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Starwood Preferred Guest® (SPG)

W Chicago - City Center

The Loop, Chicago
  • P. Y. M.
    "The "Acura Experience" needs to extend their hours."(3 Tips)
    Emily B.
    "Make sure you call Whatever/Whenever"(2 Tips)
    Kyle H.
    "The truffle fries are amazing!"(2 Tips)
    Rushdi M.
    "Wonderful hotel - clean room - great location."(4 Tips)
80 Tips and reviews
  • acura
  • whatever
  • breakfast food
  • truffle fries
  • scenic views
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  • Recent
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  • Mat C.
    Mat CollisAugust 19
    Nice hotel but this 200$ incidentals charge is ridiculous as it takes 10 days to go back into your account. With a UK card too I get charged for both transactions!
  • Justin S.
    Ask for a newer room
  • Ashlyn A.
    Ashlyn AiuDecember 26, 2016
    Clean hotel in great area. Very close to public transit.
  • ZZubin
    ZZubinSeptember 18, 2016
    Good sized rooms. Really weird lobby seems to not utilize the space well, but room quality made up for it. Hood is not the most active
  • Rushdi M.
    Rushdi MGSeptember 14, 2016
    Wonderful hotel - clean room - great location. The only disadvantage was they don't provide free wifi !
  • Aditi
    AditiAugust 16, 2016
    Rooms are very old and tiny. Not up to W standards anywhere else.
  • Samantha L.
    Samantha LeeMarch 7, 2016
    Nice, clean rooms but the city view is limited
  • JP S.
    JP SeralDecember 2, 2015
    Great hotel lobby to work out of downtown. They have free coffee in the lobby.
  • Emily L.
    Emily LSeptember 13, 2015
    doesn't feel as modern as most other Ws
  • Rafi R.
    Rafi RomeroSeptember 6, 2015
    I expect more from a W. Dislike: the lack of water pressure in the bathroom, the ultra-sensitive temperature-swinging sink, and even something as simple as the walls being painted plain off-white. Boo
  • Victor R.
    Victor RodriguezAugust 11, 2015
    Great location! Cool set up. Elevators will trip you out! Great place to stay if you are in your 20s and 30s. Very close to train stop!
  • Megan S.
    Megan SkeltonAugust 8, 2015
    Hotel room was a bit smaller than expected but it works just fine for the 2 nights. The room was super clean, the lobby was gorgeous! The gents out front will hail cabs for you. Great hotel overall!!
  • Ryan
    RyanJuly 27, 2015
    Been here 10+ times
    Better have status here, or your room will be tiny
  • Brendan C.
    Brendan CottamMarch 24, 2015
    Probably the nicest hotel I've ever stayed at :)
  • Dave M.
    Dave MMarch 15, 2015
    Don't get the wonder room unless your a small person and alone.
  • Dan M.
    Dan McMillanJanuary 21, 2015
    Rooms are a little small, but the atmosphere makes up for it and more.
  • Isameow
    IsameowDecember 22, 2014
    Not ideal for weekends-- it's a tad far away from the fun places in river north. Sometimes there are odd mechanical noises. Lauren the bartender is awesome; get the van gough espresso vodka shot.
  • JJ V.
    JJ VenturiniOctober 18, 2014
    Excellent service & room was great. Will definitely return
  • Mitty C.
    Mitty ChangSeptember 29, 2014
    This place is AWESOME. Think Trendy Club + Modern hotel.
  • Monti B.
    Monti BrayAugust 14, 2014
    The elevators can tell time.
  • James T.
    James TAugust 10, 2014
    Lobby is a bit too dark. Don't walk in with your shades on. :-)
  • David D.
    David DeNeireJuly 19, 2014
    The Concierge Pierre is the best in the city, ask him anything he will set up like a Rockstar. We had the luxury of having him as our Concierge last yr when we stayed at the WLakeshore. Tip him well.
  • Kay D.
    Kay DeeJuly 1, 2014
    Free WiFi in the lobby, but not in the bedroom. Annoying. Should be an added "perk" as an SPG member.
  • Cristina B.
    Cristina BonaldesMarch 16, 2014
    They definitely want to make sure they have what you want when you want it. Included in the snack bar was a box with condoms, lubricant and gum...#beprepared
  • Michelle
    MichelleMarch 14, 2014
    Been here 5+ times
    In "the loop"--walking distance to Starbucks/24hr Dunkin Donuts & quick sandwich shops
  • Benjamin B.
    Benjamin B.November 6, 2013
    Say "no" to cozy rooms! They are way too small and way too noisy... and I'm from NYC! Really they shouldn't be using these rooms in their current condition.
  • Nicole L. T.
    Nicole L. TownsendSeptember 17, 2013
    TONS of fun at a charity event last night! Bartender, Tanya in the lounge is great!
  • Dee
    DeeSeptember 8, 2013
    Try the tomato soup that is on the menu - it is wonderfully comforting and served at the right temperature
  • D'Angelo B.
    D'Angelo BaileyAugust 13, 2013
    Amazing rooms and great location. Enjoyed every moment ;-)
  • Liza S.
    Liza SperlingJune 28, 2013
    Bring a Mifi card.
  • Daniel P.
    Daniel PhelpsMay 25, 2013
    The bartenders are quite skilled at dealing with the masses of business types. A bit low-key compared to other W's I've stayed at, and most shops and restaurants right nearby close early.
  • Erick B.
    Erick BarborApril 23, 2013
    Been here 10+ times
    You can order room service from the IPO menu, in addition to In Room Dining.
  • Nicole
    NicoleMarch 14, 2013
    One of my favorite hotels. Very trendy lobby & bar downstairs (disco balls!). Friendly staff. Very spacious rooms versus other W's I've stayed at. Good location.
  • Chris W.
    Chris WilsonFebruary 23, 2013
    Been here 5+ times
    Parking is outrageous. Going a block up and go to self park. Its 28$ a day.
  • Kyle H.
    Kyle HJanuary 25, 2013
    The truffle fries are amazing!
  • Ed J.
    Ed JamisonJanuary 20, 2013
    Couch in room was stained in 3 places. No coffee in lobby as advertised at 8am. Bed was very comfy though and room was nice. Lobby bar was great.
  • Neil C.
    Neil CowleyNovember 21, 2012
    Terrible attitude at the night desk - I had missed a train and walked in. I'm a lifetime Gold SPG member, and they tried to sell me a room (Instead of Giving me it on points)
  • Jessica C.
    Jessica CarlsonSeptember 2, 2012
    The in-room massage was amazing. Schedule an appointment and they show up at your room and take care of everything.
  • Andrea G.
    Andrea G.July 28, 2012
    These are the smallest rooms I have ever stayed in! Stuck in a broken elevator, the lobby is too crowded and the staff isn't great.
  • chin D.
    chin DixonJuly 1, 2012
    It's nice n comfortable but hotel doesn't have hotel parking which sucks which cost $55 a night.
  • Jackson
    JacksonJune 21, 2012
    Kick back on the second level under the rococo gold-leaf vaulted ceilings.
  • Flat S.
    Flat StanleyMay 22, 2012
    Where's the free wifi?
  • Kaite
    KaiteMay 20, 2012
    Don't hesitate to ask for late check out...they also have a promo with Acura, usually can schedule a ride (only a drop off, but still) instead of taxis/the L
  • Brigitte A.
    Brigitte AApril 28, 2012
    The girl at the front desk upgraded us with a view of the courtyard. There is NO courtyard!
  • Michele K.
    Michele KnappeApril 21, 2012
    Beautiful hotel, put parking rates are crazy for over six hours $55.00 dollars geesh!!
  • Alison P.
    Alison PressApril 20, 2012
    Great concierge service here.. Ask for Eden..for restaurant tips and events around town. She knows her stuff!
  • Miles D.
    Miles DabicMarch 30, 2012
    Been here 25+ times
    Great Concierge!
  • Miles D.
    Miles DabicMarch 29, 2012
    Been here 25+ times
    Outstanding Concierge team!
  • P. Y. M.
    P. Y. M.March 17, 2012
    Been here 5+ times
    The staff go out of their way to provide the best service they can. The "Acura Experience" needs to extend their hours. No Bliss Spa so go to the JW Marriott across the street.
  • Gabby R.
    Gabby RFebruary 19, 2012
    Fresh marshmallow chocolate cookies every evening!!
  • Gabby R.
    Gabby RFebruary 19, 2012
    Best service you'll ever receive. Do not pass up an opportunity to stay at a W.
  • Alexis L.
    Alexis LucilleFebruary 8, 2012
    Great service. Even the tea was well served.
  • John Paul
    John PaulJanuary 18, 2012
    Be sure to set your own alarm, the wake up call came late...
  • Alison F.
    Alison FeigenJanuary 18, 2012
    Bring earplugs, you can hear the L run a few minutes.
  • Christopher T.
    Christopher TeggatzJanuary 3, 2012
    nice lake view
  • Amy W.
    Amy WebbNovember 21, 2011
    Been here 5+ times
    This is by far my favorite W. Excellent, friendly staff, larger than usual rooms for a W.
  • Lisa O.
    Lisa OBrienOctober 16, 2011
    Ask for laralin when you are planning a surprise or need anything! She really goes above and beyond!
  • Russell H.
    Russell HackneyOctober 14, 2011
    Pimm's Cup. Tasty.
  • Paul B.
    Paul BrennerOctober 9, 2011
    Such an amazing hotel experience. The attention to detail is fantastic. Make sure to always check what they are offering near the checkin desk. They free Gatorade for the runners after the marathon.
  • Kevin C.
    Kevin CarlinOctober 6, 2011
    Been here 25+ times
    Taco day is by far the best.
  • Peter H.
    Peter HardersOctober 5, 2011
    Been here 10+ times
    Not only the hotel, but the lounge that spills into the lobby has become a staple. Amazing vibe and the perfect setting to unwind with friends while the liquor and conversation flow.
  • Suzette M.
    Suzette MarielSeptember 17, 2011
    Vanessa at the concierge desk is amazing at her job! Very detail oriented and friendly!
  • sunil p.
    sunil paiAugust 9, 2011
    Been here 5+ times
    Awesome tip from Allen at the front desk - signing up for the Magic program gets you an extra 500points/night towards your SPG card!
  • daeyoung y.
    daeyoung yoonJune 29, 2011
    The W hotel, lobby is OK but room was very small and now feel like W hotel
  • Chloe H.
    Chloe HamptonJune 1, 2011
    IPO restaurant has amazing Nutella French Toast for breakfast! (hit up sweat to avoid the guilt trip)
  • Betsi L.
    Betsi LynchMay 23, 2011
    Rooms are cool as long as you are not claustrophobic! Nice lobby living room. They really took care of me after late arriving flight with good meal served in the moving room lobby.
  • Cheryl C.
    Cheryl CrouseMay 18, 2011
    Been here 10+ times
    Good luck getting your workout in at this hotel! The exercise room situation is unacceptable! Not much equipment and many pieces are, and have been, out of order for weeks, VERY FRUSTRATING!!
  • John P.
    John PampuchApril 20, 2011
    Try something different: the Crispin cider is quite good!
  • Arthur L.
    Arthur LuJanuary 10, 2011
    Very noisy!!!!! Can totally hear the L run every few minutes. Convenient location to offices. Dead on Sunday night. Would not recommend for leisure stay
  • John R.
    John RDecember 11, 2010
    Awesome comp breakfast buffet
  • Chuck S.
    Chuck SanchezDecember 2, 2010
    Gorgeous and stylish lobby.
  • Elizabeth N.
    Elizabeth NicolNovember 11, 2010
    Been here 5+ times
    Bring earplugs and an eye mask if you're a light sleeper. The rooms don't black out and there's a train that runs right through your hotel room every 10 minutes.
  • Caryn B.
    Caryn BryantOctober 30, 2010
    Been here 5+ times
    I love how no matter how long I've been away, this still feels like home. Humberto, Tree, and Jaime are wonderful!!!
  • Bobby H.
    Bobby HoeppnerOctober 11, 2010
    Make sure you ask for Alfredo in the dining room, he will take great care of you.
  • Sara S.
    Sara SotoSeptember 21, 2010
    Been here 5+ times
    Best late night room service- grilled cheeses with french fries, mmmm!!
  • Sue K.
    Sue KimAugust 25, 2010
    Been here 5+ times
    Lobby bar is a great combination of festive and private. Truffle fries are just ok, not as good as Fox & Obel.
  • Emily B.
    Emily BruneAugust 4, 2010
    Been here 10+ times
    Great hotel! Make sure you call Whatever/Whenever
  • Mintie
    MintieJuly 23, 2010
    Been here 10+ times
    Graham, your very capable bartender, makes some killer martinis!!
  • Robert R.
    Robert RoweJune 3, 2010
    Been here 10+ times the Whatever/Whenever desk & reserve your complimentary ride with personal driver in a Acura luxury SUV. Awesome Service!!! Read more
  • ~b ..
    ~b .May 12, 2010
    Been here 5+ times
    if you have a pooch, you can cocktail w/ him/her! totally dog friendly!!!
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