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Chicago Transit Authority
Government Building and Office
West Loop, Chicago
"Chicago Plus card replaced was surprisingly easy."(4 Tips)
"There should be more people on duty to assist with the line."(8 Tips)
19 Tips and reviewsFilter:
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Andrew ScuttMarch 13, 2014Getting there might be out of the way, but I had a great experience. Got a replacement card, no hassle, everyone was super friendly and helpful.
Eliane vdBOctober 12, 2012[Kachoris Altay Architects, 2004] Visit the 33,000-square-foot green roof and enjoy spectacular views at the sustainability designed offices of t he CTA- Becky BrandtSeptember 16, 2011Wow! Getting. Chicago Plus card replaced was surprisingly easy. No fee and they handed me my new card on the spot. In and out in six minutes.
Krystal OlsonMarch 21, 2013If you lose your Chicago Card go to the second floor. Very nice building, now understand the rate increase
Portia ADecember 30, 2011Customer service is EXCELLENT here!!! They even helped me fax my old employer for a refund on my Chicago plus card. Give them a high five!
John DunwoodyFebruary 13, 2013Give yourself plenty of time, the staff has no sense of urgency to get things done!
Jim PearsonMay 20, 2013The photo of the line is typical. Long lines, short unfriendly customer service hours, and this is the only sales office in town.
Liz AbinanteMay 7, 2011Express line for Chicago Card applications the first 5 working days of the month from 12-2pm. Much faster than waiting in line!
Elizabeth JacksonJuly 17, 2013Lost a card, replaced a card. Took all of 5 minutes, plus it was free!!
- Joanna FrigoSeptember 20, 2012There should be more people on duty to assist with the line. Also, they need a separate line for UPass
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Chicago Transit Authority
567 W Lake St (at S Jefferson St)
Chicago, IL 60661
United States
Chicago, IL 60661
United States
Closed until 8:00 AM (Show more)
- Mon–Fri
- 8:00 AM–4:30 PM
(312) 664-7200
See More
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- 5.0
"Show up before 8am if you can, and avoid Mondays and Fridays; It'll be a lot quicker and smoother. I've always had an easy and pleasant experience here."
Jen Marquez Ginn 
"This is the best run government office in the universe. Every time I've been in and out in less than 10 minutes."
Lee Allen
"Ugh always a line"
Sue
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- 8.4
"Killer morning sweets at Sweet Delight. Try the roasted pear ginger scone."
Kevin - 8.1
"The most amazing crew here, the best in Chicago!"
Jimm Dodd - 8.3
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