First time here. Friendly staff, comfortable and quiet room, convenient location. We have a 3 month old and they provided a crib. Housekeeping checked back since we didn't want AM service.
Solid hotel with the usual Westin comfort. Centrally located. Generous room size, especially for Manhattan. Time square location does come with the crazy touristy scenes, could be a negative for some.
The best staff in NYC hands down.Professional, helpful, accomodating and friendly. We have been staying here for years and they never disappoint Great location, beautiful rooms, great staff.
In the heart of midtown, close to all of the attractions if you are into that. Nice rooms, and great views. Walking distance from a lot of customers/offices
A great balance between quality and location ( very negar Time Square) - cool Design and great attention - fast elevators - wish FREE internet instead paying additional - overall great hotel
Don't be conned by the expensiveWiFi!! Sit in the corner of the lobby closest to the 42nd St. exit, you can get the Starbucks Free WiFi (attwifi). You can sit outside Chevys for a better connection!
I travel often and always stay at Starwood properties mostly the "W" bc of the "cloud beds" - but I will def. Be a return customer to this hotel-Excellent customer service!!! Great rooms, Very clean
Excellent service. Our daughter has many food allergies, they brought up a separate fridge for her food from Whole Foods. Management Jessie was awesome in making our stay special.
Agreed about the executive lounge. Bring it back! Also what is this $10 charge for the workout facilities. Still my favorite place to stay in NYC. We come here multiple times a year. keep coming back
May have been good a few years ago, but boy have things changed! No clock in the room, dingy towels, leaky faucet...place a call though, and everything is fixed. If I had a choice: intercontinental.
Don't like the new policy of choosing between points or continental breakfast... I def miss the conciergelounge..will still come back to hotel but hope they bring conciergelounge back.!!
Great hotel but economy has made them scale back drastically services. used to have a great executive lounge but closed it. Still a great place in a great location.
Nothing, charge you to pick up a tiny package from front desk, long lines even for Platinum members, no towels in room, maid service very poor or timely.
Great hotel, staff are very friendly and accommodating and it's in the heart of Times Square. Ask for the higher floors to make sure your room is quite
The Westin New York at Times Square is a contemporary hotel located in Midtown Manhattan. Enjoy sophisticated accommodations and a wealth of amenities, including modern venue space, multiple on-site dining options and a 24-hour fitness center.