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Starwood Preferred Guest® (SPG)

Westin Michigan Avenue

Streeterville, Chicago
  • Matthieu A.
    "Otherwise rooms are clean, bed is extremely comfy"(6 Tips)
    Carlos L.
    "The views to the lake from the rooms are amazing!"(5 Tips)
    Nick S.
    "Excellent service and staff!"(4 Tips)
    Jurline R.
    "... each day and room is cleaned on the third day."(3 Tips)
77 Tips and reviews
  • scenic views
  • comfortable
  • spa
  • spacious rooms
  • breakfast food
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  • Recent
  • Carlos L.
    Carlos LopezOctober 18, 2016
    Great location! Comfortable and clean rooms. They have an executive lounge in which they serve continental breakfast and evening hors d’oeuvres. The views to the lake from the rooms are amazing!
  • Jurline R.
    Jurline RedeauxOctober 29
    The staff do friendly and helpful especially the doorman. I love there going green option if you skip room service the hotel provides 5 voucher for each day and room is cleaned on the third day.
  • Wendy A.
    Wendy A.January 11, 2015
    Been here 10+ times
    Simply an awesome central location! Staff a great! Especially the security dept. Professional and efficient when I lost my phone at the hotel.
    Upvoted 2 weeks ago
  • Dominic M.
    Dominic MartinoDecember 13, 2015
    Nice hotel.. Great location.. LOVE Grill on the Alley which is connected to hotel...BUT!!!! Do Not Agree about comfortable beds.. Complete lie.. If you like sleeping on the floor this is the place.!
  • Cheapism
    CheapismNovember 12, 2013
    this hotel is only 20 minutes from downtown Chicago. check out the Pullman room that starts at $80 a night. Read more:
  • Rebecca F.
    Rebecca Fields-BlilerAugust 5, 2012
    Been here 10+ times
    Location's FAB~Staff's wonderful~Bed's are comfy..But between the paper-thin walls & 2" gaps under the doors, sleep is next to IMPOSSIBLE since you can hear COMPLETE conversations & EVERYTHING else!!
  • Lindsey H.
    Lindsey HoganAugust 19, 2015
    Great location across the street from the John Hancock tower and amazing shopping, however rooms felt a little dated compared to Westins in other major markets. Old dark furniture needs to be refreshe
  • Wendy A.
    Wendy A.October 31, 2014
    Been here 10+ times
    Love this hotel! The location is fabulous, right in Michigan Avenue. Lots if shopping options around and the Cheesecake Factory across the road! 🍃😍
  • Matthieu A.
    Hotel has been refreshed. Not too many lifts are available and thus waiting time and full lifts are pretty common. Otherwise rooms are clean, bed is extremely comfy
  • Nauman N.
    Nauman NoorJanuary 1
    Been here 10+ times
    Hard to beat the locations and overall quality of the rooms for the prices. Great service at the front desk as well
  • ryan F.
    ryan FJuly 28, 2012
    Only onsite parking option is valet service at $59 a day +taxes and tips.... Garage a block away is $40 a day, which is a little easier to swallow!
  • Nate L.
    Nate LawlerJuly 16, 2015
    Great location. Parking is $60 per night- yikes! They put us in a room next to construction but the manager was very kind about it afterwards.
  • Sherry F.
    Sherry FalzoneJune 11, 2011
    The 4th floor has a new Spa! Really loved the service and staff was super-friendly. Would definately recommend!
  • Jennifer S.
    Jennifer SearlJuly 6, 2014
    Friendly staff. Comfortable rooms. Can't beat the location. Close to everything!
  • Jacqui
    JacquiMay 30, 2011
    Had a great time. Great location. Very friendly. No issues at all. Would def stay here again.
  • Alexandre G.
    Spacious rooms and perfect location on Michigan Avenue. Busy lobby.
  • Heather O.
    Heather O'NealJanuary 13, 2011
    I recommend trying other hotels...this one is more show than Go. Lots of mistakes, shredded internet cord, amenities were not working (i.e. safe & iron)....
  • Jenna P.
    Jenna PetAugust 19, 2010
    Claudio at the front desk is awesome. Got us moved from a room neighboring an obnoxiously loud family lickety split into a private corner room. Thanks, C!
  • Maura M.
    Maura MAugust 11, 2013
    Been here 10+ times
    Don't stay on the 15th floor. There's a wedding reception on the 16th floor and the base is keeping up our family. Apparently they can go til midnight. I'll never stay here again
  • Dana J.
    Dana JensenDecember 16, 2014
    Can't argue with the location for tourists, but I wish they didn't spray so much air freshener or scent in the lobby?
  • Nick S.
    Nick SchluesslerMarch 14, 2011
    Excellent service and staff! One.of the best hotels I have stayed at to date.
  • mary z.
    mary zobrakJune 22, 2011
    Been here 25+ times
    Make sure you tell the front desk not to leave your check out receipt wrapped around your door handle so everyone in the hallway can see who is in the room. Serious security concern.
  • Brian S.
    Brian StraussFebruary 25, 2015
    Nice staff. Rooms really need a renovation, but apparently that's in the works.
  • Bathilda H.
    Bathilda HMarch 9, 2013
    Not impressed. They make you drive around the corner from the entrance to drop off your car. Are we suppose to lug our stuff back to the entrance? Not worth the valet rate. Outdated. I'm a SPG member.
  • Wendy A.
    Wendy A.May 30, 2013
    Been here 10+ times
    Love this hotel, so central and convenient!
  • Chris C.
    Chris Chin LeeMay 9, 2015
    Highly recommended ... simplicity, just enough.
  • Bobby S.
    Bobby SciacchitanoOctober 19, 2012
    Don't normally leave negative tips but if it wasn't for the fact I prepaid, I would change to the Sofitel. The rooms are well overdue for refurbishment.
  • Khalid A.
    Khalid AlkuwariJanuary 4
    Been here 5+ times
    Amazing location
  • Farren J.
    Farren JamesOctober 21, 2012
  • Pam C.
    Pam CharneyMay 14, 2011
    Nice room, bigger than most. But view? None. Check in staff? Not helpful, but then it was late,
  • B S.
    B StoevaJuly 31, 2013
    Rooms r old, housekeeping staff r beyond noisy, front desk r passive aggressive. .. the only thing this hotel has going for it is the location. .
  • Zilla H.
    Zilla HayashiDecember 28, 2012
    I love the aroma of this place at the front desk area.
  • indah p.
    indah purnamaAugust 21, 2010
    Got all hyped up because of the brand, the location and great price ($199+tax per night) - excluding parking. But quickly disappointed by the room. It's old. it smells. May wanna go somewhere else.
  • Michael T.
    Michael TanJanuary 1, 2013
    Been here 25+ times
    A very Noisy hotel can't sleep in the afternoon. Dog barking, noisy housekeeping doors banging
  • Ali R.
    Ali RazaOctober 15, 2013
    Running shores for $5 is worth it and be sure to ask for "make a green choice"...worth the SPG points, even though there are better hotels out there
  • Mike D.
    Mike DavisJanuary 12, 2011
    The 01 rooms in the west tower are larger rooms.
  • SityGrl ✈.
    SityGrl ✈️☕️💄February 26, 2014
    Rooms need to be redone. The lobby looks fabulous...but rooms are outdated and old.
  • Rodolfo U.
    Rodolfo UmanaJanuary 4, 2015
    We stayed 6 days and they didn't sweep por vacuum the room
  • Tavares O.
    Tavares OliverFebruary 21, 2012
    Stayed in the King suite, flat screen, fridge but no microwave. Alright overall.
  • DJ LORi
    DJ LORiDecember 11, 2014
    Head man of on-duty parking (not staff nor manager Peter) is horribly rude, very arrogant and disruptive when you speak. I spin at Westin annually at Christmas and have the same problem every year.
  • Michael Z.
    Michael ZenkerJune 17, 2016
  • Beth Y.
    Beth YoungJune 26, 2011
    Odd numbered rooms have view of the lake!
  • Bunny P.
    Bunny PontilaJanuary 24, 2012
    Been here 10+ times
    Rooms are ok but terrible noise coming from housecleaning! They slam the doors all day all night! Arrrggghh....
  • Mayur B.
    Mayur BatraDecember 11, 2011
    Cheese Cake Factory@N Michigan Ave... Nostalgia!!!
  • Lee F.
    Lee ForkenbrockMarch 27, 2010
    Love this Westin. We stay here every time we are in downtown Chicago.
  • Jotek P.
    Jotek PangyarihanMay 12, 2012
    Best place to stay in Chicago!!
  • Stacy G.
    Stacy GraikoJuly 17, 2013
    See Lisa at the Spa- heavenly!
  • Diane L.
    Diane LauerDecember 29, 2011
    Been here 5+ times
    1505 is a sweet suite. Great views of mag mile.
  • Patty W.
    Patty WongOctober 9, 2011
    Good location. Opposite best buy. Apple store just 2 blocks away.
  • Matt H.
    Matt HecklerFebruary 18, 2015
    Rooms are severely outdated considering the price. Would never stay again.
  • Lisa H.
    Lisa HOctober 4, 2013
    Slow valet- park around the corner to save money and time
  • Cheng T.
    Cheng Telen-EstradaFebruary 11, 2013
    Been here 5+ times
    Amazing location!!!!
  • Ali R.
    Ali RazaOctober 14, 2013
    Depressing rooms, if you are with a family maybe its OK but go to W lakeshore instead! Not staying here again...ever!
  • Scot
    ScotSeptember 11, 2011
    The beds are comfortable.
  • Kasey M.
    Kasey M.February 11, 2010
    Been here 5+ times
    You'll never know who you'll meet in the lobby... =)Can't wait to stay here in Sept!
  • Carol J.
    Carol JohnsonMay 11, 2012
    Always hot MLB NFL players hanging!
  • Kimberly H.
    Kimberly HoAugust 15, 2013
    Shockingly kind of dumpy for a Westin. Time for a renovation.
  • Jennifer S.
    Jennifer ScolaSeptember 2, 2011
    American Girl Doll package had a bed a pjs for G's doll! So cute
  • Horace W.
    Horace WormelyAugust 31, 2014
    Beds from Heaven!
  • Khalid A.
    Khalid AlkuwariJanuary 1
    Been here 5+ times
    Nice a street
  • Ivam Jr
    Ivam JrNovember 30, 2010
    Been here 10+ times
    Very disorganized, they make mistakes all the time and the service is another issue.... I don't recommend that you stay here!
  • Lee F.
    Lee ForkenbrockMarch 28, 2010
    Just be aware that parking is $53 per day here.
  • Tasha S.
    Tasha StinnetteApril 7, 2012
    Nice free WiFi :(
  • Matt H.
    Matt HumphreySeptember 15, 2011
    Nice hotel, but check-in process is slow
  • Praveen M.
    Praveen ModiJuly 30, 2010
    great location!
  • Amber W.
    Amber WebbJune 23, 2013
    Terrible customer service, mediocre rooms. You can definitely find someplace better than this
  • Bruce C.
    Bruce ColeJanuary 28, 2010
    Great view from top floor meeting room.
  • Aaron P.
    Aaron PowellFebruary 14, 2010
    The rooms here are not that good. Try others before the westin.
  • Jacob S.
    Jacob SmithJuly 5, 2012
    Subpar pillows. Too small and flimsy.
  • Radha P.
    Radha PatelAugust 25, 2010
    Been here 100+ times
    I work here guys, take it easy on me!
  • Brian M.
    Brian MullinFebruary 23, 2010
    Not one of the better westins - thin walls and windows make it about as noisy as a College dorm in the halls...
  • George
    GeorgeJune 19, 2010
    Super thin walls. Not good for a lite sleeper.
  • Lisa C.
    Lisa ColeMarch 1, 2012
    Most Westins are dog friendly - even bring free dog beds to your room!
  • Laura C.
    Laura CurtinAugust 26, 2010
    Got to my room and found someone else's food in my fridge. Yuck!
  • Thockie R.
    Thockie ReyesDecember 13, 2010
    room looks so old =(
  • Justin A.
    Justin AvalosNovember 17, 2010
    they took my stuff out of my room with out permission and lost my luggage. im hanging out untill they figure it out. rude
  • Antonio R.
    Antonio Ruiz CuetoJune 23, 2016
    Es muy céntrico
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