Ray YApril 28, 2010
    don't walk to In-n-out Burger from here.
  • Marce P.
    Marce PadillaJanuary 11, 2012
    Lo malo es q no hay nada bueno de comer y el internet custa 9 dls ... Elo malo
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