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Hertz
Rental Car Location
Chicago
"right vehicle"(4 Tips)
"Best Hertz location we have visited."(2 Tips)
"Have a problem managing flow of people, rarely honor gold service."(2 Tips)
"Honestly some of the friendliest shuttle drivers period."(2 Tips)
50 Tips and reviewsFilter:
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- Jenifer AntonacciOctober 21, 2012If you have a child carseat as part of your rental they can drive you to the departure area in your rental car so it's a little easier. Very nice! Best Hertz location we have visited.
Sean MillerSeptember 16, 2014My experience with this Hertz location was great. People were super friendly and we got in and out pretty quickly.
Dave McJuly 12, 2018Never had any issues with Hertz, but got that ‘hey, you made that scratch’ scam from Budget.
- Honestly some of the friendliest shuttle drivers period. Great job!
- Ask for Juan he was very helpful in getting me the right vehicle I needed for my stay
- Justin BurrowsNovember 18, 2013Have a problem managing flow of people, rarely honor gold service. Expect a wait when you get there.
Christopher HallJune 17, 2021Beware of bait and switch. Was offered an upgrade for only 35/day. Got final bill and found out that the "upgrade" increased my daily rental rate, plus charged me the 35/day. Bill almost doubled.
Taylor MasonJune 16, 2012Past two cars I have gotten from here have died and I was left stranded until the decided to bring me a new one
Trent AndersenSeptember 23, 2013If you drop off late expect to wait in line a half hour or more for your reciept!!!
Kim SmithAugust 1, 2011Never know how it's going to be: quick (unfriendly) service or a line 60+ deep to get a car. Best part of this Hertz is the shuttle drivers.
John GibbonsOctober 18, 2017Took shuttle 40 minutes to arrive and did not have the baby seat we reserved (and called to double check!) in the car.
Ethan LopezAugust 12, 2014Make reservations? It doesn't guarantee you a car. They make you wait or pay for an upgrade.- Always ask it never hurts and we will try to get you everything you ask for
C FMay 23, 2011Love the vehicle selection, hate the service here. Gold 5 star status doesn't mean anything.
After returning your car, plan about 15 minutes between here and the terminal
Lorraine Salute CaslerSeptember 28, 2011Upset our company went back to hertz... I like being able to select my own car like we did at national... Plus three times in a row my name was not on the gold board ugh
Bring your own mechanic to check the car before leaving or they will charge you for their crappy rental issues!
Joel GentleSeptember 9, 2013Slow service and hotter than a 6 rat orgy in a wool sock in the rental office due to their A/C being broken. Not the best experience I've ever had.
Jim BrownDecember 16, 2013Best tip I can give...get back on the bus and head to Avis or National. Horrible cars and service.
Marc PitmanMay 22, 2014TripIt said pick up would take about an hour. Unfortunately, they were right.
Gold choice? Do you see a car available in Gold Choice? Worst Hertz in America!
Do not use them if not Gold. Having to wait 45 min despite reservation!
- What a joke. Get in at 4:45 AM and 5 people in line with one man working. No one to check you in at your car. 30 minutes to return a car!
No plate pass 5 weeks in a row... have to keep going back to the counter for help...kinda makes gold status useless at this location!
- Shari BundySeptember 15, 20113 of 4 weeks I had to go to service desk as they didn't have me- gold- on their board. Ughh.
Travis VaughanAugust 6, 2011Really wish that they hadn't put a $350 hold on my credit card for a 2-day rental. Lesson learned...
Chris DueJune 20, 2012Prepaid online...just showed up and its a two hour wait for a vehicle... Go elsewhere
Judah RichardsonJuly 2, 2012Expensive as all hell. Reserved car for a week, returned it after 1 night and got charged for the equivalent of 5 days
Dean GabardySeptember 9, 2013Use National, Hertz is a dump and they need to get it together. What a joke.
- Christiane De CarvalhoSeptember 23, 2011Terrible service. Hate the fact my company moved from AvIS to hertz...
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Hertz
10255 W Zemke Rd (at Kennedy Expy)
Chicago, IL 60666
United States
Chicago, IL 60666
United States
Hertz. We're here to get you there. Experience our best fleet ever and award-winning speed, service and innovation from 10,000+ worldwide locations.
Open (Show more)
- Mon–Sun
- 24 Hours
(773) 481-2400
Features
Credit Cards
Yes (incl. American Express)
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Other places inside O'Hare Multi-Modal Facility (MMF)
- 7.1
"Brian was a great driver! He helped our family get to National after a long day of travel! Thank you!"
Leslie Stoklosa - 6.2
"Good service and nice selection of cars. Quick drop off too. Don't cut it close on time because the trip on the shuttle takes a while."
Leila - 5.3
"Complimentary ice cream - awesome!!"
REKHA
