Great location, great views, but completely indifferent guest treatment by the front desk staff... even as a SPG Platinum (and I have empathy for the volume of guests they receive)
I try to stay here when I come to Honolulu. Centrally located to Waikiki action, right on the beach, perfect view of Diamond Head. A whole host of amenities.
Insanely long registration lines in late Pm. I feel like I time traveled to the Soviet Union of tropical vacations. Great way to start honeymoon after long flight. Figure out a new way, Sheraton.
Great location..but the pools tiny, the room is overpriced compared to how old the rooms are, they REALLY need to renovate. I don't mind paying an extra 100 as long as my room is worth is.go to Hyatt.
Was here several years ago and it was better. Today the check in took an hour, the rooms are dumpy, the iPad in the room wasn't charged, the bathroom didn't look clean. Not impressed.
Unless you have complimentary breakfastvouchers for Kai, skip it. It's a horrible and chaotic way to start the day. Buffet set up makes no sense. Good luck getting an omelette.
Enjoy refreshed, modern Hawaiian comfort in the heart of Waikiki, with newly renovated rooms, iconic pools and a spa steps from the beach, shopping, and nightlife.