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Starwood Preferred Guest® (SPG)

Sheraton Austin Hotel at the Capitol

Hotel and Event Space
Downtown Austin, Austin
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5.8/10
234
ratings
  • Tips
    Jessica H.
    "SPG2014 is access code for free internet"(3 Tips)
    taylor h.
    "Pretty fantastic breakfast buffet here."(2 Tips)
    TY H.
    "There's a coffee stain on the flr of our room."(3 Tips)
    Anthony C.
    "Service is so-so at reception, but Lacie in the lounge is the best."(4 Tips)
Tips and Reviews icon55 Tips and reviews
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  • Lisette N.heart icon on user image
    Lisette NMarch 31, 2015
    The aircon in this place is crazy, I'm freezing, in the hallways and the restaurant. The elevators are horrible too. Staff is very friendly though. Just bring a sweater.
  • Anthony C.
    Anthony ChanDecember 13, 2011
    Been here 10+ times
    Carpets are dated and amenities are above basic. Service is so-so at reception, but Lacie in the lounge is the best. The breakfast is actually good. Minuses is netted with a few pluses.
  • Zach R.heart icon on user image
    Zach RAugust 4, 2015
    Been here 5+ times
    WiFi for SPG members is fast and free. Great service and friendly staff. Excellent location.
  • Heather F.heart icon on user image
    Heather FillmoreAugust 31, 2012
    Been here 5+ times
    Very sweet lady at the front desk. Our room was upgraded because it's our anniversary. ❤❤
  • Austin American-Statesman
    Austin American-StatesmanFebruary 27, 2012
    Just a few steps from the state Capitol, the Sheraton has ample meeting space (it has hosted South by Southwest Interactive Festival panels).
  • Danielle H.
    Danielle HopeMay 19, 2013
    Additionally, the new wifi code is SPG2013. However, you won't need it because the Internet won't seem to connect in the rooms! Ended up having to use a random available network.
  • Rajbowski™
    Rajbowski™July 20, 2013
    Everything's bigger in Texas...except the showers in the Sheraton.
  • Lowell R.
    Lowell RocolcolOctober 5, 2011
    Been here 25+ times
    If you're platinum and have access to club lounge, Lacey has the most excellent customer service!
  • Natalie B.
    Natalie BushmanApril 30, 2013
    The staff was very nice, but the hotel is very tired and is in need of updating. The chair and headboard were damaged. The price for hotel is not worth it. Will stay somewhere else next time.
  • Ken S.heart icon on user image
    Ken SniderDecember 1, 2014
    About a ten minute walk to downtown not bad at all!
  • Denys L.
    Denys LaiFebruary 5, 2015
    Just across the overpass from Franklin's.
  • Rob G.
    Rob GJune 24, 2013
    Free wi-fi - not the fastest but free throughout the hotel!
  • Mar V.
    Mar ValApril 24, 2013
    Seriously.!!! how about replacing the torn furniture! That's just wrong!
  • J M.
    J MFebruary 23, 2013
    Not impressed at ALL. I will not stay here again. Last month I stayed at a Sheraton and it was great. This one microwave no fridge very loud not enough staff at check in and check out
  • Felicia
    FeliciaJune 27, 2013
    For this price, wifi should be included!
  • Shannon J.heart icon on user image
    Shannon JeropkeNovember 15, 2021
    The pool is amazing!
  • K.g. G.
    K.g. GutmanNovember 3, 2013
    Skip the Club Room Breakfast. It was pretty unspecial. But the coffee was good.
  • Noahheart icon on user image
    NoahJuly 9, 2016
    Surprisingly nice for an older hotel.
  • Jim T.
    Jim TraisterMarch 10, 2013
    Finally found a clean bathroom at #sxsw...right outside the lobby here.
  • Saša Š.
    Saša ŠarunićMarch 11, 2013
    Been here 5+ times
    Pretty decent Gin Martini
  • Lowell R.
    Lowell RocolcolMay 9, 2012
    Been here 25+ times
    Should you leave your chargers, cologne or whatever in your room by the time you check out, don't trust that the housekeeping to keep it for you. Happened twice, no luck.
  • Jim H.
    Jim HennesseyMarch 8, 2013
    If you are here for SXSW 2013 check out the higi Hub lounge to refresh and recharge.
  • Jon C.
    Jon ClarkJune 26, 2014
    Go for a corner room. The walls are paper thin.
  • Jessica H.
    Jessica HewittApril 12, 2014
    SPG2014 is access code for free internet
  • Danielle H.
    Danielle HopeMay 19, 2013
    Worst water pressure EVER. It's ridiculous. And the TV literally took 5-10 minutes to turn on every time. Disappointed in the place for the amount of $$ spent to stay here!
  • Dominic S.heart icon on user image
    Dominic SmithMarch 24, 2014
    For free in-room wi-fi use the access code 'SPG2014'
  • Suzanne G.
    Suzanne GuggenheimAugust 4, 2018
    Very nice Pool.
  • Mark N.
    Mark NguiApril 10, 2011
    Free internet in the lobby albeit very slow Internet. Fastest downstairs by the restaurant.
  • @mecee (.
    Awful experience here. Broken elevators for days, staff refusing to serve coffee, cocktails at the arbitrary times of their liking. Avoid.
  • Heather C.
    Heather CammJune 26, 2011
    I recommend staying at another hotel.
  • ALL In L.
    ALL In LearningFebruary 7, 2011
    Going to TCEA 2011? Stop by the ALL In Learning booth and ask about "Tap It, Click It, Scan It". You might even win an iPod Touch or iPad!
  • Andreas H. B.
    Andreas H. BockMarch 9, 2013
    There are sockets in the conference rooms. :)
  • Josh M.
    Josh MartinSeptember 20, 2019
    Paper-thin walls. Tiny gym. Underwhelming rooms.
  • Can A.
    Can AApril 9, 2013
    No internet @ Club Lounge. Huge downside.
  • AD N.
    AD NysJanuary 5, 2012
    Try code SPG2012 for free 'Sheraton' in-room wifi.
  • TY H.
    TY HMarch 3, 2012
    Been here 5+ times
    There's a coffee stain on the flr of our room. And no safe or fridge
  • Sybril B.
    Sybril BennettMarch 12, 2011
    Grab a cab or leave at least 20 minutes to walk from Convention Center.
  • Jason N.
    Jason NealisAugust 5, 2013
    Wifi access code SPG2013
  • Danny N.
    Danny NouriJune 5, 2011
    Been here 5+ times
    Here at the Sheraton Austin Hotel at the Capitol.
  • Tina C.
    Tina ClementsSeptember 1, 2011
    Due to no rain in the Austin area the hallways where the rms are located smell like wet animals!!! House keeping can't read do not disturb signs. Food over rated and over priced.
  • angela s.
    angela schusterJanuary 18, 2012
    The gym is nicer than most
  • Jedno F.
    Jedno FlorestalJuly 4, 2016
    wifi kind of.
  • taylor h.
    taylor hostMarch 12, 2011
    Been here 25+ times
    Use wifi code "google" free internets. Nom
  • Jen T.
    Jen T.April 28, 2013
    Nice lobby but terrible hotel rooms. Dirty room and old furniture. Gross dorm-style refrigerator.
  • Missy
    MissyJuly 3, 2011
    FYI: Each dog is $60 per stay.
  • Joseph D.
    Joseph DickinsonFebruary 11, 2011
    Been here 5+ times
    They have a great breakfast buffet!
  • Sean P.heart icon on user image
    Sean PatersonFebruary 24, 2016
    Under construction
  • Aaron P.
    Aaron PhillipsJune 3, 2013
    No fridge in room..
  • Sam T.heart icon on user image
    Sam TJanuary 16, 2013
    This place really is a pit - stained sheets, ripped seats, and generally filthy. Stay away!
  • taylor h.
    taylor hostMarch 16, 2010
    Been here 25+ times
    Pretty fantastic breakfast buffet here. Get an omelet.
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