The Concierge Pierre is the best in the city, ask him anything he will set up like a Rockstar. We had the luxury of having him as our Concierge last yr when we stayed at the WLakeshore. Tip him well.
Not ideal for weekends-- it's a tad far away from the fun places in river north. Sometimes there are odd mechanical noises. Lauren the bartender is awesome; get the van gough espressovodka shot.
Hotel room was a bit smaller than expected but it works just fine for the 2 nights. The room was super clean, the lobby was gorgeous! The gents out front will hail cabs for you. Great hotel overall!!
One of my favorite hotels. Very trendy lobby & bar downstairs (disco balls!). Friendly staff. Very spacious rooms versus other W's I've stayed at. Good location.
The bartenders are quite skilled at dealing with the masses of business types. A bit low-key compared to other W's I've stayed at, and most shops and restaurants right nearby close early.
A beautiful hotel from the moment you walk in. It has that art-deco feeling, but the block has a homeless draw that can get off-putting, or downright unsettling.
Not only the hotel, but the lounge that spills into the lobby has become a staple. Amazing vibe and the perfect setting to unwind with friends while the liquor and conversation flow.
The staff go out of their way to provide the best service they can. The "Acura Experience" needs to extend their hours. No Bliss Spa so go to the JW Marriott across the street.
Rooms are cool as long as you are not claustrophobic! Nice lobby living room. They really took care of me after late arriving flight with good meal served in the moving room lobby.
Don't hesitate to ask for late check out...they also have a promo with Acura, usually can schedule a ride (only a drop off, but still) instead of taxis/the L
I expect more from a W. Dislike: the lack of water pressure in the bathroom, the ultra-sensitive temperature-swinging sink, and even something as simple as the walls being painted plain off-white. Boo
They definitely want to make sure they have what you want when you want it. Included in the snack bar was a box with condoms, lubricant and gum...#beprepared
Nice hotel but this 200$ incidentals charge is ridiculous as it takes 10 days to go back into your account. With a UK card too I get charged for both transactions!
Bring earplugs and an eye mask if you're a light sleeper. The rooms don't black out and there's a train that runs right through your hotel room every 10 minutes.
Say "no" to cozy rooms! They are way too small and way too noisy... and I'm from NYC! Really they shouldn't be using these rooms in their current condition.
W Chicago – City Center welcomes guests to downtown Chicago with stylish accommodations, thoughtful amenities and a top location on the Loop. Nearby attractions include Millennium Park and Grant Park; enjoy on-site dining and a 24/7 fitness center.