florence italy

"The customer service is terrible. The cashier rudely asked what we wanted, failed to give us a receipt so we didn't know when our food was ready...just like the other 10 customers waiting"

"Watch out, he first floor, which is really like a basement, has no cell phone reception!"

"A few employees said their GM now no longer allows them to check out customers in other areas besides the check out area even if you have ONE OR TWO items. So, get ready to stand in the long lines."

"My first time here & i love the atmosphere, the employees and how they treat you as if you've been there many times! Ask for Morgan with the purple hair; she's amazing and will listen and understand!"

"The ran out of a book I needed, but could do a "special order." I asked for more info about the book, so I could see if amazon had it. She told me the authors name, and that was all she could give me."

"The renovations and remodeling from the exterior to the bathrooms are all new, nice, and clean; the staff will have you in there and out in a jiffy!"