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Apple Southlake Town Square

Electronics Store
Southlake Town Square, Southlake
  • Matt S.
    "Went in to get my wife a new MacBook Pro."(3 Tips)
    Raúl H.
    "appointment with the Genius Bar beforehand"(9 Tips)
    "It'll eventually pay for itself, especially on iMacs or MacBooks."(2 Tips)
    William K.
    "AppleCare rocks!"(2 Tips)
66 Tips and reviews
  • macbook pro
  • imacs
  • applecare
  • people watching
  • staff
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  • Adrian P.
    Adrian ParkerFebruary 25
    Lots of “managers” standing around... not much help to be had. Waited 30 mins for the privilege of talking to someone about buying a phone.
  • Colin S.
    Colin StarkOctober 13, 2017
    Been here 5+ times
    As is usual with Apple stores the service was fast, efficient and friendly. They have customer service nailed!
  • Matt S.
    Matt ShireyJuly 29, 2017
    Went in to get my wife a new MacBook Pro. The staff was very quick and helpful. I was in and out in less than 20 minutes.
  • Jay
    JayDecember 28, 2016
    5-6 hour wait for an "appointment" at Apple in yuppieville. By then you've either solved your problem somewhere else or moved on to a better product with better service 👍
  • tamara
    tamaraNovember 12, 2016
    It's really busy. And I spoke with a manager named James and he wasn't too polite. How about I'm sorry and thank you for coming in???They tell you one thing on the phone and another thing in the store
  • Robert C.
    Robert ConnorOctober 19, 2016
    iPhone 7 plus
  • Stephanie W.
    Stephanie WangMay 29, 2016
    Crowded, so head early on a weekday a go on as soon as it opens. Full attention guaranteed to be given! Nice staff.
  • Alfred F.
    Alfred FraserJanuary 27, 2015
    I'm not an apple fanboy, but we use apples at work. I've been to this location a few times and they are always quick and very nice.
  • B P.
    B PJanuary 6, 2015
    Employees were busy talking with each other and left waiting for 30 minutes then left the store without being served.
  • Tim L.
    Tim LamSeptember 11, 2014
    Call the genius bar ahead of time to avoid crazy wait times.
  • Chris E.
    Chris ExclusiveVapesSeptember 4, 2014
    Super helpful staff. It was extremely well controlled chaos. They had a new screen on my phone in under an hour with over 50 people in the store
  • Brock W.
    Brock WilsonAugust 27, 2014
    The newest, most technologically advanced electronics available AND they still have style.
  • Raven
    RavenAugust 24, 2014
    Great store, no waiting and the staff was very helpful. Got in and out in 10 minutes
  • George M.
    George MydellMarch 14, 2014
    Great customer service
  • Marc H.
    Marc HansardFebruary 8, 2014
    Been here 100+ times
    Just the tip.
  • Steven K.
    Steven KirchenbauerFebruary 2, 2014
    It seems reputation means a lot to the managers here. I've been contacted about a complaint left here. They are trying to make it right. I'll update here when everything is final. So far, very good.
  • Brock W.
    Brock WilsonJanuary 22, 2014
    As with all Apple Stores they are VERY busy! If you are going in for a customer service issue on a product you already purchased go online and make a reservation or you will be there awhile.
  • Steven K.
    Steven KirchenbauerJanuary 10, 2014
    Worst Genius Bar ever. There is not enough space for me to type about my experience. In short, I was lied to... Told they worked on something, I am certain they never touched it.
  • Social News Network
    Social News NetworkAugust 11, 2013
    If you're going to the genius bar you need to set up an appointment online! They fill up days in advance.
  • Hugh N.
    Hugh NormanJuly 30, 2013
    Don't depend on the iOS Maps app to get you here on time. They will cancel your reservation.
  • Raúl H.
    Raúl HJuly 28, 2013
    Been here 5+ times
    The best costumer service of any Apple Store I've been to so far. Make sure you make an appointment with the Genius Bar beforehand as they get very busy most of the time.
  • James W.
    James WelshJuly 7, 2013
    If you make online reservation show up 30 to 60 minutes after your scheduled appointment. This store has perfected the "illusion" of scarcity by always being under staffed and they don't give a crap.
  • Justin M.
    Justin MatthewJune 29, 2013
    Great customer service what's not to love
  • kara k.
    kara kennedyJune 25, 2013
    Great customer service! Thanks to Kenny for being awesome and helping us set up an iPhone 4S! :)
  • Jeremy R.
    Jeremy ReynoldsJune 5, 2013
    Terrible service. Tried to pickup my MacBook Pro from repair and had to talk to 6 different employees to get someone to go get it. Will not be coming back
  • Barbara A.
    Barbara AguiarMay 21, 2013
    Been here 100+ times
    Best place to people watch
  • John H.
    John HriscoMay 1, 2013
    Always schedule an appointment ahead of time if you can...staff here is awesome....
  • Jennifer H.
    Jennifer HinerMarch 27, 2013
    Andy is the best. No really, you need to ask for him. Wealth of knowledge and Excellent customer service.
  • William K.
    William KFebruary 21, 2013
    Been here 5+ times
    They solved my issue. AppleCare rocks!
  • Misty K.
    Misty KottJanuary 27, 2013
    I see a lot of people walking around, do I not look like I need help? Really!
  • Misty K.
    Misty KottJanuary 27, 2013
    Don't expect any really help when you come to this store!
  • Barbara A.
    Barbara AguiarJanuary 6, 2013
    Been here 100+ times
    Great customer service. Love this place (:
  • Sara J.
    Sara JDecember 29, 2012
    Been here 10+ times
    Make sure u check in at front I forgot and now I'm back on longer line waiting Ugh
  • Crystal Gel D.
    Crystal Gel DinçDecember 26, 2012
    Been here 10+ times
    Checking in on the Apple Store app doesnt mean youre really checked in. You gotta check in with the master of ipads coordinator. #dumb
  • Sara J.
    Sara JDecember 21, 2012
    Been here 10+ times
    Book your Genius or one to one appointments on line
  • Dan R.
    Dan RDecember 5, 2012
    The guy I worked with today (Ryan) was the most rude and unhelpful apple team member I've come across in 5 years! Be sure to go find someone else if you get Ryan
  • Lily S.
    Lily SanchezOctober 14, 2012
    Awesome service. Don T went above and beyond to help resolve my issues. Make sure to make the reservation though.
  • Ashlee
    AshleeJuly 6, 2012
    Worst customer service ever out of disappointed. I love Apple for one reason and that's their excellent customer service. Southlake does NOT have that
  • James S.
    James SaikinJune 25, 2012
    Got an arm band for iPhone 4s. Helps when I run.
  • Jason P.
    Jason PMarch 27, 2012
    I was ask to leave this place once because I didn't have a shirt on. I didn't know it was a crime not to I was born that way. Nice staff
  • Jeremy C.
    Jeremy CMarch 27, 2012
    Dissapointed as I thought this was a fruit store. I went a couple of blocks down to Kroger to get some oranges and bananas.
  • Noe P.
    Noe PonceFebruary 20, 2012
    Don't come here on a school holiday. Teens and tweens packed the place.
  • Noe P.
    Noe PonceFebruary 20, 2012
    Don't come here on a school holiday; teens and tweens are everywhere.
  • Aashish S.
    Aashish ShahJanuary 31, 2012
    Even with an appointment setup it could take a long time for them to help you with any technical support for your Apple product
  • Ryan M.
    Ryan McDonaldJanuary 31, 2012
    I live and breathe apple!!
  • Radu G.
    Radu G.December 24, 2011
    Leave any expectations of decent support at the door. You will have to deal with "geniuses".
  • Rick B.
    Rick BollarDecember 10, 2011
    Been here 50+ times
    Check yourself out with the new Apple Store app!
  • Dallas Photoworks
    Dallas PhotoworksNovember 18, 2011
    I always make a visit to the Apple Store in Southlake when I feel the need to look 'cool'. Always great service...glad to have an Apple Store close to where I live and work.
  • Andrea
    AndreaOctober 16, 2011
    incompetent bunch...better deal with AT&T...and that's saying a lot!!!
  • Steve-O
    Steve-OOctober 15, 2011
    Apple Care seriously replaced my MacBook Pro. Best surprise of my consumer life.
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