Spectrum Store
Electronics Store and IT Service
Upper West Side, New York
"Second time in 2 days just trying to return a cable box"(4 Tips)
"Fast service specially weekdays."(6 Tips)
"Arrive early, get a number, use the free wifi."(2 Tips)
"... best place to do it - clean, nice, and friendly...if you smile first."(2 Tips)
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- LarrySeptember 25, 2013Small waiting area, staff are friendly, be patient. Arrive early, get a number, use the free wifi. check in with one of the reps in the NW corner if you plan to adjust your services.
David RiveraJune 18, 2014Try and get here either during opening or from 1-2pm after 5 get ready to wait! If you can just go to the store on 23rd street on the westside there's virtually no wait there.
Luz AndujarNovember 10, 2012People from the Front desk are rude, although I have to say that Rich from Customer Service is the BEST I wanted to hug him but If I did I could have been thrown out of there! ☺
sablerFebruary 9, 2014Ask for a CableCard and tuner, buy your own DVR, and never deal with their second-rate, used hardware again.
Daniel is a lifesaver. Very polite and accommodating. Answered all of my questions and got me out quickly both times I've gone.
Joseph KennedyAugust 21, 2013surprisingly friendly and efficient here (20 minutes total) but I still hate TWC's general cost of service- Robert J MartinSeptember 21, 2012If you have to deal with TWC, this is the best place to do it - clean, nice, and friendly...if you smile first.
- David RiveraJune 18, 2014It was hotter than the seventh layer of Dante's Inferno, but at least they played the World Cup on the screen. Once my number came up after a 45 minute wait I was helped quickly.
Doodle HedzDecember 13, 2014despite the place being packed the lines do happen to move. and they have plenty of plugs and free wifi.
Joy LiuJune 1, 2013Initially the experience was miserable, but the store supervisor, Montu, is a nice guy. Very accommodating.
Matthew CaldecuttAugust 30, 2015It's less painful than calling them, but it's nowhere near as fun as an Apple Store.
Roger SchonfeldApril 16, 2015Get there early, 15 minutes before opening, so that you're first in line.
ToddOctober 20, 2011Clean store, friendly staff, and very little wait. I forgot I was dealing with Time Warner!
Ask for me! I can possibly try to help lower your bills...or even score to u the triple play! Come by!
Albert LevyOctober 30, 2012Very courteous lady exchanged my old cable boxes for new ones in no time. Well done Time Warner!
LillianAugust 6, 2014Don't let them catch you taking a photo. They'll make you delete it. Who do they think they are, the TSA? (I'll admit, there are similarities.)
Trudy GonzalezJanuary 2, 2014get ready to practice patience... a good thing... slow down and enjoy the meditation time.- Gabriel SSeptember 25, 2013Second time in 2 days just trying to return a cable box (thankfully switched to RCN!). Yesterday, came at 6pm and there was a 2 hour wait. Today, came at 9am and only waited 1 hr...
Diana LopezApril 3, 2014TWC SUCKS !They UNDER-STAFF their TWC stores to prevent you from returning cable boxes & paying cable bills on time - so they can keep your deposits, keep charging you modem lease fees, late fees
Rebecca LewisOctober 22, 2012Next tyme I'll come in the mrng & not get a number like this again!!!!!!!!!!
Derek WittenbergJanuary 24, 2013Don't be freaked by the DMV-inspired queuing system - it goes pretty quick.
David WertheimerOctober 19, 2013Arrived Saturday 3 p.m. Line around the corner and up Broadway. Took an hour to get inside, another hour to get help. Good times.
- T JSeptember 5, 2012Expect a 20-30 min wait to return a box in the middle of a weekday and a bitchy door greeter.
If you are only swapping out a bad remote, there's no wait! They'll help you at the front door- Marcos DuranAugust 6, 2011Fast service specially weekdays. Canceling my cable and sticking to wideband. Tired of paying for 200 channels when I only watch ten. Where is FIOS?
Phillip KimJune 23, 2018Expect long wait time on the weekends, even just to return equipment. They should really have a deposit box so people can fill out a form and return it... 🤦♂️
MishellJanuary 25, 2014Worst experience ever. This place a fire everything hazard. Lines of ppl and ppl stuck every where that u can't even move and wait time from 3 to 4 hours. Ridiculous, never again!!!
Kyra DanielleApril 21, 2012Highly surprised... Was expecting a hassle as I always get with time Warner... But I didnt get one- AT ALL
Rachel LiebermanSeptember 1, 2012Time warner is one of the worst corporations I have EVER dealt with. And now there's an hour wait to return my box. I'm so glad to no longer be a customer of their's.- Dave CAugust 13, 2013Nothing like bad customer service and lazy/rude employees to get your day off to a great start.
Barbara FrattaJuly 3, 2013Over 100 people here. I'm exchanging my cable box rather than wait 4 days for a service tech. Here's a top... Switch to FIOS... I will when it comes to my bldg
Yenny JimenezSeptember 19, 2013Longest line ever! And only 4 of the 8 agents were actually n calling people. There is no good time to go
Stephen KleinNovember 22, 201120 minute wait. Don't let these postings about quick service fool you.
MarlonAugust 6, 2012Most irritating thing about this place is the fact I pay for this service and these people.
Michael VDecember 27, 2011Unless you're just exchanging a remote, have them come to you. The lines here are ridiculous.
Michael StolperOctober 27, 2012Time Warner provides the WORST service on planet earth. We need more options!!!
Nathan BullockNovember 14, 2012I suspect hell occasionally calls Time Warner Cable for tips on how to make people extra special miserable.
Sarah WorthingtonSeptember 7, 2011This is worse than the DMV. I'm so glad I switched to RCN and I'm turning in my modem. Hopefully this will be my last visit EVER.
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Open until 8:00 PM (Show more)
- Mon–Sat
- 10:00 AM–8:00 PM
(866) 874-2389
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- 6.1
"The Best place to find new trenes un techbology, hope to come back soon. U can find the chromecast with a very good price."
Juan Carlos Morales - 8.4
"Very beautiful! This location is very attractive and has a great location right on Broadway. The service that I received here was excellent! Thank you!"
Edward Delfino - 5.3
"An electronics store w a nice throwback vibe. Good customer service."
Marlon
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