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Starwood Preferred Guest® (SPG)

W Chicago - City Center

Hotel
The Loop, Chicago
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6.9/10
370
ratings
  • Tips
    P. Y. M.
    "The "Acura Experience" needs to extend their hours."(3 Tips)
    Kyle H.
    "The truffle fries are amazing!"(2 Tips)
    Emily B.
    "Make sure you call Whatever/Whenever"(2 Tips)
    Ed J.
    "Bed was very comfy though and room was nice."(3 Tips)
Tips and Reviews icon83 Tips and reviews
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  • David D.heart icon on user image
    David DeNeireJuly 19, 2014
    The Concierge Pierre is the best in the city, ask him anything he will set up like a Rockstar. We had the luxury of having him as our Concierge last yr when we stayed at the WLakeshore. Tip him well.
  • Isameowheart icon on user image
    IsameowDecember 22, 2014
    Not ideal for weekends-- it's a tad far away from the fun places in river north. Sometimes there are odd mechanical noises. Lauren the bartender is awesome; get the van gough espresso vodka shot.
  • Megan S.heart icon on user image
    Megan SkeltonAugust 8, 2015
    Hotel room was a bit smaller than expected but it works just fine for the 2 nights. The room was super clean, the lobby was gorgeous! The gents out front will hail cabs for you. Great hotel overall!!
  • Victor R.heart icon on user image
    Victor RodriguezAugust 11, 2015
    Great location! Cool set up. Elevators will trip you out! Great place to stay if you are in your 20s and 30s. Very close to train stop!
  • Nicole
    NicoleMarch 14, 2013
    One of my favorite hotels. Very trendy lobby & bar downstairs (disco balls!). Friendly staff. Very spacious rooms versus other W's I've stayed at. Good location.
  • Daniel P.heart icon on user image
    Daniel PhelpsMay 25, 2013
    The bartenders are quite skilled at dealing with the masses of business types. A bit low-key compared to other W's I've stayed at, and most shops and restaurants right nearby close early.
  • Rafal L.heart icon on user image
    Rafal LosMay 4, 2019
    A beautiful hotel from the moment you walk in. It has that art-deco feeling, but the block has a homeless draw that can get off-putting, or downright unsettling.
  • Peter H.
    Peter HardersOctober 5, 2011
    Been here 10+ times
    Not only the hotel, but the lounge that spills into the lobby has become a staple. Amazing vibe and the perfect setting to unwind with friends while the liquor and conversation flow.
  • P. Y. M.
    P. Y. M.March 17, 2012
    Been here 5+ times
    The staff go out of their way to provide the best service they can. The "Acura Experience" needs to extend their hours. No Bliss Spa so go to the JW Marriott across the street.
  • Rushdi M.
    Rushdi MGSeptember 14, 2016
    Wonderful hotel - clean room - great location. The only disadvantage was they don't provide free wifi !
  • Cole K.heart icon on user image
    Cole KennedyMay 24, 2021
    Spacious, comfortable rooms but the entire property is showing its age. Hopefully Marriott swoops in with an update soon.
  • Betsi L.
    Betsi LynchMay 23, 2011
    Rooms are cool as long as you are not claustrophobic! Nice lobby living room. They really took care of me after late arriving flight with good meal served in the moving room lobby.
  • Dee
    DeeSeptember 8, 2013
    Try the tomato soup that is on the menu - it is wonderfully comforting and served at the right temperature
  • JP S.heart icon on user image
    JP SeralDecember 2, 2015
    Great hotel lobby to work out of downtown. They have free coffee in the lobby.
  • Ed J.
    Ed JamisonJanuary 20, 2013
    Couch in room was stained in 3 places. No coffee in lobby as advertised at 8am. Bed was very comfy though and room was nice. Lobby bar was great.
  • Justin S.heart icon on user image
    Justin SofferMay 19, 2017
    Ask for a newer room
  • Kaite
    KaiteMay 20, 2012
    Don't hesitate to ask for late check out...they also have a promo with Acura, usually can schedule a ride (only a drop off, but still) instead of taxis/the L
  • Karla D.
    Karla DonjuanAugust 5, 2019
    Didn’t feel like a W hotel, plus, I didn’t feel titanium treatment. Lollapalooza weekend, public restrooms, are dirtier than the ones at the festival.
  • Erick B.
    Erick BarborApril 23, 2013
    Been here 10+ times
    You can order room service from the IPO menu, in addition to In Room Dining.
  • AmateurConciergeheart icon on user image
    AmateurConciergeSeptember 18, 2016
    Good sized rooms. Really weird lobby seems to not utilize the space well, but room quality made up for it. Hood is not the most active
  • Rafi R.heart icon on user image
    Rafi RomeroSeptember 6, 2015
    I expect more from a W. Dislike: the lack of water pressure in the bathroom, the ultra-sensitive temperature-swinging sink, and even something as simple as the walls being painted plain off-white. Boo
  • Cristina B.
    Cristina BonaldesMarch 16, 2014
    They definitely want to make sure they have what you want when you want it. Included in the snack bar was a box with condoms, lubricant and gum...#beprepared
  • Samantha L.heart icon on user image
    Samantha LeeMarch 7, 2016
    Nice, clean rooms but the city view is limited
  • Brigitte A.
    Brigitte AApril 28, 2012
    The girl at the front desk upgraded us with a view of the courtyard. There is NO courtyard!
  • chin D.heart icon on user image
    chin DixonJuly 1, 2012
    It's nice n comfortable but hotel doesn't have hotel parking which sucks which cost $55 a night.
  • Mat C.heart icon on user image
    Mat CollisAugust 19, 2017
    Nice hotel but this 200$ incidentals charge is ridiculous as it takes 10 days to go back into your account. With a UK card too I get charged for both transactions!
  • Dan M.
    Dan McMillanJanuary 21, 2015
    Rooms are a little small, but the atmosphere makes up for it and more.
  • Ashlyn A.heart icon on user image
    Ashlyn AiuDecember 26, 2016
    Clean hotel in great area. Very close to public transit.
  • D'Angelo B.
    D'Angelo BaileyAugust 13, 2013
    Amazing rooms and great location. Enjoyed every moment ;-)
  • Jessica C.
    Jessica CarlsonSeptember 2, 2012
    The in-room massage was amazing. Schedule an appointment and they show up at your room and take care of everything.
  • Lisa O.
    Lisa OBrienOctober 16, 2011
    Ask for laralin when you are planning a surprise or need anything! She really goes above and beyond!
  • JJ V.
    JJ VenturiniOctober 18, 2014
    Excellent service & room was great. Will definitely return
  • Suzette M.
    Suzette MarielSeptember 17, 2011
    Vanessa at the concierge desk is amazing at her job! Very detail oriented and friendly!
  • Brendan C.
    Brendan CottamMarch 24, 2015
    Probably the nicest hotel I've ever stayed at :)
  • Alison P.
    Alison PressApril 20, 2012
    Great concierge service here.. Ask for Eden..for restaurant tips and events around town. She knows her stuff!
  • Elizabeth N.
    Elizabeth NicolNovember 11, 2010
    Been here 5+ times
    Bring earplugs and an eye mask if you're a light sleeper. The rooms don't black out and there's a train that runs right through your hotel room every 10 minutes.
  • Benjamin B.
    Benjamin B.November 6, 2013
    Say "no" to cozy rooms! They are way too small and way too noisy... and I'm from NYC! Really they shouldn't be using these rooms in their current condition.
  • Dave M.
    Dave MMarch 15, 2015
    Don't get the wonder room unless your a small person and alone.
  • James T.heart icon on user image
    James TAugust 10, 2014
    Lobby is a bit too dark. Don't walk in with your shades on. :-)
  • Michelle
    MichelleMarch 14, 2014
    Been here 5+ times
    In "the loop"--walking distance to Starbucks/24hr Dunkin Donuts & quick sandwich shops
  • Nicole L. T.
    Nicole L. TownsendSeptember 17, 2013
    TONS of fun at a charity event last night! Bartender, Tanya in the lounge is great!
  • Caryn B.
    Caryn BryantOctober 30, 2010
    Been here 5+ times
    I love how no matter how long I've been away, this still feels like home. Humberto, Tree, and Jaime are wonderful!!!
  • Emily L.heart icon on user image
    Emily LSeptember 13, 2015
    doesn't feel as modern as most other Ws
  • sunil p.
    sunil paiAugust 9, 2011
    Been here 5+ times
    Awesome tip from Allen at the front desk - signing up for the Magic program gets you an extra 500points/night towards your SPG card!
  • Mitty C.
    Mitty ChangSeptember 29, 2014
    This place is AWESOME. Think Trendy Club + Modern hotel.
  • Ryanheart icon on user image
    RyanJuly 27, 2015
    Been here 10+ times
    Better have status here, or your room will be tiny
  • Robert R.
    Robert RoweJune 3, 2010
    Been here 10+ times
    ...call/dial the Whatever/Whenever desk & reserve your complimentary ride with personal driver in a Acura luxury SUV. Awesome Service!!! Read more
  • Chloe H.
    Chloe HamptonJune 1, 2011
    IPO restaurant has amazing Nutella French Toast for breakfast! (hit up sweat to avoid the guilt trip)
  • Michele K.
    Michele KnappeApril 21, 2012
    Beautiful hotel, put parking rates are crazy for over six hours $55.00 dollars geesh!!
  • Gabby L.
    Gabby LeedyFebruary 19, 2012
    Best service you'll ever receive. Do not pass up an opportunity to stay at a W.
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