Westgate Resorts

Westgate Smoky Mountain Resort & Spa

Resort, Water Park, and Spa
915 Westgate Resorts Rd (TN 73 Scenic Parkway), Gatlinburg, TN 37738, United States
Likely open (See when people check in)

People tend to check in during these times:

  • Today
    • 8:00 AM–11:00 PM
  • Mon
    • 8:00 AM–1:00 PM
    • 5:00 PM–7:00 PM
  • Tue
    • 8:00 AM–11:00 AM
    • 8:00 PM–9:00 PM
  • Wed
    • 8:00 AM–11:00 AM
    • 2:00 PM–3:00 PM
    • 7:00 PM–8:00 PM
  • Thu
    • 8:00 AM–7:00 PM
    • 9:00 PM–10:00 PM
  • Fri
    • 8:00 AM–Midnight
  • Sat
    • 8:00 AM–1:00 AM
Credit Cards:
Yes (incl. American Express)

Westgate Smoky Mountain Resort provides all the comforts of home after a busy day sightseeing at Great Smoky Mountains National Park, Dollywood or downtown Gatlinburg. Westgate Smoky Mountain Resort & Spa boasts the perfect retreat for a mountain getaway!


Based on 108 votes

People have mixed feelings about this place

  • What you need to know
    Lee R.
    "Enjoy your vacation, everyone!"(5 Tips)
    C.w. F.
    "Would ya like to buy a timeshare?"(3 Tips)
    Holly A.
    "Indoor water park is super great with hot tubs!"(3 Tips)
    "Walls are thin all you hear is your neighbors."(5 Tips)
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  • Popular

52 tips and reviews.

  • Filter by taste:
  • all tips and reviews
  • vacation
  • indoor water parks
  • trolly
  • timeshare
  • hot tubs
  • scenic views
  • fireplaces
  • outdoor seating
  • cozy
  • condos
  • mountains
  • short
  • waterfalls
  • cabins
  • staff
  • Loyd W.

    Can't beat this place

    Loyd Warf · June 21
  • Kristie M.

    Hanging with family and friends!!!

  • Movies On Paper Studio Productions

    The cleanest resort and Spa in the world. Great place to take your kids. I will give this place a 5 star rating.

  • DeMea D.

    Things were fine until we signed up for the Westgate VIP program.We got promised free stuff but because my income wasn't what they wanted they wouldn't give us what we were promised.The lady was RUDE!

    DeMea Darden · March 16
  • Lisa M.

    Dishes were dirty, knife broken, u share laundry machines w others. I own at Westgate in Florida far better there. I wouldn't be an owner if I came here first :(

    Lisa Marie · January 17
  • Lisa M.

    Just checked in and it's late and some woman comes banging on the door wanting to set up time to meet to buy timeshare! Don't do it!

    Lisa Marie · January 17
  • April C.

    I enjoyed my stay. Even though the stay was short. I didn't get a chance to enjoy the amenities, but on the next trip I will definitely give them a shot. Look to be greeted by a timeshare salesman.

    April Copeland · December 23, 2014
  • Jason W.

    Nice rooms and good service.

    Jason Williams · August 22, 2014
  • Mindi L.

    Now I am an owner! Make sure you take the kids to the water park! Staff is amazing and go out of their way! Great food upstairs! Over all A++

    Mindi Latchaw · March 19, 2014
  • Tabatha W.

    No parking available by our cabin . Had to walk from office ,security came b/c there was a noise disturbance called in on us . We were only talking . We have 4 kids, 2 adults . On Saturday ( vacation)

    Tabatha Wells · March 9, 2014
  • Tabatha W.

    Iyana at call center was extremely rude . Other than that our visit has been pleasant so far .

    Tabatha Wells · March 8, 2014
  • Carl C.

    The Market has everything you need. The snack bar above the water park has a decent burger.

    Carl Conley · February 24, 2014

    10am checkout. Really?

    DJ TREATS · January 4, 2014
  • Trisha C.

    The "concierge" service is actually a sales person. I've been an owner since 2004 and everytime I visit a Westgate resort the brutal salesmen make me want to never come back.

    Trisha Cook · December 23, 2013
  • Chris C.

    Awesome place. Highly recommend if u can make it through time share presentation. Well worth it

    Chris Cunningham · October 19, 2013
  • Laura

    Walls are thin all you hear is your neighbors. Dust hanging from the walls, spots on walls and I also found a pacifier by our bed - we don't have a baby. Shows how thorough they clean the rooms.

    Laura · October 18, 2013
  • C.w. F.

    Would ya like to buy a timeshare?

    C.w. Fries · August 16, 2013
  • Angela

    Serenity Spa.. Ask for Jeremy ... Hot stone massage

    Angela · August 13, 2013
  • Ron J.

    New building (5000) is up on top of the mountan, great view, 60inch flat screens, etc. Staff was good. shuttle is slow, 20min cycle.

    Ron Jarrell · July 22, 2013
  • Cindy C.

    The longest we had to wait for anything was about 30 minutes. They were much nicer this time than they were last time.

    Cindy Crabb · May 30, 2013
  • Brent H.

    Being an owner its always nice to come home, we have vacationed numerous places but nothing beats Westgate Gatlinburg.

    Brent Hungate · May 11, 2013
  • Terrae S.

    You cannot beat this place for the value! Our king suite was beautiful!! Granite, dining room, jacuzzi tub, fireplace and large patio looking out on the mountains! Love this place!

    Terrae Schroeder · April 6, 2013
  • Sean W.

    Tube TVs .......really ?

    Sean Watlington · March 12, 2013
  • Bill H.

    This place is pretty cool - More designed for Families with young kids. We loved our room - I called for something and the response was superb! Highly recommend the place.

    Bill Hartman · January 4, 2013
  • weatherangel

    Called maintenance twice for the shower door which trapped my daughter the second time, and for the mini fridge that didn't work at all. Staff didn't seem to care.

    weatherangel · December 30, 2012
  • Gina-Renee H.

    Beautiful place... Shitty customer service

    Gina-Renee Hirsch-Stanback · October 15, 2012
  • Allie Marie S.

    DON'T DO THE "Vacation Package" literally ruined like 8 hrs of our honeymoon. No matter how many times we said no there was a new guy who came up. We were so mentally exhausted #brutal - beautiful tho

    Allie Marie Silvernale · September 26, 2012
  • Jill W.

    Very secluded, beautiful view and loved the spa!

    Jill Williams · August 13, 2012
  • Lisa K.

    Worst customer service EVER! You have to go to sales to see a room and they treat you as invisible, you have to go to them. WORST WORST WPORSt. Never recommending this place!

    Lisa Kap · August 5, 2012
  • James K.

    The indoor water park is the bomb

    James Kennedy · June 7, 2012
  • Kristina J.

    We have owned here since 2005. Every time we come here, it gets better. We love it. Never regretted our decision to buy or upgrade.

    Kristina Just · May 28, 2012
  • Keith K.

    This place is outdated and they charge you for everything not worth time or money

    Keith Kashansky · March 4, 2012
  • Tony A.

    Restaurant is terrible, worse every year. Walls are thin and sleep is hard to come by if the sound of stomping keeps you up.

    Tony Alexander · February 19, 2012
  • Evan W.

    Their toilet paper is as thin as the walls, but the party tub makes up for it!

    Evan Witherington · January 15, 2012
  • Misty M. W.

    Our room was really nice. Loved the huge jetted bathtub. The room is an adorable little apartment. Perfect for two!

    Misty M. Witherington · January 15, 2012
  • Alexanna S.

    Very helpful staff, simple rooms but very neat. Year around

    Alexanna Scott · January 15, 2012
  • Holly A.

    Indoor water park is super great with hot tubs! Friendly staff. Cozy condos!

    Holly Autry · December 28, 2011
  • Mary K.

    Staff was rude the whole stay

    Mary Kaylor · December 26, 2011
  • Sara B.

    Great place to stay, we had a blast - our room was super awesome!! The indoor waterfall was crazy awesome! Everyone (4-60 yrs) had a blast in there!! :)

    Sara Burke · December 10, 2011
  • abhinav k.

    Nice resort. their cabin delivery sucks. ETA 4 a very small order was 1 hour.,understandable due to high volume. However, they dint deliver in 2hr. Calld them 10 times. Dint even pick up the phone

    abhinav khanna · October 23, 2011
  • Nancy T.

    nice relaxing place!

    Nancy Thompson · October 15, 2011
  • Robert D.

    Bring swimsuit for indoor pool. Trollies are great, but plan ahead. Great for central location to motorcycle in the mountains. Short ride to "The Dragon's Tail", 311 turns in 11 miles....awsome!

    Robert Dellinger · October 11, 2011
  • Drake D.

    Don't ride the trolly takes to long! But it is $.50

    Drake Duhon · September 4, 2011
  • Saare W.

    Don't get the bath salts unless u like ur coochie to be on fire

    Saare White · August 27, 2011
  • Jennifer P.

    Awful...there are much better options for ownership and stays...save your hard earned money!

    Jennifer Pearson · August 2, 2011
  • Bobby M.

    on vacation baby!

    Bobby Myers · May 27, 2011
  • Mitchell D.

    This is really awesome. Great rooms and great service!

    Mitchell Drinkwater · December 31, 2010
  • Lee R.

    Enjoy your vacation, everyone! :)

    Lee Rose · September 13, 2010
  • Jessi S.

    Beautiful cabins, like staying in a condo. We loved the views and indoor water park.

    Jessi Shaffer · August 26, 2010
  • Derek B.

    This is fancy

    Derek Bruce · July 30, 2010

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