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Great location across the street from the John Hancock tower and amazing shopping, however rooms felt a little dated compared to Westins in other major markets. Old dark furniture needs to be refreshe
Great location. Parking is $60 per night- yikes! They put us in a room next to construction but the manager was very kind about it afterwards.
Highly recommended ... simplicity, just enough.
Centrally located on the MagMile, I recommend either the Grill on the Alley if you're looking for healthier cuisine or Cheesecake Factory for a more varied selection. Family friendly, too.
Nice staff. Rooms really need a renovation, but apparently that's in the works.
Rooms are severely outdated considering the price. Would never stay again.
Simply an awesome central location! Staff a great! Especially the security dept. Professional and efficient when I lost my phone at the hotel.
We stayed 6 days and they didn't sweep por vacuum the room
Can't argue with the location for tourists, but I wish they didn't spray so much air freshener or scent in the lobby?
Head man of on-duty parking (not staff nor manager Peter) is horribly rude, very arrogant and disruptive when you speak. I spin at Westin annually at Christmas and have the same problem every year.
Love this hotel! The location is fabulous, right in Michigan Avenue. Lots if shopping options around and the Cheesecake Factory across the road! 🍃😍
Beds from Heaven!
Friendly staff. Comfortable rooms. Can't beat the location. Close to everything!
Rooms need to be redone. The lobby looks fabulous...but rooms are outdated and old.
this hotel is only 20 minutes from downtown Chicago. check out the Pullman room that starts at $80 a night. Read more: http://www.cheapism.com/p/cheap-chicago-hotels.mhtml#ixzz2kQPqR4ED
Running shores for $5 is worth it and be sure to ask for "make a green choice"...worth the SPG points, even though there are better hotels out there
Depressing rooms, if you are with a family maybe its OK but go to W lakeshore instead! Not staying here again...ever!
Slow valet- park around the corner to save money and time
Shockingly kind of dumpy for a Westin. Time for a renovation.
Don't stay on the 15th floor. There's a wedding reception on the 16th floor and the base is keeping up our family. Apparently they can go til midnight. I'll never stay here again
Rooms r old, housekeeping staff r beyond noisy, front desk r passive aggressive. .. the only thing this hotel has going for it is the location. .
See Lisa at the Spa- heavenly!
Terrible customer service, mediocre rooms. You can definitely find someplace better than this
Beds are super comfy & great people watching in the lobby (NHL & MLB players). I love the scent pumped into the elevators & lobby!
Love this hotel, so central and convenient!
Not impressed. They make you drive around the corner from the entrance to drop off your car. Are we suppose to lug our stuff back to the entrance? Not worth the valet rate. Outdated. I'm a SPG member.
A very Noisy hotel can't sleep in the afternoon. Dog barking, noisy housekeeping doors banging
I love the aroma of this place at the front desk area.
RADHA IS AWESOME AND VERY GENEROUS
Don't normally leave negative tips but if it wasn't for the fact I prepaid, I would change to the Sofitel. The rooms are well overdue for refurbishment.
Location's FAB~Staff's wonderful~Bed's are comfy..But between the paper-thin walls & 2" gaps under the doors, sleep is next to IMPOSSIBLE since you can hear COMPLETE conversations & EVERYTHING else!!
Only onsite parking option is valet service at $59 a day +taxes and tips.... Garage a block away is $40 a day, which is a little easier to swallow!
Subpar pillows. Too small and flimsy.
Best place to stay in Chicago!!
Always hot MLB NFL players hanging!
Nice room...no free WiFi :(
Most Westins are dog friendly - even bring free dog beds to your room!
Stayed in the King suite, flat screen, fridge but no microwave. Alright overall.
Rooms are ok but terrible noise coming from housecleaning! They slam the doors all day all night! Arrrggghh....
1505 is a sweet suite. Great views of mag mile.
Cheese Cake Factory@N Michigan Ave... Nostalgia!!!
Good location. Opposite best buy. Apple store just 2 blocks away.
Nice hotel, but check-in process is slow
The beds are comfortable.
American Girl Doll package had a bed a pjs for G's doll! So cute
Odd numbered rooms have view of the lake!
Make sure you tell the front desk not to leave your check out receipt wrapped around your door handle so everyone in the hallway can see who is in the room. Serious security concern.
The 4th floor has a new Spa! Really loved the service and staff was super-friendly. Would definately recommend!