People tend to check in during these times:
Westgate Smoky Mountain Resort provides all the comforts of home after a busy day sightseeing at Great Smoky Mountains National Park, Dollywood or downtown Gatlinburg. Westgate Smoky Mountain Resort & Spa boasts the perfect retreat for a mountain getaway!
Can't beat this place
Hanging with family and friends!!!
The cleanest resort and Spa in the world. Great place to take your kids. I will give this place a 5 star rating.
Things were fine until we signed up for the Westgate VIP program.We got promised free stuff but because my income wasn't what they wanted they wouldn't give us what we were promised.The lady was RUDE!
Dishes were dirty, knife broken, u share laundry machines w others. I own at Westgate in Florida far better there. I wouldn't be an owner if I came here first :(
Just checked in and it's late and some woman comes banging on the door wanting to set up time to meet to buy timeshare! Don't do it!
I enjoyed my stay. Even though the stay was short. I didn't get a chance to enjoy the amenities, but on the next trip I will definitely give them a shot. Look to be greeted by a timeshare salesman.
Nice rooms and good service.
Now I am an owner! Make sure you take the kids to the water park! Staff is amazing and go out of their way! Great food upstairs! Over all A++
No parking available by our cabin . Had to walk from office ,security came b/c there was a noise disturbance called in on us . We were only talking . We have 4 kids, 2 adults . On Saturday ( vacation)
Iyana at call center was extremely rude . Other than that our visit has been pleasant so far .
The Market has everything you need. The snack bar above the water park has a decent burger.
10am checkout. Really?
The "concierge" service is actually a sales person. I've been an owner since 2004 and everytime I visit a Westgate resort the brutal salesmen make me want to never come back.
Awesome place. Highly recommend if u can make it through time share presentation. Well worth it
Walls are thin all you hear is your neighbors. Dust hanging from the walls, spots on walls and I also found a pacifier by our bed - we don't have a baby. Shows how thorough they clean the rooms.
Would ya like to buy a timeshare?
Serenity Spa.. Ask for Jeremy ... Hot stone massage
New building (5000) is up on top of the mountan, great view, 60inch flat screens, etc. Staff was good. shuttle is slow, 20min cycle.
The longest we had to wait for anything was about 30 minutes. They were much nicer this time than they were last time.
Being an owner its always nice to come home, we have vacationed numerous places but nothing beats Westgate Gatlinburg.
You cannot beat this place for the value! Our king suite was beautiful!! Granite, dining room, jacuzzi tub, fireplace and large patio looking out on the mountains! Love this place!
Tube TVs .......really ?
This place is pretty cool - More designed for Families with young kids. We loved our room - I called for something and the response was superb! Highly recommend the place.
Called maintenance twice for the shower door which trapped my daughter the second time, and for the mini fridge that didn't work at all. Staff didn't seem to care.
Beautiful place... Shitty customer service
DON'T DO THE "Vacation Package" literally ruined like 8 hrs of our honeymoon. No matter how many times we said no there was a new guy who came up. We were so mentally exhausted #brutal - beautiful tho
Very secluded, beautiful view and loved the spa!
Worst customer service EVER! You have to go to sales to see a room and they treat you as invisible, you have to go to them. WORST WORST WPORSt. Never recommending this place!
The indoor water park is the bomb
We have owned here since 2005. Every time we come here, it gets better. We love it. Never regretted our decision to buy or upgrade.
This place is outdated and they charge you for everything not worth time or money
Restaurant is terrible, worse every year. Walls are thin and sleep is hard to come by if the sound of stomping keeps you up.
Their toilet paper is as thin as the walls, but the party tub makes up for it!
Our room was really nice. Loved the huge jetted bathtub. The room is an adorable little apartment. Perfect for two!
Very helpful staff, simple rooms but very neat. Year around
Indoor water park is super great with hot tubs! Friendly staff. Cozy condos!
Staff was rude the whole stay
Great place to stay, we had a blast - our room was super awesome!! The indoor waterfall was crazy awesome! Everyone (4-60 yrs) had a blast in there!! :)
Nice resort. their cabin delivery sucks. ETA 4 a very small order was 1 hour.,understandable due to high volume. However, they dint deliver in 2hr. Calld them 10 times. Dint even pick up the phone
nice relaxing place!
Bring swimsuit for indoor pool. Trollies are great, but plan ahead. Great for central location to motorcycle in the mountains. Short ride to "The Dragon's Tail", 311 turns in 11 miles....awsome!
Don't ride the trolly takes to long! But it is $.50
Don't get the bath salts unless u like ur coochie to be on fire
Awful...there are much better options for ownership and stays...save your hard earned money!
on vacation baby!
This is really awesome. Great rooms and great service!
Enjoy your vacation, everyone! :)
Beautiful cabins, like staying in a condo. We loved the views and indoor water park.
This is fancy