Awaiting a response from UPS - after weeks of reaching out, I've finally heard back from the newest store manager and the claims adjuster. Will update of the outcome.
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The UPS Store
9702 E Washington St, Ste 400 Indianapolis, IN46229 United States
The UPS Store #3053 in Indianapolis offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help...