Spectrum
Electronics Store and Business Service
NoMad, New York
"Still giving out defective cable boxes"(2 Tips)"comfy couches"(2 Tips)
"Bring a book."(3 Tips)
"Efficient and fast service, said no one ever."(2 Tips)
132 Tips and reviewsFilter:
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Stephanie DownesJune 7, 2013If all you need to do is exchange your remote control, you don't need to stand in the regular line. You can go to the payment center line, which is short and quick.
Phillip TiongsonAugust 29, 2013Get a number and run over to shake shack. Get in line and order. Then run back to twc and finish your business there. When you leave your burgers and fries are waiting for you.
Sean WilkinsOctober 4, 2013Happy to be done with TWC, but I was pleasantly surprised at how fast thy can run through the line here. There were about 100 people in from of me and I only had to wait for 30 mins.
Evan AllenApril 23, 2014Had a surprisingly pleasant experience here. I went in to get a new router and they explained everything clearly. The retail design is bangarang too.- Kunal PatelApril 5, 2014Super pleasant experience, actually. Take advantage of the comfy couches and free WiFi as you check the customer board.
Jeremy JacobowitzOctober 23, 2014Shocking to say, but I had amazing customer service here! Fast, attentive, and the store felt good.
Loisaida Sam SandbergOctober 2, 2014Show up early! Last time I tried to come around lunch and waited for over an hour. This time I came at 8:45 and didn't even have to wait! The woman told me it gets crazy from noon onwards.
Nick GorczynskiOctober 21, 2014Is this place real? In Brooklyn there's s guy with a cattle prod that keeps the line moving. Here, a robot serves you tea and cookies.
Preston MillerSeptember 7, 2013At 9:00am on Saturday morning, we were in and out in 15 mins! Show up when they open on a weekend for a surprisingly pleasant trip.
@joeljetJuly 5, 2011ermelindo is the best! he'll treat you with respect, get you in and out of there, and clue you into the ways to take advantage.
Jason KottkeAugust 28, 2013If you ever need to exchange your TWC cable box, don't make a service appt. Come here instead; I was in and out in 5 min. with a new box.
Spencer VairoJanuary 25, 2015Way better than I thought it would be, short lines and really stylish decor
Peter FacatselisDecember 1, 2012Thank you for choosing time warner cable! Yea like I had a choice. If I did I wouldn't pick them as a provider
Julie FredricksonMarch 6, 2014The wait is much longer than the old center. But they spiffed it up to market to you while you wait for 45 minutes for a 45 second cable box return
Ross SheingoldMarch 23, 2012Come before 10am on weekdays to avoid the crowds. Weekends are a nightmare. You have been warned.
Ardit BejkoSeptember 10, 2014It's pretty entertaining to hear the staff trying to figure out the pronunciation of customer names. Not a smart choice for one of the most diverse cities on earth.
Gabriel RodriguezMarch 4, 2013Everone who says that private businesses are more efficient then the government have obviously never had Time Warner Cable
Nick TMarch 19, 2014Are you a longtime customer? Do you enjoy waiting 45 minutes to return a cable box in under a minute? Well then you've come to the right place!
Pete HamillMay 31, 2014These places are usually the worst.... This store was great! Brand new, wait wasn't long, was comfy... Best cable return place I've ever been.
- sablerJanuary 25, 2014Bring a book. And some food. Maybe a tent and a portable toilet, too. This place is like a bread line in the USSR.
Varun ShettyApril 16, 2014Little known fact: Time Warner's actual headquarters are located at 666 Hell Road. This satellite office is much nicer.
ShannonOctober 2, 2013I don't get the bad reviews of this store. Yeah TWC is a ripoff, but the store itself runs efficiently. You take a number and wait. Pretty simple!
Whitney JacobyNovember 30, 2015Make an appointment online and you are in and out in under two minutes.
Max SklarAugust 28, 2014I have much better things to do with my time than take a couple hours out of my day to return a freaking modem.
Bruno ZalumFebruary 16, 2013Best day of my life: I'm returning the TWC equipment. Switched to FiOS and loving it! #epicfail
Matthew HurstJune 18, 2014Hate waiting in long queues for TWC customer service? Arrive early in the morning, and the line is only half as long as in the afternoon.
John SoperMay 2, 2014Hope you brought a good book because you will be waiting in the customer service area FOREVER!- Max SklarAugust 28, 2014Why do they select such a depressing sound track? You're listening to 90s heartbreak song radio!
Sean JaquesOctober 25, 2012Take the time you spend here to reevaluate your life choices. What choices have you made to end up in this horrible place? How can you make sure you never end up here again?
Lori KesslerAugust 31, 2013When returning equipment on a Sat got there at 7:45 store opened at 8 am there were already 5 people in line
Ray YOctober 20, 2010Came here 11:30 on a Wednesday. It was quick and easy. Got some Shake Shack. Beautiful day.
romeo fuentebellaSeptember 26, 2014I am just glad that I finally dropped TWC and moved on to something else.
ErG BrasilMarch 2, 2013This place is busy every day, every time you come here. Why they keep giving their customers this crap Cable Boxes that keep crashing over and over again? I wish TW wasn't a monopoly in my building.
The place moved to 23rd st between 5th and 6th avenue..more so near 6th
Syed AbdullahJuly 1, 2013Wait till is a m*****f*****. TWC, hire more ppl, u take advantage of us already.
Olessya KuzSeptember 26, 2011Came in to change a broken remote. The entire thing took exactly 12 seconds! How's tgat for quick service?
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Closed until 10:00 AM (Show more)
- Mon–Sat
- 10:00 AM–8:00 PM
(888) 406-7063
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"Need I say more?! Absolutely love shake shack! Always there for me rain or shine. Provides the ultimate comfort, I'm emotionally attached to this place. Just keep in mind you DO have to sit outside"
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