Westgate Resorts

Westgate Smoky Mountain Resort & Spa

Resort, Water Park, and Spa
  • Lee R.
    "Enjoy your vacation, everyone!"(5 Tips)
    April C.
    "Look to be greeted by a timeshare salesman."(3 Tips)
    Holly A.
    "Indoor water park is super great with hot tubs!"(3 Tips)
    "Walls are thin all you hear is your neighbors."(5 Tips)
57 Tips and reviews
  • vacation
  • indoor water parks
  • timeshare
  • hot tubs
  • scenic views
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  • April C.
    April CopelandDecember 23, 2014
    I enjoyed my stay. Even though the stay was short. I didn't get a chance to enjoy the amenities, but on the next trip I will definitely give them a shot. Look to be greeted by a timeshare salesman.
  • Terrae S.
    Terrae SchroederApril 6, 2013
    You cannot beat this place for the value! Our king suite was beautiful!! Granite, dining room, jacuzzi tub, fireplace and large patio looking out on the mountains! Love this place!
  • Bill H.
    Bill HartmanJanuary 4, 2013
    Been here 10+ times
    This place is pretty cool - More designed for Families with young kids. We loved our room - I called for something and the response was superb! Highly recommend the place.
  • Robert D.
    Robert DellingerOctober 11, 2011
    Bring swimsuit for indoor pool. Trollies are great, but plan ahead. Great for central location to motorcycle in the mountains. Short ride to "The Dragon's Tail", 311 turns in 11 miles....awsome!
  • Mindi L.
    Mindi LatchawMarch 19, 2014
    Now I am an owner! Make sure you take the kids to the water park! Staff is amazing and go out of their way! Great food upstairs! Over all A++
  • Laura
    LauraOctober 18, 2013
    Walls are thin all you hear is your neighbors. Dust hanging from the walls, spots on walls and I also found a pacifier by our bed - we don't have a baby. Shows how thorough they clean the rooms.
  • Sara B.
    Sara BurkeDecember 10, 2011
    Great place to stay, we had a blast - our room was super awesome!! The indoor waterfall was crazy awesome! Everyone (4-60 yrs) had a blast in there!! :)
  • Kristina J.
    Kristina JustMay 28, 2012
    Been here 10+ times
    We have owned here since 2005. Every time we come here, it gets better. We love it. Never regretted our decision to buy or upgrade.
  • Tabatha W.
    Tabatha WellsMarch 9, 2014
    No parking available by our cabin . Had to walk from office ,security came b/c there was a noise disturbance called in on us . We were only talking . We have 4 kids, 2 adults . On Saturday ( vacation)
  • Ron J.
    Ron JarrellJuly 22, 2013
    New building (5000) is up on top of the mountan, great view, 60inch flat screens, etc. Staff was good. shuttle is slow, 20min cycle.
  • Movies On Paper Studio Productions
    The cleanest resort and Spa in the world. Great place to take your kids. I will give this place a 5 star rating.
  • Misty M. W.
    Misty M. WitheringtonJanuary 15, 2012
    Our room was really nice. Loved the huge jetted bathtub. The room is an adorable little apartment. Perfect for two!
  • Chris C.
    Chris CunninghamOctober 19, 2013
    Awesome place. Highly recommend if u can make it through time share presentation. Well worth it
  • Carl C.
    Carl ConleyFebruary 24, 2014
    The Market has everything you need. The snack bar above the water park has a decent burger.
  • Holly A.
    Holly AutryDecember 28, 2011
    Indoor water park is super great with hot tubs! Friendly staff. Cozy condos!
  • Brent H.
    Brent HungateMay 11, 2013
    Been here 5+ times
    Being an owner its always nice to come home, we have vacationed numerous places but nothing beats Westgate Gatlinburg.
  • Trisha C.
    Trisha CookDecember 23, 2013
    The "concierge" service is actually a sales person. I've been an owner since 2004 and everytime I visit a Westgate resort the brutal salesmen make me want to never come back.
  • Jamie M.
    Jamie MaxwellApril 26, 2016
    Brand new wth tons of amenities very beautifully hidden resort
  • Ryan C.
    Ryan ChristmanDecember 30, 2015
    Place is awesome parking is a nightmare need separate parking for those just using waterpark
  • Jill W.
    Jill WilliamsAugust 13, 2012
    Very secluded, beautiful view and loved the spa!
  • Alexanna S.
    Alexanna ScottJanuary 15, 2012
    Very helpful staff, simple rooms but very neat. Year around
  • Tabatha W.
    Tabatha WellsMarch 8, 2014
    Iyana at call center was extremely rude . Other than that our visit has been pleasant so far .
  • Allie Marie S.
    Allie Marie SilvernaleSeptember 26, 2012
    DON'T DO THE "Vacation Package" literally ruined like 8 hrs of our honeymoon. No matter how many times we said no there was a new guy who came up. We were so mentally exhausted #brutal - beautiful tho
  • Mitchell D.
    Mitchell DrinkwaterDecember 31, 2010
    This is really awesome. Great rooms and great service!
  • Lisa M.
    Lisa MarieJanuary 17, 2015
    Just checked in and it's late and some woman comes banging on the door wanting to set up time to meet to buy timeshare! Don't do it!
  • DeMea D.
    DeMea DardenMarch 16, 2015
    Been here 5+ times
    Things were fine until we signed up for the Westgate VIP program.We got promised free stuff but because my income wasn't what they wanted they wouldn't give us what we were promised.The lady was RUDE!
  • Jessi S.
    Jessi ShafferAugust 26, 2010
    Been here 10+ times
    Beautiful cabins, like staying in a condo. We loved the views and indoor water park.
  • Evan W.
    Evan WitheringtonJanuary 15, 2012
    Their toilet paper is as thin as the walls, but the party tub makes up for it!
  • weatherangel
    weatherangelDecember 30, 2012
    Called maintenance twice for the shower door which trapped my daughter the second time, and for the mini fridge that didn't work at all. Staff didn't seem to care.
  • Angela
    AngelaAugust 13, 2013
    Serenity Spa.. Ask for Jeremy ... Hot stone massage
  • James K.
    James KennedyJune 7, 2012
    The indoor water park is the bomb
  • Lisa M.
    Lisa MarieJanuary 17, 2015
    Dishes were dirty, knife broken, u share laundry machines w others. I own at Westgate in Florida far better there. I wouldn't be an owner if I came here first :(
  • abhinav k.
    abhinav khannaOctober 23, 2011
    Nice resort. their cabin delivery sucks. ETA 4 a very small order was 1 hour.,understandable due to high volume. However, they dint deliver in 2hr. Calld them 10 times. Dint even pick up the phone
  • Cindy C.
    Cindy CrabbMay 30, 2013
    The longest we had to wait for anything was about 30 minutes. They were much nicer this time than they were last time.
  • Jason W.
    Jason WilliamsAugust 22, 2014
    Nice rooms and good service.
  • Matt B.
    Matt B.March 29, 2010
    The indoor waterpark looks great, but on an overcast, rainy day, the ambient temperature inside was much too cold.
  • Loyd W.
    Loyd WarfJune 21, 2015
    Can't beat this place
  • Kristie M.
    Kristie MitchellJune 6, 2015
    Hanging with family and friends!!!
  • Saare W.
    Saare WhiteAugust 27, 2011
    Been here 5+ times
    Don't get the bath salts unless u like ur coochie to be on fire
  • Lesa M.
    Lesa McAbee-HarrisDecember 26, 2016
    Been here 5+ times
    Westgate 519 & 520 safe.
  • Drake D.
    Drake DuhonSeptember 4, 2011
    Been here 5+ times
    Don't ride the trolly takes to long! But it is $.50
  • C.w. F.
    C.w. FriesAugust 16, 2013
    Would ya like to buy a timeshare?
  • Gina-Renee H.
    Gina-Renee Hirsch-StanbackOctober 15, 2012
    Been here 5+ times
    Beautiful place... Shitty customer service
  • Tony A.
    Tony AlexanderFebruary 19, 2012
    Restaurant is terrible, worse every year. Walls are thin and sleep is hard to come by if the sound of stomping keeps you up.
  • Lisa K.
    Lisa KapAugust 5, 2012
    Worst customer service EVER! You have to go to sales to see a room and they treat you as invisible, you have to go to them. WORST WORST WPORSt. Never recommending this place!
  • Nancy T.
    Nancy ThompsonOctober 15, 2011
    Been here 5+ times
    nice relaxing place!
  • Iven T.
    Iven ThinkJanuary 6, 2016
    Can't sell a tomeshare
  • Bobby M.
    Bobby MyersMay 27, 2011
    on vacation baby!
  • Sean W.
    Sean WatlingtonMarch 12, 2013
    Tube TVs .......really ?
  • Keith K.
    Keith KashanskyMarch 4, 2012
    This place is outdated and they charge you for everything not worth time or money
  • Jennifer P.
    Jennifer PearsonAugust 2, 2011
    Awful...there are much better options for ownership and stays...save your hard earned money!
  • Lee R.
    Lee RoseSeptember 13, 2010
    Been here 25+ times
    Enjoy your vacation, everyone! :)
  • Mary K.
    Mary KaylorDecember 26, 2011
    Staff was rude the whole stay
    DJ TREATSJanuary 4, 2014
    10am checkout. Really?
  • Derek B.
    Derek BruceJuly 30, 2010
    This is fancy
  • Lesa M.
    Lesa McAbee-HarrisDecember 26, 2016
    Been here 5+ times
    Witnessed the damaged cabins and smelled strong smoke mildew. Feels sad to see the real scene.
  • Jacob
    JacobJune 30, 2010
    Been here 5+ times
    This place is hell.
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