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Starwood Preferred Guest® (SPG)

W Chicago - City Center

Hotel · The Loop
172 W Adams St (at S Wells St), Chicago, IL 60603, United States
Credit Cards:
Yes (incl. American Express)

W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, Downtown Chicago shopping and the Chicago Theatre District.


Based on 245 votes

People like this place

  • What you need to know
    P. Y. M.
    "The "Acura Experience" needs to extend their hours."(3 Tips)
    Emily B.
    "Make sure you call Whatever/Whenever"(2 Tips)
    Kyle H.
    "The truffle fries are amazing!"(2 Tips)
    David D.
    "... a Rockstar. We had the luxury of having him as our Concierge last yr when..."(2 Tips)
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74 tips and reviews.

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  • all tips and reviews
  • acura
  • whatever
  • breakfast food
  • cocktails
  • truffle fries
  • scenic views
  • stylish
  • comfortable
  • Nutella French toast
  • trendy
  • martinis
  • fancy
  • espresso
  • tomato soup
  • hotel
  • chocolate cookies
  • grilled cheese sandwiches
  • massage
  • good for a late night
  • tacos
  • Samantha L.

    Nice, clean rooms but the city view is limited

    Samantha Lee · March 7
  • JP S.

    Great hotel lobby to work out of downtown. They have free coffee in the lobby.

    JP Seral · December 2, 2015
  • Emily L.

    doesn't feel as modern as most other Ws

    Emily L · September 13, 2015
  • Rafi R.

    I expect more from a W. Dislike: the lack of water pressure in the bathroom, the ultra-sensitive temperature-swinging sink, and even something as simple as the walls being painted plain off-white. Boo

    Rafi Romero · September 6, 2015
  • Victor R.

    Great location! Cool set up. Elevators will trip you out! Great place to stay if you are in your 20s and 30s. Very close to train stop!

    Victor Rodriguez · August 11, 2015
  • Megan S.

    Hotel room was a bit smaller than expected but it works just fine for the 2 nights. The room was super clean, the lobby was gorgeous! The gents out front will hail cabs for you. Great hotel overall!!

    Megan Skelton · August 8, 2015
  • Ryan

    Better have status here, or your room will be tiny

    Ryan · July 27, 2015
  • Brendan C.

    Probably the nicest hotel I've ever stayed at :)

    Brendan Cottam · March 24, 2015
  • Dave M.

    Don't get the wonder room unless your a small person and alone.

    Dave M · March 15, 2015
  • Dan M.

    Rooms are a little small, but the atmosphere makes up for it and more.

    Dan McMillan · January 21, 2015
  • Isameow

    Not ideal for weekends-- it's a tad far away from the fun places in river north. Sometimes there are odd mechanical noises. Lauren the bartender is awesome; get the van gough espresso vodka shot.

    Isameow · December 22, 2014
  • JJ V.

    Excellent service & room was great. Will definitely return

    JJ Venturini · October 18, 2014
  • Mitty C.

    This place is AWESOME. Think Trendy Club + Modern hotel.

    Mitty Chang · September 29, 2014
  • Monti B.

    The elevators can tell time.

    Monti Bray · August 14, 2014
  • James T.

    Lobby is a bit too dark. Don't walk in with your shades on. :-)

    James T · August 10, 2014
  • David D.

    The Concierge Pierre is the best in the city, ask him anything he will set up like a Rockstar. We had the luxury of having him as our Concierge last yr when we stayed at the WLakeshore. Tip him well.

    David DeNeire · July 19, 2014
  • Kay D.

    Free WiFi in the lobby, but not in the bedroom. Annoying. Should be an added "perk" as an SPG member.

    Kay Dee · July 1, 2014
  • Cristina B.

    They definitely want to make sure they have what you want when you want it. Included in the snack bar was a box with condoms, lubricant and gum...#beprepared

    Cristina Bonaldes · March 16, 2014
  • Michelle

    In "the loop"--walking distance to Starbucks/24hr Dunkin Donuts & quick sandwich shops

    Michelle · March 14, 2014
  • Benjamin B.

    Say "no" to cozy rooms! They are way too small and way too noisy... and I'm from NYC! Really they shouldn't be using these rooms in their current condition.

    Benjamin B. · November 6, 2013
  • Nicole L. T.

    TONS of fun at a charity event last night! Bartender, Tanya in the lounge is great!

    Nicole L. Townsend · September 17, 2013
  • Darshna

    Try the tomato soup that is on the menu - it is wonderfully comforting and served at the right temperature

    Darshna · September 8, 2013
  • D'Angelo B.

    Amazing rooms and great location. Enjoyed every moment ;-)

    D'Angelo Bailey · August 13, 2013
  • Liza S.

    Bring a Mifi card.

    Liza Sperling · June 28, 2013
  • Daniel P.

    The bartenders are quite skilled at dealing with the masses of business types. A bit low-key compared to other W's I've stayed at, and most shops and restaurants right nearby close early.

    Daniel Phelps · May 25, 2013
  • Erick B.

    You can order room service from the IPO menu, in addition to In Room Dining.

    Erick Barbor · April 23, 2013
  • Nicole

    One of my favorite hotels. Very trendy lobby & bar downstairs (disco balls!). Friendly staff. Very spacious rooms versus other W's I've stayed at. Good location.

    Nicole · March 14, 2013
  • Chris W.

    Parking is outrageous. Going a block up and go to self park. Its 28$ a day.

    Chris Wilson · February 23, 2013
  • Kyle H.

    The truffle fries are amazing!

    Kyle H · January 25, 2013
  • Ed J.

    Couch in room was stained in 3 places. No coffee in lobby as advertised at 8am. Bed was very comfy though and room was nice. Lobby bar was great.

    Ed Jamison · January 20, 2013
  • Neil C.

    Terrible attitude at the night desk - I had missed a train and walked in. I'm a lifetime Gold SPG member, and they tried to sell me a room (Instead of Giving me it on points)

    Neil Cowley · November 21, 2012
  • Jessica C.

    The in-room massage was amazing. Schedule an appointment and they show up at your room and take care of everything.

    Jessica Carlson · September 2, 2012
  • Andrea G.

    These are the smallest rooms I have ever stayed in! Stuck in a broken elevator, the lobby is too crowded and the staff isn't great.

    Andrea G. · July 28, 2012
  • chin D.

    It's nice n comfortable but hotel doesn't have hotel parking which sucks which cost $55 a night.

    chin Dixon · July 1, 2012
  • Jackson D.

    Kick back on the second level under the rococo gold-leaf vaulted ceilings.

    Jackson Dodd · June 21, 2012
  • Flat S.

    Where's the free wifi?

    Flat Stanley · May 22, 2012
  • Kaite

    Don't hesitate to ask for late check out...they also have a promo with Acura, usually can schedule a ride (only a drop off, but still) instead of taxis/the L

    Kaite · May 20, 2012
  • Brigitte A.

    The girl at the front desk upgraded us with a view of the courtyard. There is NO courtyard!

    Brigitte A · April 28, 2012
  • Michele K.

    Beautiful hotel, put parking rates are crazy for over six hours $55.00 dollars geesh!!

    Michele Knappe · April 21, 2012
  • Alison P.

    Great concierge service here.. Ask for Eden..for restaurant tips and events around town. She knows her stuff!

    Alison Press · April 20, 2012
  • Miles D.

    Great Concierge!

    Miles Dabic · March 30, 2012
  • Miles D.

    Outstanding Concierge team!

    Miles Dabic · March 29, 2012
  • P. Y. M.

    The staff go out of their way to provide the best service they can. The "Acura Experience" needs to extend their hours. No Bliss Spa so go to the JW Marriott across the street.

    P. Y. M. · March 17, 2012
  • Gabby R.

    Fresh marshmallow chocolate cookies every evening!!

    Gabby Ramaci · February 19, 2012
  • Gabby R.

    Best service you'll ever receive. Do not pass up an opportunity to stay at a W.

    Gabby Ramaci · February 19, 2012
  • Alexis L.

    Great service. Even the tea was well served.

    Alexis Lucille · February 8, 2012
  • John Paul

    Be sure to set your own alarm, the wake up call came late...

    John Paul · January 18, 2012
  • Alison F.

    Bring earplugs, you can hear the L run a few minutes.

    Alison Feigen · January 18, 2012
  • Christopher T.

    nice lake view

    Christopher Teggatz · January 3, 2012
  • Amy W.

    This is by far my favorite W. Excellent, friendly staff, larger than usual rooms for a W.

    Amy Webb · November 21, 2011
  • Lisa O.

    Ask for laralin when you are planning a surprise or need anything! She really goes above and beyond!

    Lisa OBrien · October 16, 2011
  • Russell H.

    Pimm's Cup. Tasty.

    Russell Hackney · October 14, 2011
  • Paul B.

    Such an amazing hotel experience. The attention to detail is fantastic. Make sure to always check what they are offering near the checkin desk. They free Gatorade for the runners after the marathon.

    Paul Brenner · October 9, 2011
  • Kevin C.

    Taco day is by far the best.

    Kevin Carlin · October 6, 2011
  • Peter H.

    Not only the hotel, but the lounge that spills into the lobby has become a staple. Amazing vibe and the perfect setting to unwind with friends while the liquor and conversation flow.

    Peter Harders · October 5, 2011
  • Suzette M.

    Vanessa at the concierge desk is amazing at her job! Very detail oriented and friendly!

    Suzette Mariel · September 17, 2011
  • sunil p.

    Awesome tip from Allen at the front desk - signing up for the Magic program gets you an extra 500points/night towards your SPG card!

    sunil pai · August 9, 2011
  • daeyoung y.

    The W hotel, lobby is OK but room was very small and now feel like W hotel

    daeyoung yoon · June 29, 2011
  • Chloe H.

    IPO restaurant has amazing Nutella French Toast for breakfast! (hit up sweat to avoid the guilt trip)

    Chloe Hampton · June 1, 2011
  • Betsi L.

    Rooms are cool as long as you are not claustrophobic! Nice lobby living room. They really took care of me after late arriving flight with good meal served in the moving room lobby.

    Betsi Lynch · May 23, 2011
  • Cheryl C.

    Good luck getting your workout in at this hotel! The exercise room situation is unacceptable! Not much equipment and many pieces are, and have been, out of order for weeks, VERY FRUSTRATING!!

    Cheryl Crouse · May 18, 2011
  • John P.

    Try something different: the Crispin cider is quite good!

    John Pampuch · April 20, 2011
  • Arthur L.

    Very noisy!!!!! Can totally hear the L run every few minutes. Convenient location to offices. Dead on Sunday night. Would not recommend for leisure stay

    Arthur Lu · January 10, 2011
  • John R.

    Awesome comp breakfast buffet

    John R · December 11, 2010
  • Chuck S.

    Gorgeous and stylish lobby.

    Chuck Sanchez · December 2, 2010
  • Elizabeth N.

    Bring earplugs and an eye mask if you're a light sleeper. The rooms don't black out and there's a train that runs right through your hotel room every 10 minutes.

    Elizabeth Nicol · November 11, 2010
  • Caryn B.

    I love how no matter how long I've been away, this still feels like home. Humberto, Tree, and Jaime are wonderful!!!

    Caryn Bryant · October 30, 2010
  • Bobby H.

    Make sure you ask for Alfredo in the dining room, he will take great care of you.

    Bobby Hoeppner · October 11, 2010
  • Sara S.

    Best late night room service- grilled cheeses with french fries, mmmm!!

    Sara Soto · September 21, 2010
  • Sue K.

    Lobby bar is a great combination of festive and private. Truffle fries are just ok, not as good as Fox & Obel.

    Sue Kim · August 25, 2010
  • Emily B.

    Great hotel! Make sure you call Whatever/Whenever

    Emily Brune · August 4, 2010
  • Mintie

    Graham, your very capable bartender, makes some killer martinis!!

    Mintie · July 23, 2010
  • Robert R. the Whatever/Whenever desk & reserve your complimentary ride with personal driver in a Acura luxury SUV. Awesome Service!!! Read more

    Robert Rowe · June 3, 2010
  • Brad J.

    if you have a pooch, you can cocktail w/ him/her! totally dog friendly!!!

    Brad J · May 12, 2010

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