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Apple White City
Electronics Store
Shepherd's Bush, London
"The chaos on the iPhone 6 launch day 😵"(6 Tips)
"quieter and friendlier here than at Regent Street or Covent Garden"(7 Tips)
"Jade L.Be nice to the staff at the Genius Bar"(5 Tips)
"Excellent service top marks for this employee."(5 Tips)
59 Tips and reviewsFilter:
- iphone
- genius bar
- regent street
- books
- apples
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Daisy LongJuly 31, 2017Ask for a staff member called Will he was just so helpful to our family. Patient, knowledgable and inclusive of all family including 6 year old . Excellent service top marks for this employee.
Bren BRMFAugust 4, 2010As ever the store was ram packed with customers but I was helped very quickly by James Tyler who helped me thru what I needed and showed alternative products as well, well done Apple Westfield.
Mike KellyJanuary 20, 2012If you have a new Apple Device, you can come here to get free access to trained personnel running workshops showing you how to get the most out of your device. Book online first!
The staff here will always try to help. So remember: treat them like human beings!
- Lex PlexNovember 27, 2010It's quieter and friendlier here than at Regent Street or Covent Garden, but there's still loads of kids running around using the demo units to play games and check Facebook. Annoyance.
Mcwooster MacGuffinAugust 17, 2018Incredibly bad repair service. Left a MacBook Pro there to have a faulty screen replaced. replacement screen badly installed with wires hanging out the hinge. underside of case was dented by a clamp.
I really appreciate this store... Polite and welcoming staff... And, I love Apple stuff...
Christian BSSeptember 20, 2015Make sure you book an appointment in advance... Waiting times for unattended appointments can be long!
Did you know: There is a guy in California that sets the Playslists for EVERY Apple Store all over the world. The music they play in Westfield is the Music they are playing Cali and Worldwide (True)
Bit more of a chilled store compared to regents street.Helpful and happy staff.- Maria AguirreNovember 14, 2021I did not have the opportunity to visit this shop. I could not find it in the mall. It looks like a labyrinth. No maps, just some screens to help you go by, which were not working properly. :-(
Cate TJanuary 29, 2015Make the experience easier by downloading the app so you can virtually queue in store (iPhone only, sadly)
Claud WilliamsJanuary 2, 2014Book an appointment if you need the Genius Bar/someone to check your hard ware.
William DuckworthDecember 3, 2011Save some time when paying and download the Apple Store app for your iPhone
Ian McBoyleDecember 10, 2014Tons of Customer Service Reps ready to serve or answer any query. No question too silly.
A LAugust 14, 2015Always manic, but the staff do their best. Don't chance the G-bar walk ins, book an appt online.
Ant StoneJanuary 31, 2012Great service; Apple might have its critics but as a retail experience it's second to none.
- Namelina NamesonAugust 7, 2012If you need the Genius bar it is so much easier to get a time at Westfield than Regent Street
Jack BlackwellJanuary 2, 2015Replaced my broken phone with no trouble. In and out in less than half an hour. Great service.
Justin C.April 25, 2011Great service on the floor. Genius bar however, is disorganized and under-staffed for the amount of appointments they release.
Peter FosterDecember 4, 2012Personally I found it tough to get served - too few staff... Unconventionally is good but struggling to get served is wrong. Sorry Apple could do better guys.
Irfan QureshiJune 7, 2012expect at least a 20 min Wait to be served if you are dropping off your mac for repairs.- One of the best Apple Stores ever - Go check out the new iPod Nano's... they're really cool =D
- Jade L.Be nice to the staff at the Genius Bar - they are people too and do want to genuinely solve your issue. Shouting and being rude will get you nowhere.
Express Shopping (iPods,iPads,macs) is GREAT. In and out in under a minute!
Deal with the floor manager, Emma. She is great. The very essence of what good customer service is. Read more
Simmi BajajFebruary 3, 2011Great kids in store, they are currently researching why office for mac doesn't have the statistical add-ins!
Rhammel AfflickAugust 16, 2012Don't bother charging your iPhone on the stands, they charge your phone very slowly!
MetroSeeker.comOctober 7, 2011"Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma." - Steve Jobs
Dead pixel in an iPad under warranty was kindly replaced by Leon.
483 Photos
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Apple White City
Westfield London (Level 1)
London
Greater London
W12 7GF
United Kingdom
London
Greater London
W12 7GF
United Kingdom
At: Westfield London
Visit the Apple Store to shop for Mac, iPhone, iPad, Apple Watch and more. Sign up for Today at Apple programmes. Or get support at the Genius Bar.
Open until 10:00 PM (Show more)
- April 26–April 30
- Mon–Fri
- 10:00 AM–9:00 PM
- Sat
- 10:00 AM–10:00 PM
- Sun
- Noon–6:00 PM
+44 20 8433 4600
Features
Credit Cards
Yes (incl. American Express & NFC Payments)
See More
Other places inside Westfield London
- 7.7
"Great cinema! A bit expensive (it’s London though) but it was a good experience!!!"
Alex Curiel - 8.1
"best place to shop around Shepherds Bush ...you find all the things you need # including Rosemary. A bit pricy but if the quality & variety is here is worth the £"
Josh Balan - 7.2
"Go to the Louis Vuitton store in Westfield and see on of Louis Vuitton's uniquely trained staff performing the art of hotstamping! November 17th, open until 10pm."
Louis Vuitton
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- 8.9
"Fantastically helpful staff as always for an Apple Store."
Kevin McCulley - 7.2
"Great staff. Gets very busy at weekends and afternoons. Also only has a limited range of accessories."
Karl Kemp-O'Brien - 5.5
"There's an Apple section, a Google section and a small wearables section. You can also buy tablets, TVs, Camera's and equipment here. The staff are friendly and helpful."
Chris Haines
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